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IT Glue

Score8.5 out of 10

109 Reviews and Ratings

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What is IT Glue?

IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.

Categories & Use Cases

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Screenshot of Passwords
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Reviews

What users are saying about IT Glue.
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Keeping your MSP together with IT Glue.

Incentivized
Jeremy Herman
Engineer in Information Technology at Novatech (501-1000 employees employees)

Use Cases and Deployment Scope

We work with over three hundred clients and provide IT services for all of them. We use ITG to track passwords, IP addresses for various servers, firewall configurations, and applications each client likes to use. We also merged two different ITG accounts to combine two companies and share resources.

Pros

  • It is good for keeping things categorized such as applications and passwords.
  • Allows you to easily merge with another company if they also use IT Glue.
  • Helps keep password refreshed and always rotating.

Cons

  • There should be an option to auto format text that you bring in from outside sources.
  • It can be difficult to embed all types of images. Some types are easy to embed.
  • Merging two accounts sometimes forces you to switch between the two different collections.

Return on Investment

  • ITG saved us money by keeping us updated on when SSL certs are expiring.
  • We saved thousands of dollars by making sure no domains expired that we owned.
  • This year, we garnered two extra clients by demoing ITG and how it could impact them.

Usability

Alternatives Considered

ProWiki

Other Software Used

ConnectWise Asio

IT Glue Review

Incentivized
Joseph Shaffer
Owner in Information Technology at 4TS Computers (1-10 employees employees)

Use Cases and Deployment Scope

We use IT Glue to provide secure documentation for our clients. We store standard operating procedures, passwords and device information in the portal. IT Glue allows us to document all information about our clients network in one place to make management a bit easier for our team. It also provides us a secure platform to access and share information with our clients.

Pros

  • Password storage
  • Integration with RMM for device information
  • Organization for network information

Cons

  • better extension functionality for chrome
  • Personal password manager improvement
  • Not very many issues

Return on Investment

  • Made managing passwords easier
  • Saved time with centralized information
  • Gave techs quick access to needed information

Usability

Other Software Used

Atera, Webroot Endpoint Protection, Breach Secure Now, Axcient x360Cloud, Axcient x360Recover

An overall good product that meets the needs for centralized documentation for managed service providers

Incentivized
Verified User
Director in Information Technology (11-50 employees employees)

Pros

  • Tracking documentation for our clients.
  • The OTP/MFA tracking for client passwords is an amazing new addition!!
  • Integration with Connectwise

Cons

  • Backups of data are manual, no automated process.
  • Password "flags" for passwords accessed by removed users.
  • Needs a read-only "warm site." When they go down, everything is inaccessible. Replicate data to another colo/cloud with a separate DNS domain for read-only access (ex. subdomain.ITglueDR.com).
  • They suggest for backups giving "all passwords" to a single user when they go down, having all of these passwords in a spot accessible is a huge security risk (see above for suggestions to fix).
  • More competition/leaderboard ideas to help drive participation.

Return on Investment

  • It hasn't changed the ROI over previous products but is more liked for documentation by our engineers.

Usability

IT Glue is the agile and feature rich database and resource manager your IT Office has been looking for.

Incentivized
Meredith DukeView profile
Office Administrator in Information Technology at 5th Gear Technology Concepts (1-10 employees employees)

Use Cases and Deployment Scope

IT Glue is a robust flexible database that is absolutely vital in our office. It helps us keep the large amounts of wildly variable information secure and accessible. My favorite features [are]: password management for clients, and the ability to link records to one another.

Pros

  • Password management
  • Documentation and how to [make a] document creation
  • Resource linking
  • Flexible and agile search options

Cons

  • Hard to find a drawback.

Most Important Features

  • Documentation
  • Password management
  • Single point of reference for needed information for our clients

Return on Investment

  • Streamlining the process --all resources in one place -- huge positive impact.

Other Software Used

Datto Autotask PSA, Datto RMM, Email Manager for Microsoft 365

IT Glue - Over-priced and under-whelmed

Joel LaRusicView profile
Founder in Information Technology at Ethix IT (1-10 employees employees)

Pros

  • Storing basic information such as notes and configurations about a specific client.
  • Staff being able to access the data on a computer or mobile device.
  • [I feel] it is trying to be an all-in-one tool by including password managers, checklists, etc.

Cons

  • [I believe] it is quite slow and clunky.
  • [I feel] the interface is very outdated.
  • Password manager is terrible compared to others [in my experience].
  • [I feel the] checklist functionality is not good compared to other products.
  • [I believe] permissions are very confusing.
  • [I feel the] learning curve is steep.

Most Important Features

  • Storing configuration information about clients
  • Sharing configuration information about clients

Return on Investment

  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.

Alternatives Considered

OneNote, RoboForm and Atera

Other Software Used

Process Street, Acronis Cyber Protect Cloud, Microsoft 365 (formerly Office 365)

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