Based on 5 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 5 reviews | Last Published May 27, 2026
ISL Light is utilized by Professional, Scientific, and Technical Services firms primarily to enhance operational efficiency and deliver critical client support. In TrustRadius reviews, its remote support and access capabilities are consistently highlighted as essential for connecting to client workstations on demand, enabling rapid problem resolution and seamless technical assistance across diverse client environments. The product also facilitates internal operational continuity, allowing technical professionals to access their own systems remotely, which is crucial for flexible work arrangements common in this industry.
While no significant drawbacks were consistently identified by the 5 reviewers, the product's value proposition is centered on its core remote access functionality. Reviewers found ISL Light effective in addressing the need for responsive, expert support, directly underpinning client satisfaction and project success in service-oriented engagements.
Pros
Rapid remote support for diverse client environments
Enabling seamless technical assistance to clients
Facilitating remote access for internal technical professionals
Supporting operational continuity for flexible work arrangements
Contributing to client satisfaction through responsive service delivery
Cons
No significant weaknesses were consistently highlighted by the 5 reviewers in this industry
We use ISL Light for remote accessing customer machines, which it is absolutely great for. We rely on it over any other remote access software, as it allows us to seamlessly troubleshoot for customers with no issues, including entering admin usernames and passwords.
Customers also find it easy to connect to, and it can be rolled out via automatic policies to user machines.
Pros
Remote access with no downsides
Entering of admin credentials
Seamless connection
Cons
Perhaps scaling of the display - some can be quite grainy depending on the auto resolution
Otherwise, no other issues!
Likelihood to Recommend
Perfect for remotely accessing user machines. Better than any of the competitors such as Anydesk etc. Feels a lot safer and the auto rollout makes it perfect for large organisations and small
Cannot think of a case when it's less appropriate!
I have experience working with ISL Light, and I have experience with all similar programs (TeamViewer, AnyDesk, etc.). But I decided to go with ISL Light! The program is very straightforward and fast: Easy login, and you can already see the desired desktop. What I like most is the uncomplicated and easy transfer of selected files from one computer to another. You grab the file, drop it in a specific location within the rectangle, and it transfers immediately. It couldn't be easier or faster—no competitor has such a simple solution!
Pros
Quick program startup
Quick and easy file transfer from one computer to another
Good quality remote desktop image
Cons
Switching between multiple computers
Likelihood to Recommend
I mainly use ISL Light for remote customer support and am extremely satisfied with it!
I use ISL Light for business, work and connecting with clients remotely. The connection is seamless. I use it as needed, at least a few times a month. At times it is necessary to wait a second or so, but this is not disruptive. I am satisfied with the user experience. I would recommend this product to others.
Pros
Connection
Speed
Stability
Likelihood to Recommend
Even when I worked remotely for a long time, there was no disconnection.
VU
Verified User
Employee in Finance and Accounting (Accounting company, 1-10 employees)
Within our organization, we use ISL Light for customer support. Through ISL, customers can contact us regarding various questions they have when using our project management system. Then, based on their question, we send them an answer, which can be supplemented with files, various screen captures, etc. We use ISL Light on a daily basis, as our customers also like to use it, as it is only a click away for them. If the questions are more extensive and require more attention for review, then we continue the communication via email. ISL is a great thing, because it also shows us the page our customer is on and guides us in advance to what the customer's question will be related to.
Original Slovakian Text: Znotraj naše organizacije ISL uporabljamo za podporo strankam. Preko ISL nas stranke lahko kontaktirajo glede različnih vprašanj, ki se jim porajajo pri uporabi našega sistema za projektno vodenje. Potem jim mi na podlagi njihovega vprašanja pošljemo odgovor, ki ga lahko dopolnimo z datotekami, različnimi zajemi zaslona ipd. ISL uporabljamo na dnevni bazi, saj se ga rade poslužujejo tudi naše stranke, saj je zanje le en klik stran. V kolikor so vprašanja bolj obsežna in potrebujejo več pozornosti za pregled pa potem komunikacijo nadaljujemo preko emaila. ISL je super zadeva, saj nam prikaže tudi stran, na kateri se naša stranka nahaja in nas že predčasno usmeri na kaj se bo vprašanje stranke navezovalo.
This review was originally written in Slovenian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
Pros
Prikaz strani na kateri se nahaja uporabnik
Prikaz kontaktov uporabnikov
Zgodovina pogovorov s strankami
Možnost spreminjanja statusa dosegljivosti
Nalaganje datotek, zajemov slik,..
Klepetalnik, ki je enostaven za uporabo
Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
Display the page the user is on
Displaying user contacts
Customer conversation history
Ability to change availability status
Uploading files, capturing images, etc.
An easy-to-use chatbot
Notifies us that we have received a message, even if we are outside the chat room
Cons
Manjša posodobitev izgleda - bolj modernizirana verzija
Poenostavljen način prijave novega uporabnika
Navodila za uporabo - da bi bila bolj ''pri roki''
Minor appearance update - more modernized version
Simplified way to register a new user
Instructions for use - to make it more ''handy''
Likelihood to Recommend
ISL Light is great because it is convenient and easy to use. It shows all the important information in one place - where the customer is located, contact information, we can upload images, various files. It is also great because we can see what the customer types before sending us a question - this way we can prepare for the question more easily and possibly see things in advance. For this reason, ISL would be recommended to everyone. It is also great because it alerts us to a new message from the customer and also to the fact that we still have to respond to them.
ISL je super, ker je priročen, uporaba je enostavna. Prikazuje vse pomembne informacije na enem mestu - torej kje se stranka nahaja, kontaktni podatki, lahko nalagamo slike, razne datoteke. Super je tudi, ker vidimo kaj stranka tipka, preden nam pošlje vprašanje - tako se lahko tudi lažje pripravimo na vprašanje in si morebiti že ogledamo stvari v naprej. Zaradi tega bi ISL priporočala vsakemu. Super je tudi, ker nas opozori na novo sporočilo stranke in tudi na to, da ji še moramo odgovoriti.
This review was originally written in Slovenian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
VU
Verified User
Employee in Customer Service (Information Technology & Services company, 51-200 employees)
This tool allows us to take control of our users' workstations. The SSO functionality allows us to secure everything thanks to our Azure AD authentication system. I recommend this tool for taking control of remote workstations in a centralized and secure manner. I rate this tool 9/10. best regards
Pros
SSO
Security
Likelihood to Recommend
As part of my IT activity, I needed a tool that allows centralized and secure management of the control on my users' workstations. We have set up the SSO authentication system with our Microsoft Azure AD. This allows us to take control on a daily basis through the local network or the Internet on our workstations. Our users find the solution simple and reliable.
We use ISL Light primarily to provide ad hoc remote support services where the end user downloads the client as required and allows us to connect to their machine. We also use it for monitoring and managing servers and PC's in an unattended state as it offers a quick and easy connection
Pros
Allow unattended access to servers and PC's
Offers a straightforward experience for users wanting on demand remote support
Makes file transfers to and from the connected machine very easy
Cons
It would be useful to have documentation showing what the user is likely to be seeing so that they can be guided through the client setup process with a bit more confidence.
Initial client setup on MacOS is difficult and this would also benefit from some instructions.
Likelihood to Recommend
ISL Light is well suited to provide unattended access to remote PC's and servers as the process for this is very streamlined. It's also very useful for providing unattended access to our own PC's via smartphone or tablets for when we're out of the office.
VU
Verified User
Director in Information Technology (Information Technology & Services company, 1-10 employees)
We use ISL Light for two main tasks: server administration with AlwaysOn to have fast and secure access to our clients' servers. end-customer support, we connect to our clients' workstations on demand to provide support Additionally, to access our workstation if we're away from the office.
Pros
AlwaysOn in servers
Enable administrator mode
Enable reboot and reconnect
Reboot in safe mode
Cons
copy files from the client to our computer, enable right click copy paste
Works on Android and iOS
It works on macOS, but that's more due to Apple's operating system.
Likelihood to Recommend
Compatible with Windows desktops without problems. For Mac, it is not very practical, due to MAC permissions. For Android and iOS devices, it is also very practical.
Compatible con escritorios Windows sin problemas. Para Mac, no es muy práctico, debido a los permisos de MAC. Para dispositivos Android e iOS, tampoco es muy práctico.
Parts of this review were originally written in Spanish and have been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
VU
Verified User
Administrator in Information Technology (Information Technology & Services company, 1-10 employees)
We´re the Chrom IT. Our business modell is to be the outsourced IT department of small and medium sized businesses. Therefore we´re the ones understanding the customers needs and know every single workplace. We´re managing everything from the client computer to the main datacenter. So we need a small, smart and relieable tool to manage computer systems unattended. Additionally we use ISL Light to give the customers employees typical first-level-support. For all this tasks we´re relying on ISL Light, it´s a small and smart tool. We can install it unattended with our software deployment stack and it opens us the way to work and help onsite without beeing there!
Pros
small
smart
unattended install
easy to use
easy to understand for our employees and our customers emplyoees
Cons
if the computer is not responding (because of a reboot) the reconnect coulnd be faster....
Likelihood to Recommend
To give first-level support to employees or collegues.
We use ISL Light for remote control support of devices belonging to our customers. The product is used daily by our support team for the purposes above. We also utilise the features of always on for customers who are not able to interact via a one time code or cope with the customer application to gain access
Pros
Interaction with customer systems is very intuitive
remote access from anywhere is a big advantage
Low impact for the end user
Cons
sessions can be slow
administrative control can be clunky
Likelihood to Recommend
We have a core customer base of elderly clients who find it hard to manage to download the ISL app. In this case ISL Light always on is invaluable as it allows us to remotely control systems without relying on the end user to do anything. This provides additional reassurance to them that their issues can be solved quickly without any added stress
