TrustRadius: an HG Insights company

What is Hoory AI?

Hoory AI is a virtual assistant that leverages artificial intelligence to enhance customer communication and tackle the common issues in customer service. Available around the clock, Hoory AI aims to improve the user experience by eliminating delays and frustrations typically associated with customer service interactions. Hoory AI also support agents through a shared inbox feature.

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Categories & Use Cases

Media

Screenshot of the omnichannel Inbox that centralizes customer communications.
Screenshot of the rule-based assistant used to visualize the user journey by carefully mapping the flow of customer interactions. The structure of each conversation is built with versatile building blocks, such as bubbles and input fields, logical action sequences, and integrations.
Screenshot of the AI assistant that can be attached to omni-channel inboxes to maximize responses, automating interactions, and maintaining a synchronized approach across all customer messaging platforms.
Screenshot of Hoory AI's stylization options, used to to match a brand identity by naming the widget, choosing an avatar option and setting up the right color scheme
Screenshot of the rules to execute automated tasks.
Screenshot of an example report that helps to achieve a deeper understanding of customer behavior
Screenshot of Team Collaboration

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Screenshot of the omnichannel Inbox that centralizes customer communications.