This product assessment is based on a synthesis of 6 recent reviews analyzing user satisfaction with Guru across multiple dimensions. Guru is primarily used as a knowledge base, according to 4 of the 6 reviewers. A related use case is information access, with 3 of 6 reviewers highlighting its importance in quickly finding information. The platform's value proposition centers on efficient knowledge management and streamlined information retrieval. A key strength lies in its organizational capabilities, with 3 of the 6 reviewers specifically praising Guru for efficiently categorizing and structuring documents. Complementing this is the user-friendly search functionality, noted by 2 reviewers, which enables users to quickly locate relevant information within the system. The search feature appears to work in concert with the organizational features, improving the accessibility of information.

Pros

Efficient information organization and categorization
User-friendly search functionality for quick information retrieval

Describe how you use Guru in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 6 reviews

Summary

This report synthesizes 6 recent product reviews to understand how users are leveraging Guru within their organizations and the business problems it addresses. A prominent use case is as a knowledge base; 4 of 6 reviewers mention using Guru for this purpose. Reviewers also highlight Guru's utility in information access, with 3 of 6 reviewers noting its importance in quickly finding information. These two functionalities appear related, with the knowledge base serving as the foundation for efficient information retrieval and issue resolution.

Reviews

311 Reviews

Great platform for knowledge Management and Resource Sharing

Rating: 9 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

I use it primarily for knowledge Management, and that is what the organization uses it for as well. The scope includes learning anything related to my job and responsibilities, proactively and on a need to know basis as well as creating groups of related "Guru Cards" that can be used to access related data.

Pros

Ability to add comments to guru cards allowing viewers to give creators their opinions.
Ability to unverify cards and keep timely inspection of cards to ensure they are valid.
Ability to add images/videos and other form of files to cards directly.
Ability to search for relevant information through the search feature.

Cons

The navbar could be better and provide more clarity.
There should be an option for a dark mode.
The bulk analytics should be downloadable straight from guru as opposed to needing email.

Likelihood to Recommend

Anything related to knowledge Management, that is to say; Updating knowledge from the side of maintainers, grouping and learning it from the side of learners, leaving feedback to maintainers, unverifying cards in a pinch and creating courses of related content for people of different disciplines and favouriting content that you find the most useful.

Mubtasim Rahman

Senior Specialist, Developer Support at Shopify (5001-10,000 employees)

Vetted Review

1 year of experience

Gurus use for me.

Rating: 8 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

We use Guru as a knowledge base. When we are on calls, we refer to the cards or information within Guru to quickly explain relevant health, insurance, and membership details. Being able to address each issue with the correct data is excellent and makes calls efficient.

Pros

Lots of results to choose from.
Listening to what you type in. Relevant results.
Recommend relevant cards based on activity.

Cons

Lots of results are great, but sometimes it's hard to scroll through all of the results, and some aren't relevant, especially on a call.
Wish there were more filter options for results.
More specific results based off of more keywords.

Likelihood to Recommend

I believe that, in my position, being on the phone and answering various types of calls, Guru is well-suited for me because I frequently need to refer to a wide range of information for different individuals. I can't remember everything, and someone isn't always available for me to ask, but if I have Guru, it helps me out quickly by helping and correcting information. Guru might be less suitable for repetitive information or businesses that do not need to cover a wide range of topics or possess extensive knowledge.

Verified User

Employee in Customer Service (501-1000 employees)

Vetted Review

Guru

Rating: 10 out of 10

Incentivized

May 27, 2025

Use Cases and Deployment Scope

We use Guru to create training resources and to document processes.

Pros

Allows creation of text documents and combine video
Use of templates provides standardization of articles
Simplified creation of articles by importing documentation such as pdf'e, etc.

Cons

Spelling and grammar checking could be more intuitive
Workgroup transitions could be more forgiving
Would be nice to add video within content instead of at end of document

Likelihood to Recommend

Guru is great at creating process documentation that is standardized and easy to follow using templates.

Verified User

Technician in Information Technology (1-10 employees)

Vetted Review

1 year of experience

User-friendly

Rating: 10 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

I use Guru as a knowledge base to find answers to any questions I have about how to perform certain call procedures, such as making an outbound call or leaving a voicemail for a patient. I also use it to locate other procedural documents that may be too large to contain within Guru.

Pros

Efficiently organizes different documents into specific categories
User-friendly article search
Provides efficient and user-friendly organization of user-created favorite lists

Cons

AI search function does not always provide relevant results

Likelihood to Recommend

Guru is excellent for finding specific articles about procedures and for organizing them into user-friendly favorites lists that can be quickly accessed for use. The AI query suggestion feature is not as user-friendly as it could be and frequently returns results that have little applicability to the query asked by the user.

Analee Harriman

Hub Specialist I in Customer Service at Blink Health (501-1000 employees)

Vetted Review

GURU is a wonderful app for searching the information you need. Very easy to use and informative

Rating: 10 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

GURU serves as our Knowledge base wherein we use it every day to search information that helps our customers fix the issue they're encountering or if they have any inquiry that needs to be answered and addressed. It also helps us search the information quickly and saves us a lot of time searching for topics one by one since it has a bookmark option, and they are categorized very well.

Pros

Organized
Very informative
Time-saving
Flexibility

Cons

Too much information on one card
Lacks visual sometimes
I prefer more type of categorization so users can choose their preferred way of organizing the cards

Likelihood to Recommend

We use GURU on our everyday lives and it really helps us save time using its categorization feature, because we don't need to look for the cards one by one, instead we can select the topic we need and easily find the card from there, or just type a keyword related to the information you needed, and GURU will load results based on what word you use.

Verified User

Employee in Customer Service (10,001+ employees)

Vetted Review

3 years of experience

Guru is awesome

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

Our company uses Guru in the support department. Guru cards are created to house our support playbook and product knowledge. This informs our support agents of company policies, product knowledge, and internal workaround solutions to common questions. The support team uses Guru daily to help respond to support inquiries. The Google Chrome extension is invaluable to allow support agents to remain on their email queue while searching Guru at the same time.

Pros

Categorize information
Maintain validity of information
Organize the knowledge base

Cons

Suggesting recommended content based on user activity
Table of contents jumps to the source but the page resizes when the TOC is closed

Likelihood to Recommend

Guru is great for support teams and could be very valuable as a global employee intranet. The ability to categorize the knowledge base and control access can be very useful in providing the right information to the right people. The AI features are super useful - it's great to ask a question and receive an informed answer with links to sources.

Verified User

Project Manager in Customer Service (51-200 employees)

Vetted Review

3 years of experience

Keep it up

Rating: 8 out of 10

Incentivized

April 14, 2025

Use Cases and Deployment Scope

Just started to use Guru! We are using to find answers quick and utuilize our resources better. Stay up to date consistently. This is amazing once we have give the correct feedback for Guru to find information and help our teams to better help our callers and our clients. Very excited to see how this will progress!

Pros

Finds answers to questions
Find Sops with keyboards
Connects everyone in one place

Cons

Would be nice for team chat option to confirm answers, then be able to verify question and answer to add into Guru to be able to share when asked by whole org.

Likelihood to Recommend

Be a great fit in any organization

Verified User

Manager in Customer Service (10,001+ employees)

Vetted Review

1 year of experience

Easy to use and great integration of AI

Rating: 9 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need.

Pros

Hubs for different areas of the organization keep info organized
AI-enabled search allows me to ask a specific question and find the materials
Integration with Slack - we see links to Guru articles when someone asks a question

Cons

Some of the responses to questions in Slack don't quite hit the mark

Likelihood to Recommend

Guru is easy to use, and as a result, ends up being used a lot more across our organization. Other knowledge bases we tried in the past quickly became out of date, but Guru has adapted and grown with us. I also appreciate their commitment to incorporating AI in order to provide relevant answers.

Verified User

Manager in Customer Service (201-500 employees)

Vetted Review

2 years of experience

Guru is super helpful!

Rating: 7 out of 10

Incentivized

March 13, 2025

Use Cases and Deployment Scope

I use Guru to find information; different cards relate to specific situations and I use them as reference

Pros

AI generates pretty quickly and answers questions efficiently.
Annoucements keep us updated with changes to better assist our customers
Having the ability to save cards and have them in a specific place for reference is a super great tool

Cons

Sometimes AI is incorrect, so more algorithm training
Adding a spot to create your own playlist (audio reader)

Likelihood to Recommend

well used when I can type a simple questions and it pulls up all cards that reference this info, Improvements could be to narrow down the results when the questions contains particulars

Verified User

Representative in Customer Service (201-500 employees)

Vetted Review

1 year of experience

Guru is such a good tool to centralise 100s of peoples knowledge

Rating: 9 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

Guru is great, its a really useful tool that helps me daily , I have been at the organization for over a year now abut there are still gaps in my knowledge.
using Guru is really useful because all of the organizations knowledge is centralised and I look there for how to do certain processes before asking someone for help. I would highly recommend it to any organization as its so much more efficient than having to ask someone and waiting for their response.

Pros

User Friendly
Centralized Knowledge
Helps with collaboration

Cons

It could search outside of organization for knowledge
Find case studies that are relevant to the question being asked
Could review questions submitted and recommend training

Likelihood to Recommend

When I don't know how to do something Guru is always my first port of call .
Its useful and often finds what I am looking for . It will never replace full on one to one training but as a tool , I think its really good to centralise the knowledge of the organisation

Verified User

Manager in Marketing (501-1000 employees)

Vetted Review

1 year of experience

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