ServiceNow IT Asset Management

In our Organization we use ServiceNow ITAM primarily to track, manage and optimize our hardware, software and cloud assets. It’s integrated with our ServiceNow ITSM workflows, as well as Amazon Connect and Zoom Phone, to give agents real-time visibility into user assets during support calls, which has significantly improved resolution time.

• By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
• With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.

Freshservice, CRM and Deals for Zendesk, Zendesk Guide, Zendesk Talk, Zendesk Chat, SolarWinds Service Desk (SSD), Jira Service Management and ManageEngine ServiceDesk Plus

Amazon Connect, Zoom Phone, Dialpad Connect, GoTo Connect, Freshchat, HubSpot CRM, Zendesk Sunshine, Zendesk Chat, Bigin by Zoho CRM, Zoho Analytics, Aircall, ServiceNow App Engine, ServiceNow Enterprise Asset Management, ServiceNow Automated Test Framework (ATF), Slack, ManageEngine ADManager Plus

ServiceNow IT Asset Management tool has been a great addition to our organisation. We were able to implement it without any hassles. The UI is also quite user friendly and users can work on it without much difficulty right from the beginning. The best feature is the centralised location which works as an inventory/repository to monitor the resources.

• ServiceNow had a positive impact on our firms resource management as it's a one stop solution.
• It made sure that we did not move to an alternative because of it's extensive features
• Licensing cost can get better but overall it is worth the returns we get.

Microsoft Teams

We were using Service now for incident management and managing all new requests, any employee can open a request for it as we have thousands of employees are working from home hence Service now works efficiently to work with, also it is easy to have the current status as we can have current comments and steps to be taken are clearly visible.

• Incident Management
• Data Migration

• Effective Incident management saves lot of time.

ServiceNow is our ITIL-driven service management portal where we manage all our resources, activities on one hand and make use of ITIL to the best on the other hand. We use it as our inventory system maintaining the IT assets comprising of all the physical systems and the Configuration Items regarding the systems we have for our business. It's a one-stop shop for all the IT landscape integrating people to systems to resources.

• Configuration Items
• Known Errors
• Knowledge Articles

• I am always up to date with respect to the IT landscape that I have
• I always know which of my assets are expired or expiring
• I get to know the lifecycle of my end to end systems

BMC Helix ITSM (Remedy)

BMC Helix ITSM (Remedy), Jira Software, Dell Service Desk Outsourcing

We use it to track our incidents, requests, and change management. It provides a better way to review and update incidents at a centralized location. It tracks our changes to environments including lower and prod. This also provides the interface for knowledge base articles which is very helpful for the team. Great tool.

• Incident management
• Request management
• Change management

• Better tool to track incidents and requests
• Change management well tracked
• Knowledge base article is useful

SolarWinds Database Performance Analyzer, Redgate SQL Monitor, Orion