HipChat (discontinued) Reviews & Insights

Score9.7 out of 10

576 Reviews and Ratings

Community insights

TrustRadius Insights for HipChat (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.

HipChat (discontinued) Reviews

6 Reviews

Engineering

Hip to be used more often...

Rating: 7 out of 10

Incentivized

July 1, 2016

Use Cases and Deployment Scope

HipChat is used for quick communication. It is being used across the whole organization. It addresses the business problem of difficulty accessing co-workers across multiple geographical locations and to reduce the time taken to move about local office locations and interrupting other tasks.

Pros

Easy visibility to know whether a person is available or not.
Quick notification of new chats.

Cons

Have not seen much lacking as far as usage goes so far.

Likelihood to Recommend

HipChat is well suited to short/quick Q&As.

Devon Smith

Software Engineer in Engineering at Merchant e-Solutions (Financial Services, 201-500 employees)

Vetted Review

1 year of experience

View profile

HipChat Review

Rating: 8 out of 10

Incentivized

July 1, 2016

Use Cases and Deployment Scope

We use HipChat when we need to get a group of people together to discuss urgent issues and improve collaboration usually across multiple locations.

Pros

Instant message history
API integration for customization
Flexibility

Cons

Limited notification settings.
Sometimes I miss notifications or get flooded by messages I don't care about.

Likelihood to Recommend

It's great for group chats and where it is beneficial to have the chat history saved. Emails when you are mentioned are also great to make sure you don't miss something important.

Verified User

Engineer in Engineering (Hospital & Health Care company, 201-500 employees)

Vetted Review

1 year of experience

HipChat is fast, friendly and efficient

Rating: 6 out of 10

Incentivized

July 1, 2016

Use Cases and Deployment Scope

Our entire organization uses HipChat on a daily basis. It's a great tool to quickly share ideas, such as new games coming out, with each other. Our admins also inform us of company events such as free ice cream in the break room, in a timely manner so the ice cream does not melt. These usages are very effective. I did not give HipChat a 10 however, because there is a bug that happens any time we install an update, it seems to break something. You also cannot stay logged in for too long or it stops working entirely. This is annoying and inefficient.

Pros

Group notifications of company wide events such as meetings.
Sharing of ideas and proposals and marketing wins.
Collaborating on documents when team members are off site.

Cons

Installing updates sometimes causes new bugs or entire crashes.
Staying logged into HipChat for more than a few days causes it to lock up forcing a restart and re-login.
If you are locked out of HipChat and forced to re-log in, there is no notification.

Likelihood to Recommend

It is well suited for collaboration between project team members. Great for company wide notifications such as meetings and birthday parties. Great for sharing marketing information.

Sondra Menthers

Technical Writer in Engineering at Gamblit Gaming, LLC (Computer Games, 51-200 employees)

Vetted Review

3 years of experience

View profile

HipChat is a great app for team collaboration

Rating: 8 out of 10

Incentivized

June 29, 2016

Use Cases and Deployment Scope

We use it to communicate across multiple teams. It's a great tool to start and maintain discussions on a specific topic, about a group, or anything else. We are using it on a group that has three distinct teams on it, with each team having some overlap with the others, but not complete. We're also all roughly in the same area, so HipChat allows us to connect with other team members to discuss similar project work we might be doing, but also to avoid annoying the rest of the office.

Pros

Group chat is nice - it's persistent and allows others to jump in on the conversation as needed
Private groups are a good feature since we can set up groups limited to a specific set of people, this helps avoid people jumping in on a conversation and pushing it in a direction we don't want to go
Emoticons. Enough said.

Cons

The mobile app needs to provide better notification clarify - currently if there's a notification badge on the app, when you open it up there's no indicator of what room or user the notification is tied to
Make emoticons a bit bitter, and allow easier adding of them via the desktop or mobile app

Likelihood to Recommend

It works great for a single group, across multiple groups, or across your whole company. If your company already has a similar tool that supports chat rooms (and isn't excessively buggy) you may not need HipChat.

Verified User

Manager in Engineering (Consumer Electronics company, 10,001+ employees)

Vetted Review

2 years of experience

HipChat Usage

Rating: 8 out of 10

Incentivized

June 29, 2016

Use Cases and Deployment Scope

Our organization uses HipChat to coordinate teams for the creation of new products. The tool allows us easy access to all team members (no matter where they are located), shared knowledge of current activities, and a single tool to rely upon. HipChat has been an essential part of our ability to launch a new product in a timely manner.

Pros

HipChat makes it very simple to do screen sharing and assist remote developers
HipChat makes it easy to communicate with a select set of people in the team

Cons

Notifications can often be overwhelming. We have started to see problems team members missing communications because the notifications are too numerous.

Likelihood to Recommend

It's best for teams with similar goals

Verified User

Technician in Engineering (Computer Software company, 1001-5000 employees)

Vetted Review

3 years of experience

It Is Hip to Chat

Rating: 9 out of 10

Incentivized

May 25, 2016

Use Cases and Deployment Scope

HipChat solved the problem of unifying our entire staff in one chat platform. It solved the problem across the organization of having several chat programs installed and the distractions that made on staff as well as managing it from an IT perspective.

Pros

Ease of use
Mobile friendly
Stores old chats for reference

Cons

No search
No cloud storage

Likelihood to Recommend

It is well suited for all organizations.

Verified User

Manager in Engineering (Retail company, 201-500 employees)

Vetted Review

4 years of experience