Guru

We use Guru as our knowledge base and directory. It creates a single source, searchable database for all our employees to access, handbooks, policies, and training manuals. It has greatly cut down on training time as you can create and link searchable modules. It has also been integrated into our internal communication platform, Slack. You can search and link directly to Guru from Slack.

• I'm not privy to the financial side but Guru cuts back on the need for multiple platforms or expensive data storage.

Google Drive

Slack, Gong, Aircall

I use it primarily for knowledge Management, and that is what the organization uses it for as well. The scope includes learning anything related to my job and responsibilities, proactively and on a need to know basis as well as creating groups of related "Guru Cards" that can be used to access related data.

• Given the ability for my org to quickly assign courses of content to people from different subdisciplines.
• Given the org to create relevant content on a centralized platform thus reducing the need to maintain info on other platforms.

Slack, Workday Human Capital Management, Okta

In my organization we work with customer support but there are other kinds of support as well. We use Guru mostly to search for workflows to solve a customer's issue. Since there are a lot of workflows dependind on the issue the customer has, it's humanly impossible to memorize each detailed workflow for each case (as it can also be totally diferent if the customer is using their mobile or their desktop, for example)

• In the case of my company, the return on investment is excellent because Guru is used by all advisors, every day, as a manual for each workflow, and there are hundreds of workflows.
• The Guru is also a basis for the quality of the services provided, where if the advisor does not follow what is written in the Guru, he will be warned, so in this way the Guru is also responsible for the quality of the service that is delivered to the end client
• Customer support requires that all customers have their issues resolved. With Guru, all technical issues in the app can be resolved by following the steps outlined in each card, eliminating the need for a technical advisor for the tech issues and saving company money
• Overall, Guru helps my company retain end customers, deliver desired results, and maintain transparency with customers.

Document360

Slack, Island, Playvox

We use Guru as a central database for any and all Support steps, rules, exceptions and possibilities for a better and agile response to the Clients we support. As we work with a variety of possible issues over the supported App we work with, we use it to update other on any live issue, create documentation to be followed and to interact in almost real time with any possible issues. Also we tend to comment on those updates to help improve the documentation created/provided by the responsible team.

• Faster response time
• Good platform to update and maintain documentation
• Fast and reliable source

The business problem that the product addresses is that when we are looking for processes, we need to know when we are assisting our customer. All our knowledge base will be located at Guru. All internal processes will be found on this tool. This is our primary tool for identifying any process.

• it makes our job easier.
• No hassles.