GoTo Connect

Score8 out of 10

334 Reviews and Ratings

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

Categories & Use Cases

Media

Screenshot of GoTo App - contact center general settings

Screenshot of GoTo App - meeting chat (in-session)

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Screenshot of GoTo App - contact center general settings

Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.9

Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Mobile app for iOS
App for iPhone and iPad
Category average: 7.8
Mobile app for Android
Android app
Category average: 7.8

#1 most frequent

Professional, Scientific, and Technical Services

15.4%

16 installations of 104

#2 most frequent

Health Care and Social Assistance

11.5%

12 installations of 104

#3 most frequent

Other Services (except Public Administration)

11.5%

12 installations of 104

Stephen Bohnke View profile

Network and Systems Administrator in Information Technology at Noffsinger Mfg Co, Inc. (51-200 employees employees)

Use Cases and Deployment Scope

GoTo has been an amazing platform and made my life as admin exponentially easier. I cover 3 dispersed locations across the US and one in Canada. Overall, we have around 50 lines, auto-attendants, shop intercoms, and alert functions set up. The install was easy, service is consistently good, the admin portal is user friendly, and the apps are reliable and intuitive. I love that when we have people out of the office that I can, in less than 5 minutes, have all of the lines from one branch rerouted to another and can reverse it even faster once the office is manned again. Holiday messages have never been easier to manage with scheduled adjustments to the call plan that I can set at the beginning of the year, all planned holidays and employee events are covered and I never have to think about them again. If an unplanned event comes up, it is only a couple of minutes to update the plan and we are good to go again. I really can't say enough good things about my experience with GoTo Connect.

Pros

Reliable service
Great customer support
Intuitive apps
Fantastic online resources for using the platform better
A great blog for troubleshooting
Feature rich AND the features work!

Cons

I wish I could use the speed dials from my phone on the apps
I wish there was a regular reboot of phones during off hours to help from the inevitable glitches of VoIP phones
It would be nice if extensions were updated without the need to reboot phones.

Return on Investment

It takes only a fraction of the time to set up new extensions or take down old ones compared to previous providers.
The quick moving of lines keeps customers from getting stuck on voicemails and allows the continued person-to-person contact.
As the sole admin, I am able to continue with other projects rather than getting bogged down trying to keep our phones up.

Alternatives Considered

Broadvoice | GoContact

Other Software Used

Acumatica, N-able N-central, Microsoft 365, TeamViewer

Utkarsh Gaur View profile

Therapy Manager in Product Management at Cipla (10,001+ employees employees)

Use Cases and Deployment Scope

We assist patients through online sessions and stay in contact with our therapy teams using GoTo Connect. It solves problems like working from different locations and handling appointments smoothly. with functions like video calls and simple call transfers. It helps us care for patients better and stay organized. We use it in all our facilities for both therapy and admin work.

Pros

We get clear and easy calls.
It has smart call transfer for us.
It works on phones as well.
Finally, everything in one location.

Cons

Call logs need better filtering.
Video call stability could be better.
Mobile application notifications should be organized.

Return on Investment

Cost Saving.
Less admin time and more patient time.
Improved patient reach.
Better team cordination.

Alternatives Considered

Dialpad Connect

Other Software Used

HubSpot CRM, Webex Webinars, NetSuite ERP

Bernard Gutnick View profile

Cloud Applications Consultant and Actor in Information Technology at Bernard Gutnick (201-500 employees employees)

Use Cases and Deployment Scope

GoTo Connect is a fully featured voice over IP phone system similar to RingCentral or 8 x 8 and is also bundled with additional services that can be used for troubleshooting and such as remote diagnostics. It supports a variety of standard phones that can be used for voice communications, and it also includes numerous other forms of communication such instant messaging and conferencing.

Pros

The fluffy services are standard and easy to use
The conference is fully featured and can allow you to do things that you would normally do with Zoom or other collaborative products

Cons

They could improve the variety of the telephones that are supported compared to others such as the full range of Cisco Phones in Cisco video phone
They could directly integrate with Teams, but if you already have Teams and you probably don’t need this

Return on Investment

Is definitely more cost-effective than a telephone service for centric or otherwise
It’s definitely cheaper than Zoom for large mediums

Other Software Used

Lexis for Microsoft Office, Adobe PhotoShop, Adobe Acrobat

Alan Delanoza

Director of Finance & Operations in Finance and Accounting at All Travel (11-50 employees employees)

Use Cases and Deployment Scope

We operate 4 independent brands across 3 states and both our customers and staff enjoy using GoTo Connect call quality, external and internal text. The mobile app is a huge plus for on the go staff and remote users. At half the cost of our previous on premise solution. Support always eager to help with customizing configurations and call flow.

Pros

Support Assitance
Text Message
Voice Mail to text in an email
Cost effective
Call flow advice
Easily add new or remove users

Cons

Expanded list of favorite contacts
Expanded list of favorite text message contacts
floating list of all favorite contacts and text message contacts

Return on Investment

Softphone mobile app accessibility reducing hardware costs
Easy to understand billing
Simple End User onboarding process

Bruce Lyons View profile

Owner in Customer Service at Coastal Pacific Insurance (1-10 employees employees)

Use Cases and Deployment Scope

We use GoTo Connect at our office for telephone and text. It works well and rarely is there an issue with the system. If we do have an issue GoTo Connect's customer service is available to help.

Pros

Good voice quality
Texting is easy
Ability to transfer calls from my desktop to my cell phone is seamless.

Cons

The contact screen when adding someone after receiving a text is slow to respond
The ability to transfer a text to someone else would be nice.
The ability to send a phone number to someone in the system and let them know that they missed a phone call without having to leave the GoTo Connect system.

Return on Investment

The cost for phone service is substantially less as we don't need desk phones or any phone hardware.
The cost for us for 4 users is $120.00 per month with unlimited text and calls.

Alternatives Considered

Comcast Business VOIP (VoiceEdge)

Nextiva

RingEX

8x8 Work

MiVoice Office Application Suite (Mitel Application Suite)

GoTo Connect

What is GoTo Connect?

Categories & Use Cases

Media

Key Features

Top Performing Features

Directory of employee names

Message alerts

Instant messaging

Areas for Improvement

Call screening

Mobile app for iOS

Mobile app for Android

Most Frequent Users

Professional, Scientific, and Technical Services

Health Care and Social Assistance

Other Services (except Public Administration)

Reviews

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Use Cases and Deployment Scope

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Cons

Return on Investment

Alternatives Considered

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