We use this to host video calls, especially with clients that are in different time zones or use different video call systems. We have also used it as a way to record presentations as well.
Pros
Host Video Calls
Allow for collaborative meetings
Cons
Connectivity can be slow at times when you reach close to a meeting max attendees
Likelihood to Recommend
We find it a great meeting program for teams of various sizes across various time zones. We had a last-minute all-team call, and it was very easy to send out a meeting link/invitation and get everyone on the call. Everyone had a seamless time joining and collaborating with conversation and screen sharing.
VU
Verified User
Director in Marketing (Marketing & Advertising company, 11-50 employees)
We use GoTo Connect for our phone system. We are a 30-person firm and have used several products over the last 20 years. But GoTo has reliable call quality and generally favorable pricing. It allows us to expand the phone system to folks who are entirely remote as well.
Pros
messaging and video calls all included
Good call quality; few dropped connections
pretty approachable/easy to use
reasonable pricing
Cons
Customer service can be hard to reach (though we rarely need it)
We did have some unexpected charges but those were worked out
Likelihood to Recommend
We do a ton of conference calls and GoTo is very good at handling, even with dozens of participants. We get good call quality pretty consistently. There is not really a great system to for maintaining contacts, but we don't really need that. It is very reasonably priced and popular for smaller shops who don't have a big phone/conference budget.
VU
Verified User
Partner in Legal (Law Practice company, 11-50 employees)
I use GoTo Connect to communicate with my clients and provide them with the support they need. The texting feature is on of the best features and when paired with the phone app, it is like having a separate work phone without having to go out and purchase a whole new phone. Whenever I am off the clock or in a meeting that I cannot be pulled away from, the option to mute the app is incredibly helpful and super easy to use. This has been a great communication tool and made my work life easier.
Pros
Texting feature
Easy to use Phone App
Easy to retrieve voicemails
Cons
More details about past calls, being able to see when they were made and when they were hung up would be great as well as the duration
Customize the notification sounds
Better voicemail transcriptions, most of the ones I receive are blank
Likelihood to Recommend
It is great as an on the go phone or as a soft phone on a computer using the desktop app, the only times I have struggled with it are when the cell reception is not great and I have had to switch to my personal phone to complete the call.
We use GoTo Connect for project discussions with our teammates and clients. Mainly breakout rooms help us to switch from one meeting to another with the help of organizers without quitting from one meeting to another. This functionality is impressive.
Pros
Creating breakout rooms as an organizer and moving people from one room to another.
GoTo Connect mobile application plays an important role for mobile users and is flexible to connect from anywhere.
Never expire meeting link for all GoTo Connect user.
Cons
I don't see any flaws in GoTo Connect as long as I use it
Voice calling, Video calling is all healthy and clear
Likelihood to Recommend
I definitely recommend GoTo Connect with to all my circle because I am really impressed with the GoTo Connect breakout room functionality by the organizer they can shuffle the peoples from one room to another without disconnecting the meeting.
VU
Verified User
Engineer in Information Technology (Information Technology Services company, 201-500 employees)
It is a crucial part of our day-to-day workflow. Primarily, I use it for tech standups, client check-ins, and internal demos. It is strongly integrated with GoTo Meetings, allowing for smooth screen sharing and real-time code walkthroughs. The cloud PBX system lets our dev and support teams handle inbound calls from different regions using virtual DIDs.
Pros
Instantly joining any meeting from calendar or app with just one click.
Easy and smooth screen sharing.
Seam less experience on both phone and desktop.
Cons
Need better host control during meetings.
It would be nice if they add custom keyboard shortcut.
Likelihood to Recommend
I highly recommend it to dev teams that are in need of a robust, unified communication solution. Scenarios like remote coding sessions, sprint planning, or cross-functional collaboration, GoTo Connect delivers consistently. The UI and documentation are simple to manage, even for those who are not familiar with telecom setups. This is a strong asset for tech companies with remote or hybrid teams.
GoTo Connect is our primary phone and meeting platform. Our biggest issue was the lack of ability to have access to our phone system while staff worked remotely. It was causing large issues for our firm when clients needed to speak with a staff member who was not in office. GoTo Connect app saved the day. It can be used on any smart phone and we can transfer a call directly to a staff member. Client's no longer need to get a return call.
Pros
their app
goto meeting within our plan
technical assistance 24/7
Cons
easier to create a dial plan.
easier to add or remove a staff member to the plan
Likelihood to Recommend
the GoTo Connect is perfect for our business. Calls can be answered from anywhere, and transferring the call to another staff member is easy. Unfortunately, due to our business being very client facing, we are unable to use the new feature of the AI attendant
We're an MSP and use GoTo Connect to resell to our clients. Most phone cloud PBXproviders are honestly about the same. Primarily we are attracted to GoTo Connect's visual call flow and we've been with them since they were called Jive. No one else has a good visual call flow and it saves a lot of time compared to other systems. They have decent support and decent prices and that helps keep us with them. Also, it's not a Broadsoft back end so that's another huge plus for us.
Pros
Configuration
SMS
Administration
Reliability
Cons
SMS Registration
USA Support
Device to Extension Ease of Use Improvement
Likelihood to Recommend
Our clients are mostly offices, retail businesses, etc. So as a general phone system it works great. It's still a cloud system so branches are easily connected, analog devices function well with adapters, and they have SMS marketing campaigns and great call center features. We don't have any call center clients, but I'm sure GoTo Connect can handle that as well.
VU
Verified User
C-Level Executive in Information Technology (Information Technology & Services company, 1-10 employees)
We use it as our phone system. Our boss travels a lot, so the ability to have the cell phone app to take calls is very valuable. He also values having a physical desk set, so the fact that he can take one and plug it in wherever he's living is huge as well.
Pros
Programming on admin portal is so easy.
Very reliable.
Support is usually really solid.
Cons
More device config options.
Copy and paste buttons from one device to another.
Integrate more with other crms and other software.
Likelihood to Recommend
About the only time when it's not a great option is if they have a specific CRM that requires integration. Other than that, it offers tremendous value and reliability and would be my default recommendation.
We use it as our main phone system and for text messaging. We use it for all international and local calling in the United States. We have used some of the chat features, but have not used the meeting rooms yet. We have had it for quite a few years.
Pros
Phone Calls
Text Messaging
Showing when someone is on the phone
Call recording
Cons
Text messaging
Likelihood to Recommend
Phone calls and price per call ion the international setting.
VU
Verified User
Supervisor in Information Technology (Market Research company, 51-200 employees)
We use GoTo Connect to connect with our customers and for internal communication. Our organization provides advanced, full-service enterprise-grade data backup and disaster recovery solutions to companies of all sizes. GoTo Connect helps us to engage with our customers over SMS, webchat, email, surveys, etc. Recently, we developed IVR using Vonage APIs for Disaster Recover and Cyber Incident Response. We used GoTo Connect to develop and test IVR.
Pros
Intuitive User Interface
Easy to use Dialer
Good Call Quality
Multi-device support
Cons
Integration with WhatsApp
Ability to Develop IVR natively
More Customer Emails on Product Features, New Announcements, etc.
Likelihood to Recommend
GoTo Connect is best suited when organizations want to migrate their old landline system without migrating to a new phone number. GoTo Connect is also well-suited for scenarios when you need to have a unique Internal number (Extension) for employees and internal communication. However, it might not be well suited for some specific scenarios where organizations need highly customizable features or have complex security requirements.
VU
Verified User
Engineer in Information Technology (Information Technology & Services company, 11-50 employees)
