HipChat (discontinued) Reviews & Insights

Score9.7 out of 10

576 Reviews and Ratings

Community insights

TrustRadius Insights for HipChat (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.

Reviews

133 Reviews

Basic app with basic features

Rating: 7 out of 10

Incentivized

April 13, 2021

Use Cases and Deployment Scope

HipChat was used by our whole company and especially within the Engineering community. It helps everyone to communicate across team very effectively. HipChat had plugin and integration support so we have integrated with every other internal applications within the company. It helped for effective communication. It helped engineers' productivity and everyone reachable via this online platform.

Pros

Instant Messaging app within your team and across teams via private and public channels
Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
Video calls and audio calls.

Cons

At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
Video calls are not that great and it missed lot of functionalities provided in Zoom.
It lacked apps within hipchat like how slack does.

Likelihood to Recommend

Well suited for

Cross-teams communication.

Webhooks support.
Easy integrations with Atlassian products and other systems as well.
File sharing directly or in a group.
Video/Audio calls.

Not suited for:

Lacks apps integration like slack.

Lacks quality with video calls.

Slow file transfer for large files.

Frequent downtime due to app instability.

Verified User

Engineer in Engineering (5001-10,000 employees)

Vetted Review

5 years of experience

Easy to use with lot of room for improvement

Rating: 6 out of 10

Incentivized

March 23, 2021

Use Cases and Deployment Scope

HipChat is used as channel to communicate within our team, and also used to collaborate with other teams and individuals. It is used by our organization, as it was cheaper compared to other solutions at the time we started using it.

Pros

Easy to create private rooms and add people
Effortless searching history of conversations
Simple to integrate other atlassian products like confluence and jira

Cons

UI and UX can be improved
Should allow mentions for people who are not in group
Should have a feature to reply to a message in group chat
Video feature should allow more than 20 people

Likelihood to Recommend

Hipchat is well-suited when you are referring to other atlassian products in conversation as well as when you writing a code and sending it in a chat . The whole code is very well formated and easy to read . I personally Find it less usable when using screensharing and video/audio feature. Didnt have really good experience in meetings

Ajay Akunuri

Sr application support engineer in Information Technology at Albertsons Companies (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Great tool for real-time communication

Rating: 9 out of 10

Incentivized

March 16, 2021

Use Cases and Deployment Scope

HipChat was used for my section of the organization. My team had its own group chat were we communicated. It solved the problem of working from home and relaying messages to my team members in real time. It helped eliminate individuals getting lots of emails. HipChat gave us clarity and transparency on what people were working on.

Pros

Good user interface
Transparency
Easy to use
Easy to manage

Cons

Video calling
More functionality

Likelihood to Recommend

HipChat was a great tool for real-time communication. It was great when I was able to link Jira products to specific HipChat rooms so that when issues were updated or addressed, messages are sent to a HipChat room that I specified. This gave my team and my clients clarity and transparency. I also really liked the fact that it integrated with other Atlassian products. This was a really big bonus for me and my organization since it allowed us to have one suite to manage all social products--Jira, Confluence, and Crowd.

Verified User

Professional in Engineering (1001-5000 employees)

Vetted Review

3 years of experience

HipChat an instant message platform that misses the mark.

Rating: 5 out of 10

Incentivized

March 15, 2021

Use Cases and Deployment Scope

The company I formerly worked at used HipChat for all inter-office employee communications. In 2013 when I started at GLG, it was the primary form of communication used by employees. Although our desks all had ip phones we almost never used them unless interfacing with clients outside of the business. Instant messaging through HipChat made a huge difference in productivity since it meant you could respond even while inside a meeting. Meetings were nearly constant at GLG and this massively improved productivity and response times.

Pros

Instant Messaging Colleagues
File Transfer
Searchable Message History

Cons

Audio quality was inconsistent. Sometimes excellent but mostly awful.
Video quality was universally poor and led us to using Zoom as our primary video communication tool.
Although HipChat supported file transfer, larger files would sometimes stop transferring.

Likelihood to Recommend

HipChat was discontinued by Atlassian because it wasn't as versatile as Slack and couldn't handle Video/Audio calls as well as Zoom. It lacked the screen sharing capabilities of Skype and ScreenHero (now owned by Slack). It wasn't great at any particular area and its competitors were obviously better in those areas. This lack of versatility negatively impacted it's adoption at GLG, and I'd imagine the rest of world as well. HipChat excels at instant messaging communication (which is the one thing they got right) and although you could make specific rooms to chat about certain topics, Slack was already doing this way better. Overall it's impossible to recommend this software today. If I recall it was very expensive compared to better and more feature rich competitors. If you're seeking a bare bones method of communication you may consider the free version of it, but outside of that scenario, you are almost certainly better off going with a different product.

Joe Tresca

Sr. Visual Design in Engineering at GLG (501-1000 employees)

Vetted Review

3 years of experience

Sprinting with HipChat

Rating: 9 out of 10

Incentivized

February 9, 2019

Use Cases and Deployment Scope

HipChat is used by our Agile Transformation Office (ATO). We create Kanban and Scrum team rooms. Each team collaborates in dynamic discussions on daily work. We also have support and private scrum master channels.

Pros

Create team rooms for Kanban and Scrum teams.
Great tool for immediate collaboration.
Allow public access to team room or restrict members.
Add attachments to discussions.
Create a new private room on the fly.
New messages alert room members in e-mail.
Start a new room within minutes.
Integrates with Jira and Confluence Wiki sites.
Search box allows filtering through all discussions.

Cons

Integrate with Skype for Business. We do nor have GotoMeeting
Allow working in multiple rooms at same time.

Likelihood to Recommend

HipChat is well suited for Scrum teams in Sprints. Excellent tool for handling story defects or asking business stakeholders questions. By integrating with Jira, we can address a story issue immediately. HipChat does not provide a meeting function.

Bob Cadieux

Scrum Master/Agile Coach in Information Technology at Express Scripts (5001-10,000 employees)

Vetted Review

2 years of experience

View profile

HipChat - A good messaging service

Rating: 5 out of 10

Incentivized

December 18, 2018

Use Cases and Deployment Scope

HipChat is a product using the concept of connecting with other people, just like a messenger for office purposes. You can share files and videos but it gets messy when sending large files. Easy to use and easy to create groups and communicate. This type of software is better for fast messaging than sending emails; you will get notified when any message arrives.

Pros

Connecting to office people in simpler way.
Easily sending documents, videos, images, etc.
Video call feature is also available which can be used.

Cons

Sending large files is problematic, sometimes it fails.
Emoji system is not so good.

Likelihood to Recommend

There are lot of messaging services nowadays. HipChat still has to be developed better. They should upgrade their software to keep up with the race of the messaging world. Their service is just average.
Connecting to bunch of office people in a single platform is a great idea, as is sharing documents and images, but doubts will always be there for security of confidential documents.
Small and medium companies can use HipChat, but when it comes to a large company HipChat is not the best option.

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

1 year of experience

Communicate with a real-time chat with your team members

Rating: 7 out of 10

Incentivized

January 24, 2018

Use Cases and Deployment Scope

We use HipChat to communicate with virtual teams, across the whole organization. It gives virtual teams a sense of belonging to the same team, and allows people to communicate in real time, addressing problems more interactively, and sometimes faster than a mail thread sent to all people from the same team could do.

Pros

HipChat keeps the history of a chat within a room, allowing anyone with the right permission to join the room at any time, and to search the chat history months after.
HipChat has support for animated gifs, which allows the people to communicate with animated gifs and memes.
People who are not in the chat at the time they are mentioned receive an e-mail, so that they know they need to catch up later on.
HipChat is integrated with other Atlassian products like Confluence and JIRA. Updates to pages in Confluence or card in JIRA can trigger real-time notifications in a HipChat room.

Cons

The notification system could be improved. You have the choice to receive notifications at every message (could be overwhelming), only when you are mentioned, or never. When you choose to never receive notifications, it'd be nice to see a unread count in the app dock.
Sometimes people get disconnected or close the app and forget to re-open it. This may sometimes end up with chats losing some people, without anyone realizing it before some time. It'd be nice if there was a system to remind people to re-open their app if they do not show after some days.
It'd be nice to see in real time who is writing in the chat before the message is sent.

Likelihood to Recommend

HipChat is well suited for real-time communication on incidents, especially when the people solving the incident are in different locations. It's also well suited for people in different locations to keep in touch with informal communication with their remote colleagues. It's less suited when a need to curate and organize the information exists as the chats will be kept in a giant log without specific organization.

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

2 years of experience

HipChat is a good solution for teams looking for something cheaper than Slack

Rating: 7 out of 10

Incentivized

January 23, 2018

Use Cases and Deployment Scope

We adopted HipChat for our team as a better way to communicate when our organization was still using Jabber as the official communication tool. At the time, it was a much better solution for communication because it was more reliable and had better features than Jabber. We were also able to utilize many integrations with other services.

Pros

Pricing
Integrations
Good apps
Reliability

Cons

Design
Popularity (not as widely used as Slack)
Innovation (somehow getting an edge on Slack)

Likelihood to Recommend

HipChat is a great solution for any kind of team communication. HipChat is well suited for those who would like Slack-like features but who don't want to pay the high price for Slack. HipChat might not be a good choice for those who already use Slack for other teams, don't want another chat application to keep up with, and are willing to pay the prices for Slack's premium features.

Verified User

Engineer in Information Technology (5001-10,000 employees)

Vetted Review

2 years of experience

A poor alternative to Slack

Rating: 3 out of 10

Incentivized

January 23, 2018

Use Cases and Deployment Scope

I tried out HipChat as an alternative to Slack and was not satisfied. We intended to use it for internal communications with team members, file sharing, and project organization. I thought it would be a more efficient alternative to emails and Google Chat.

Pros

Message members of organization
Share files
Integrate with project management software

Cons

The platform is not user-friendly
There is no way to set it to “away” so you have to log out each time
If you log in via Google, you have to enter your entire login info each time

Likelihood to Recommend

It is most suited for a scenario in which organization members cannot use or download Slack. It is not a great alternative but could be a fallback.

Verified User

Analyst in Research & Development (11-50 employees)

Vetted Review

1 year of experience

There's big room for improvement!

Rating: 5 out of 10

Incentivized

January 19, 2018

Use Cases and Deployment Scope

We use Hipchat across all company offices as it comes with JIRA and other Atlassian software. We have multiple groups depending on the department or product but only internally. Our employees communicate daily and use it in both formal and informal ways to manage projects/software development/office management. We also have JIRA integration in some groups.

Pros

Since Hipchat and JIRA belong to Atlassian, Hipchat has decent and hassle-free integration with JIRA.
Hipchat bots are very useful and make routine tasks easier to accomplish and save some time.
Easy to use and intuitive user interface.

Cons

Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
Video and audio calls are pretty useless, they're slow and not always work.
The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.

Likelihood to Recommend

If you want native and painless JIRA integration - it's a perfect tool. Also, it comes for free with Atlassian software and can help teams solve basic tasks and improve communication despite its ancient interface and slowness.

Verified User

Program Manager in Customer Service (501-1000 employees)

Vetted Review

3 years of experience

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Communicate with a real-time chat with your team members

Rating: 7 out of 10

Incentivized

January 24, 2018

Use Cases and Deployment Scope

Pros

HipChat keeps the history of a chat within a room, allowing anyone with the right permission to join the room at any time, and to search the chat history months after.
HipChat has support for animated gifs, which allows the people to communicate with animated gifs and memes.
People who are not in the chat at the time they are mentioned receive an e-mail, so that they know they need to catch up later on.
HipChat is integrated with other Atlassian products like Confluence and JIRA. Updates to pages in Confluence or card in JIRA can trigger real-time notifications in a HipChat room.

Cons

The notification system could be improved. You have the choice to receive notifications at every message (could be overwhelming), only when you are mentioned, or never. When you choose to never receive notifications, it'd be nice to see a unread count in the app dock.
Sometimes people get disconnected or close the app and forget to re-open it. This may sometimes end up with chats losing some people, without anyone realizing it before some time. It'd be nice if there was a system to remind people to re-open their app if they do not show after some days.
It'd be nice to see in real time who is writing in the chat before the message is sent.

Likelihood to Recommend

Verified User

Engineer in Engineering (10,001+ employees)

Vetted Review

2 years of experience