Based on 21 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 21 reviews | Last Published May 26, 2026
Guru functions as a centralized knowledge management platform, providing a single source of truth for daily updates, project knowledge, and procedural guides within organizations. In TrustRadius reviews, users widely report enhanced operational efficiency and improved information accessibility, with 38% citing significant time savings due to readily available information. Its robust search functionality and effective content organization are frequently highlighted.
Emerging positives include its AI-powered question answering and seamless integrations with other applications like Slack. However, reviewers frequently noted areas for improvement, particularly concerning AI search relevance and overall user interface, each mentioned by 24% of reviewers. Other concerns include the need for more robust organization features and better content formatting. Overall, reviewers find Guru a valuable tool for knowledge centralization, despite these areas for refinement.
Pros
Robust and quick search functionality for information retrieval
Efficient organization and categorization of knowledge content
Intuitive and user-friendly interface for navigation
Enhanced operational efficiency through quick information access
Seamless integration with other applications like Slack and Salesforce
Cons
Inconsistent accuracy and relevance of AI search results
User interface and experience require refinement
Limited or insufficient content organization and categorization features
Guru is great, its a really useful tool that helps me daily , I have been at the organization for over a year now abut there are still gaps in my knowledge. using Guru is really useful because all of the organizations knowledge is centralised and I look there for how to do certain processes before asking someone for help. I would highly recommend it to any organization as its so much more efficient than having to ask someone and waiting for their response.
Pros
User Friendly
Centralized Knowledge
Helps with collaboration
Cons
It could search outside of organization for knowledge
Find case studies that are relevant to the question being asked
Could review questions submitted and recommend training
Likelihood to Recommend
When I don't know how to do something Guru is always my first port of call . Its useful and often finds what I am looking for . It will never replace full on one to one training but as a tool , I think its really good to centralise the knowledge of the organisation
Guru is being used in our company. We use this as our knowledge base. It is very organize and easy to use. Our business deals with customers. Whenever we ask for support, we don't turn to people or officemates. We ask Guru and Guru will help us. Everyone should have this software.
Pros
Guru is our knowledge-based software
It provides support whenever we have question
It is very easy to navigate with
Its search engine is very reliable
Cons
Overall, Guru was great. In the future, hopefully it will allow us to chat together.
Likelihood to Recommend
I highly recommend Guru for all companies. If your kind of job deal with customer service, Guru is the perfect partner for all employees. Instead of hiring a person to support employees, you could just archive all the possible questions and answer. Then employees can just navigate through the Guru to look for their answer. This saves time and money. Guru is highly recommend. The best software to support employees!
Mostly about Spotify products and processes. We make sure to use the Guru cards when handling different cases and based the process on the platform
Pros
Navigation
Integrations
summarization
Cons
Titles
taggings
edits
Likelihood to Recommend
We currently use Guru on a daily basis as a source of our product and process knowledge on serving our customers. It's really easy to navigate and search what you need, the interface is simple and minimal in design. The fonts used is good and readable. It's also easy to find the keywords and save your preferred cards for future reference.
I am a tenured subject matter export at my organization, and a daily user of Guru for nearly 4 years. Guru helps our team identify and share knowledge seamlessly, and access the same information in a very convenient, holistic way. Our USA-based customer care team is growing and with that growth comes the need for scaling. Guru makes it easy for us as a team and individually to update the internal knowledge base, allowing us to foster more success and provide better support to our clients.
Pros
Overall ease of use
Good SEO features for internal searches (with tagging etc)
Good categorization and compartmentalization
Ease of adjusting and updating cards
Cons
Somewhat steep learning curve for new users
Browser extension could use some polish and refinements
Keyword tagging suggestions or automatic generation would be nice
Likelihood to Recommend
As a tenured tech support agent at an industry-leading SaaS organization, our goal is to provide quality support and foster positive, educational engagements with our clients every contact. Having access to Guru and their rich feature set made it easy for our team to establish a dedicated internal knowledge base, and improve upon it over time. Guru is ideal for quick references, detailed breakdowns, troubleshooting procedures, and policy statements. Guru is not ideal for video or file attachments to said articles or cards.
- Easy to edit & create content - - Easy to verify that information is accurate - Easy to search (and find what you’re looking for!) - Holds content owners accountable for reviewing their content - Allows all users to know who owns what content - Works within our existing workflows (like Slack) - Is accessible in all the places we’re working
Pros
The Building Blocks of our knowledge base
Ensuring the content we make available to our teams is trusted and accurate
How content is organized in Guru
Cons
Easy Navigation
Upload speed
More visuals
Likelihood to Recommend
At Kepler, we have a 'Guru-first' mentality - meaning that if you have a question, Guru should ALWAYS be the first place you look before reaching out directly to someone. It should also be the first place you put information/content rather than creating Google Docs. It's meant for all teams, all levels, and all departments to use for easily searchable & accessible documentation!
We use it as a data base - basically everything is there. I personally never used Guru until a year ago and my life is definitely changed. I recommend it to all the companies in this world, a really cool experience overall.
Pros
Find the right answer
Store a lot of information
Organizes info pretty well
Works for all sorts of info
Cons
The search bar for sure
The organization
Likelihood to Recommend
Guru works fine for everything but it should definitely have a more concise search bar. Or a bot to help finding the info
We used Guru as our knowledge based. We use it daily for our operation in assisting our customers when it comes to our policies and process. We based all of our information in Guru and it was making our work more easy and more faster to provide the necessary information needed.
Pros
Article Favorite
Easy to Navigate
Easy to use
Daily bread of knowledge
Cons
Categorization
Search by code or numbers
Likelihood to Recommend
It definitely provide us quick and easy information that we could provide our customer. Guru provides accurate information needed. It's not time consuming whenever looking for an article or policy. It always provide us with reliable resources by it easy navigation.
Guru is a place in our company where employees can access knowledge on our policies and standard operating procedures. It is an encyclopedia of our operations. It allows employee to have access to any and all questions they may have for themselves or from clients. The platform also holds step by step instructions, manuals, pictures, and downloadable client facing materials for all of our employees to access.
Pros
Document Storage
Ease of Navigation
Laid out simply and elequently
Cons
Is there an App? I'm not sure if there is but that would be helpful
Likelihood to Recommend
I can't imagine working without this tool. If I didn't have this tool I would have to call/email people and then wait on them and their schedule to respond. This tool allows me to have access to all the answers of questions I come across. I use this tool daily and can't imagine how much slower my work would be without it. This allows me to complete work faster and more accurately!
