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HipChat (discontinued)

Score9.7 out of 10

576 Reviews and Ratings

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What is HipChat (discontinued)?

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

Categories & Use Cases

Media

HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.
Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!
HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

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Key Features

Learn about the best (and worst!) features HipChat (discontinued) has to offer, as determined by TrustRadius' reviewers.
Based on 576 ratings of HipChat (discontinued)'s features
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Top Performing Features

  • Surveys

    Users can create and participate in surveys to get input from other collaborators.

    Category average: 7.4

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 8.7

  • Notifications

    Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

    Category average: 8.2

Areas for Improvement

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 6.2

  • Device sync

    Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.

    Category average: 8.2

  • Advanced security features

    Includes advanced security features such as file encryption or remote data wipe.

    Category average: 8

Reviews

What users are saying about HipChat (discontinued).
View all reviews

HipChat an instant message platform that misses the mark.

Incentivized
Joe Tresca
Sr. Visual Design in Engineering at GLG (501-1000 employees employees)

Pros

  • Instant Messaging Colleagues
  • File Transfer
  • Searchable Message History

Cons

  • Audio quality was inconsistent. Sometimes excellent but mostly awful.
  • Video quality was universally poor and led us to using Zoom as our primary video communication tool.
  • Although HipChat supported file transfer, larger files would sometimes stop transferring.

Alternatives Considered

Screenhero (Discontinued), Slack, Discord and Zoom Video Webinar

Other Software Used

Slack, Zoom, Discord

Usability

Easy to use with lot of room for improvement

Incentivized
Ajay AkunuriView profile
Sr application support engineer in Information Technology at Albertsons Companies (1001-5000 employees employees)

Pros

  • Easy to create private rooms and add people
  • Effortless searching history of conversations
  • Simple to integrate other atlassian products like confluence and jira

Cons

  • UI and UX can be improved
  • Should allow mentions for people who are not in group
  • Should have a feature to reply to a message in group chat
  • Video feature should allow more than 20 people

Alternatives Considered

Skype and Skype for Business (formerly Lync)

Other Software Used

Jira Service Desk, Jira Software, Splunk Enterprise, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Apigee Edge

Usability

Sprinting with HipChat

Incentivized
Bob CadieuxView profile
Scrum Master/Agile Coach in Information Technology at Express Scripts (5001-10,000 employees employees)

Pros

  • Create team rooms for Kanban and Scrum teams.
  • Great tool for immediate collaboration.
  • Allow public access to team room or restrict members.
  • Add attachments to discussions.
  • Create a new private room on the fly.
  • New messages alert room members in e-mail.
  • Start a new room within minutes.
  • Integrates with Jira and Confluence Wiki sites.
  • Search box allows filtering through all discussions.

Cons

  • Integrate with Skype for Business. We do nor have GotoMeeting
  • Allow working in multiple rooms at same time.

Alternatives Considered

Slack and Google Hangouts

Other Software Used

Skype for Business (formerly Lync), Atlassian Confluence, JIRA Software

Basic app with basic features

Incentivized
Verified User
Engineer in Engineering (5001-10,000 employees employees)

Pros

  • Instant Messaging app within your team and across teams via private and public channels
  • Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
  • Video calls and audio calls.

Cons

  • At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
  • Video calls are not that great and it missed lot of functionalities provided in Zoom.
  • It lacked apps within hipchat like how slack does.

Other Software Used

Slack, Microsoft Teams

Usability

HipChat is a great chat client for small-to-moderate sized-business.

Incentivized
Eric BrozView profile
System Administrator in Marketing at Turning Technologies (51-200 employees employees)

Pros

  • Cross-Platform support for both Windows & Mac users as well as a web-based client.
  • Small installation footprint with outstanding functionality.
  • Free version exists so you can try the product without having to purchase upfront.

Cons

  • The program sometimes locks up and has to be killed via Task Manager on the Windows side.
  • The updates are frequent, but that's part of their process.
  • Integration with Active Directory would be nice.

Alternatives Considered

Cisco Jabber, Skype and Skype for Business

Other Software Used

Windows Server, Eset Smart Security, McAfee ePolicy Orchestrator

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