GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
Nextiva
Score 8.4 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$25
per month per user
Pricing
GoTo Connect
Nextiva
Editions & Modules
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
Digital
$25
per month per user
Core
$30
per month per user
Engage
$50.00
per month per user
Power Suite
$75
per month per user
Offerings
Pricing Offerings
GoTo Connect
Nextiva
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
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More Pricing Information
Community Pulse
GoTo Connect
Nextiva
Features
GoTo Connect
Nextiva
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.1
Ratings
2% above category average
Nextiva
9.3
Ratings
16% above category average
Hosted PBX
8.50 Ratings
9.40 Ratings
Multi-level Interactive Voice Response (IVR)
7.70 Ratings
9.40 Ratings
User templates
6.90 Ratings
8.90 Ratings
Call reports
7.90 Ratings
9.30 Ratings
Directory of employee names
9.50 Ratings
9.30 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
7.9
Ratings
6% below category average
Nextiva
9.3
Ratings
11% above category average
Answering rules
8.20 Ratings
9.40 Ratings
Call recording
8.50 Ratings
9.20 Ratings
Call park
7.30 Ratings
9.20 Ratings
Call screening
6.50 Ratings
9.30 Ratings
Message alerts
8.80 Ratings
9.30 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.2
Ratings
3% above category average
Nextiva
8.8
Ratings
10% above category average
Video conferencing
7.30 Ratings
8.70 Ratings
Audio conferencing
8.50 Ratings
9.30 Ratings
Video screen sharing
8.20 Ratings
8.60 Ratings
Instant messaging
8.70 Ratings
8.80 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
I would give it a 10 out of 10 rating just because of the service and easiness it has offered us, which made our work effortless and stress-free. I do recall an instance where one of our clients' medical conditions suddenly deteriorated while he was traveling overseas. The doctors there could not understand his situation at that time. He asked them to connect with our team, and our team guided them with his medical records, and his life was saved
We switched from Comcast years ago and haven't looked back. Nextiva has been an excellent choice for us. There has been minimal downtime, an easy-to-configure website, and fantastic live chat customer support. This product is easy to use if you need a VOIP call center system to manage users and how calls are routed. We recommend it!
Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
Being very friendly and attentive when questions were being asked for needs we had.
Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
The whole system sucks. It’s the worst and we are stuck. They won’t price match, they won’t even consider the other quotes we have and all they tell us to buy out and move on. They’re money grabbing snakes who need to go away. How they have this many stars is insane. I don’t know how people are writing these reviews
I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.
The biggest challenge from implementation was deconstructing the mess that was our old system's config. After doing so, I believe there were primarily some methods that have worked better in the long run to implement up front, such as separating menus into separate dial plans for simpler updates, routing/re-routing.
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
I have nothing personal against Broadvoice and found their team pleasant to work with. The greatest difference has been the administrative portals. Where Broadvoice was confusing and I still hadn't really been able to figure it out over a period of years past some basic functions, I still had to call to get support just to provision or update phones. With GoTo, I had a functional understanding within a week and a couple years in, it is smooth sailing and no angst when needing to update or troubleshoot an issue and I have access to everything without a phone call. It is true freedom to meet my company's needs.
Nextiva Business Phone Service provides the same functionality that we desire for a lesser price than their competitors. I think where they really shine is their customer service. Our account manager has always been very helpful and never left me wondering if I'm missing out on anything. Their customer service is top notch and responds very soon after inquiring and just about every time the issue we were having was addressed and solved in under 2 days.
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
ROI - we are saving money, a lot of money, and we have a MUCH better phone system
Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
