Ivanti Neurons for ITAM

Score6.6 out of 10

23 Reviews and Ratings

What is Ivanti Neurons for ITAM?

Ivanti Neurons for ITAM consolidates IT asset data and lets users track, configure, optimize and strategically manage assets through the full lifecycle. The solution's configurable design helps users define and follow workflows or implement out-of-the-box processes.

Categories & Use Cases

Media

1 / 5

Screenshot of Asset Manager Dashboard

Asset lifecycle monitoring
Monitoring asset lifecycle from acquisition to retirement
Category average: 7.5
Asset relationship management
Asset relationship management is the ability to see relationships between assets to help with troubleshooting
Category average: 7.6
Software and hardware inventory tracking
Discovery and management of hardware and software inventory
Category average: 8.2

License management
Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed
Category average: 7.6
Contract management
Tools to assist in managing purchase orders and contracts
Category average: 7.3

#1 most frequent

Professional, Scientific, and Technical Services

26.7%

4 installations of 15

#2 most frequent

Public Administration

20.0%

3 installations of 15

#3 most frequent

Health Care and Social Assistance

20.0%

3 installations of 15

Hyler C Cooper View profile

Senior System Administrator in Information Technology at BrainSurf (11-50 employees employees)

Pros

Remote PC Inventory
Remote PC access (PC access)
Reporting
Offsite PC access (through LANDesk Gateway)

Cons

The antivirus is only OK, quite a few false positives
Support can be very hit or miss. Depends on who you get on the phone or assigned to your case.
Software License Management is a little convoluted, but overall a good system.

Return on Investment

Speed up access time to remote PCs
Upgrade and support can be slow and difficult

Other Software Used

Heat Service Management, VMware ESXi, Windows Server

Verified User

Project Manager in Information Technology (10,001+ employees employees)

Pros

Ability to have very customized workflows and processes for configuration items
Ability to correlate/relate assets to other assets
Asset tracking and tie backs to purchasing, vendors, etc.

Cons

Licensing can be complex and is fairly expensive. I did not research other ITAM solutions as we use the entire Ivanti suite to see how pricing compares, but it does seem expensive.
Be careful when you are building you CMDB module in the Ivanti Service Desk tool, we found the hard way that create custom CI processes requires an ITAM license.
We have submitted a few bugs and the resolution from support seems slow. I find this is common with many vendors, but was hoping for better resolution times with Ivanti.

Return on Investment

We have seen tremendous ROI with custom processes set up to manage the lifecycle of our assets. This was a huge void for us previously and now we can see when assets are coming/going and when they should be retired.
Integration with other apps via API has allowed us to automate manual tasks and streamline processes.
Tie-ins with the CMDB function of Service Desk have allowed us to create dynamic workflows to manage the lifecycle of assets and other related assets. Very powerful use case.

Alternatives Considered

CA ITAM

Other Software Used

ThousandEyes, SolarWinds Network Performance Monitor, CA APM

Device42

ServiceNow IT Asset Management

Ivanti Neurons for ITAM

What is Ivanti Neurons for ITAM?

Categories & Use Cases

Media