Item: Khoros Communities
Rating: 9
Author: Verified User

Overall Satisfaction with Khoros Communities

Use Cases and Deployment Scope

Management of online communities, monitoring comments and streamlining processes

Pros and Cons

Pros

Monitoring of online conversations
Streamlining process (easy to access and interact)
Facilitated the decision making

Cons

Overall layout

Return on Investment

Reduced leadtime to answer / escalate requests
Facilitated the work of our digital team
Gave a broader overview of online conversations

Scalability

It is scalable, but I found it a better fit for companies with a strong user base if product/services, while it might be less relevant in B2B and corporate environments

Alternatives Considered

Khoros Social Media Management

Khoros Communities helps handling online conversation in a more engaging way, and integrates well Khoros Social Media Management tools

Key Insights

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

Likelihood to Recommend

It is well suited to understand and engage with online communities talking about specific products.
It is less suited to address reputational issues at corporate level.

Comments

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Great tool for community management