iCIMS Talent Cloud

Score6.3 out of 10

385 Reviews and Ratings

What is iCIMS Talent Cloud?

iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.

Categories & Use Cases

Media

1 / 5

Collaboration
Collaboration capabilities provide the ability to share notes and evaluations
Category average: 8.6
Company Website Posting
Software allows postings to be displayed on the company website
Category average: 8.6
Applicant Tracking
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
Category average: 8.9

Customized Application Form
Application form for applicants allowing capture of required information
Category average: 8
Task Creation and Delegation
Task creation is the ability to create recruitment process tasks and assign them to others
Category average: 8.2
Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.5

Naveen Gagadam View profile

Oracle E-Business Suite Technical/Functional Analyst in Information Technology at Select Medical (10,001+ employees employees)

Pros

Recruiting
Onboarding
Resume matching
Skill set matching
Industry matching
Position matching
Matching on experience in years

Cons

Data quality
Integration with other HR systems
Improve latency of their website
Make data sets concise so no unnecessary data is interfaced

Return on Investment

Reduced a lot of overhead with our internal HRCs saving both time and hours
Automated tools help interface and integrate candidate, employee data into our core HR system saving manual intervention, time, and labor.
Ease of use website so anyone [can] do it with little to no training

Alternatives Considered

HealthcareSource Employee Onboarding

Other Software Used

OptimaHub from Equifax (formerly Datalicious), When I Work, Oracle Access Management

Robert Lawless

Recruiting & Hiring Coordinator in Human Resources at The Herndon Agency (11-50 employees employees)

Pros

The opt-out message after the 1st text helps weed out the people who are not interested.
Having the ability to have templates/answers to frequent questions saved and ready to use makes it easier/faster to talk to multiple people.
Being able to schedule text campaigns is amazing. Every Saturday I set up my campaigns for the next week. This gives me more time to focus on other things.

Cons

The character limit in the text messages themselves, I think should be higher or unlimited.
I have always included the opt-out message after the first text is sent, but since it was made a mandatory message I seem to be getting more opt-outs than ever before. I can create a campaign with 250 candidates and only engage with 15%- 20% the other 80% opt-out immediately.
From time to time I will upload/input a duplicate candidate and not realize it. When this happens it would be great if there was a message or something to alert me to the duplicate in case I shouldn't include them in the new campaign.

Return on Investment

It makes it so much easier to keep the recruit engaged and informed about what is going on in the process.
I can speak to multiple people at one time which saves me time in the long run
I can keep a record of every time I have had a conversation with a recruit and what was said in those conversations.

Other Software Used

JotForm, Salesforce.com, Adobe Acrobat Reader DC

Jenna Fletcher View profile

Corporate Manager of Recruiting & Onboarding in Human Resources at Ohio Living (1001-5000 employees employees)

Pros

TextRecruit - Easy to use and documents conversations right on profiles.
Dashboard - Configurable and presents information concisely

Cons

iForms - [I feel] This is not user-friendly at all. The candidate experience suffers in this space. [In my experience] They go from a nice, clean experience to a clunky form on a different platform. I have complained many times about this (along with other clients) and there seems to be no plan to overhaul this.
[I feel] Auto-launch actions need to be set up by iCIMS Talent Cloud IT - In our previous system, I had 95% control of our workflow. Now, I have to stop, ask for help, and hope their support team responds within the same week.
Support - [In my experience] Very poor response times. Details of the original issue do not publish in the responses so you have to log in to get the full picture again, since it is usually a week after the original submission that they reply.
I have contact with a salesperson, but there is no "customer success" account manager that provides solutions or best practices. I have asked, but it hasn't been delivered.
Poor implementation - I think it was solely the person to who we were assigned. It was not a good match.

Return on Investment

We implemented iCIMS Talent Cloud right before the pandemic. The pandemic created the most difficult recruitment environment ever. I cannot say that iCIMS Talent Cloud has helped us realize any advantageous success in this battle we are fighting. It gets the job done, but we have realized anything like filling jobs faster or having resources within iCIMS Talent Cloud to allow us to attract candidates differently. Status quo, I guess.

Alternatives Considered

ADP VirtualEdge

Other Software Used

ADP Workforce Now, Indeed Resume, LinkedIn Talent Solutions

Jennifer Daigneau View profile

Director of Talent Acquisition & Onboarding in Human Resources at Dana-Farber Cancer Institute (5001-10,000 employees employees)

Pros

User Friendly and Intuitive
You can customize the product to your business needs
The Customer Support is very good

Cons

Allow candidates to have multiple cover letters and resumes in the system.
The ability to search for a candidate by phone number
Job Details in the New iCIMS Talent Cloud

Return on Investment

Improved Candidate Experience
More Efficient Process for the Recruiters
Better Reporting Options

Alternatives Considered

SilkRoad HRMS, Oracle API Platform Cloud and SAP SuccessFactors

Other Software Used

SkillSurvey Reference (formerly SkillSurvey Pre-Hire 360)

Maria Holen View profile

Benefits & HRIS Director in Human Resources at Sage Hospitality Group (1001-5000 employees employees)

Pros

Configuration - we are able to configure it to meet our business needs.
User friendly - I feel it is easy to use and we are able to roll it out with minimal training for our field
System availability - we have limited to almost no issues with the system being slow or not available during business hours.

Cons

Offer reporting - the offer reports are not available for schedule reporting. This limits what we are able to send to our departments who need to know the upcoming hires.
Help desk - the help desk needs to be staffed appropriately. We are [waiting] sometimes a week before we get a response for a ticket.

Return on Investment

It has improved the experience for admin and user in our company.
Analytics - we have used the analytics provided to show our EC our recruiting accomplishments and needs.

Other Software Used

ADP Workforce Now

iCIMS Talent Cloud

What is iCIMS Talent Cloud?

Categories & Use Cases

Media

Key Features

Top Performing Features

Collaboration

Company Website Posting

Applicant Tracking

Areas for Improvement

Customized Application Form

Task Creation and Delegation

Duplicate Candidate Prevention

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