#1 most frequent
United States of America
64.6%82 installations of 127
What is HipChat (discontinued)?
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Categories & Use Cases
Media
1 / 3
Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.
Top Performing Features
Surveys
Users can create and participate in surveys to get input from other collaborators.
Category average: 7.3
Chat
Instant messaging tool allows users to communicate with select other users in real-time threads.
Category average: 8.6
Notifications
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
Category average: 8.2
Areas for Improvement
Integrates with Google Drive
Integrates with Google's cloud storage platform, Google Drive.
Category average: 6.2
Device sync
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Category average: 8.1
Advanced security features
Includes advanced security features such as file encryption or remote data wipe.
Category average: 7.9
Who Buys & Uses HipChat (discontinued)
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
4.7%6 installations of 127
#3 most frequent
Mexico
3.9%5 installations of 127
HipChat an instant message platform that misses the mark.
Pros
- Instant Messaging Colleagues
- File Transfer
- Searchable Message History
Cons
- Audio quality was inconsistent. Sometimes excellent but mostly awful.
- Video quality was universally poor and led us to using Zoom as our primary video communication tool.
- Although HipChat supported file transfer, larger files would sometimes stop transferring.
Alternatives Considered
Screenhero (Discontinued), Slack, Discord and Zoom Video Webinar
Other Software Used
Slack, Zoom, Discord
Usability
Easy to use with lot of room for improvement
Pros
- Easy to create private rooms and add people
- Effortless searching history of conversations
- Simple to integrate other atlassian products like confluence and jira
Cons
- UI and UX can be improved
- Should allow mentions for people who are not in group
- Should have a feature to reply to a message in group chat
- Video feature should allow more than 20 people
Alternatives Considered
Skype and Skype for Business (formerly Lync)
Other Software Used
Jira Service Desk, Jira Software, Splunk Enterprise, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Apigee Edge
Usability
Sprinting with HipChat
Pros
- Create team rooms for Kanban and Scrum teams.
- Great tool for immediate collaboration.
- Allow public access to team room or restrict members.
- Add attachments to discussions.
- Create a new private room on the fly.
- New messages alert room members in e-mail.
- Start a new room within minutes.
- Integrates with Jira and Confluence Wiki sites.
- Search box allows filtering through all discussions.
Cons
- Integrate with Skype for Business. We do nor have GotoMeeting
- Allow working in multiple rooms at same time.
Alternatives Considered
Slack and Google Hangouts
Other Software Used
Skype for Business (formerly Lync), Atlassian Confluence, JIRA Software
Basic app with basic features
Pros
- Instant Messaging app within your team and across teams via private and public channels
- Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
- Video calls and audio calls.
Cons
- At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
- Video calls are not that great and it missed lot of functionalities provided in Zoom.
- It lacked apps within hipchat like how slack does.
Other Software Used
Slack, Microsoft Teams
Usability
HipChat is a great chat client for small-to-moderate sized-business.
Pros
- Cross-Platform support for both Windows & Mac users as well as a web-based client.
- Small installation footprint with outstanding functionality.
- Free version exists so you can try the product without having to purchase upfront.
Cons
- The program sometimes locks up and has to be killed via Task Manager on the Windows side.
- The updates are frequent, but that's part of their process.
- Integration with Active Directory would be nice.
Alternatives Considered
Cisco Jabber, Skype and Skype for Business
Other Software Used
Windows Server, Eset Smart Security, McAfee ePolicy Orchestrator
