#1 most frequent
United States of America
76.7%171 installations of 223
What is Guru?
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
Categories & Use Cases
Media
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Screenshot of Verification
Who Buys & Uses Guru
#2 most frequent
Canada
5.8%13 installations of 223
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
3.1%7 installations of 223
Pros
- Robust and quick search functionality for information retrieval
- Efficient organization and categorization of knowledge content
- Intuitive and user-friendly interface for navigation
Cons
- Inconsistent accuracy and relevance of AI search results
- User interface and experience require refinement
- Limited or insufficient content organization and categorization features
Guru is the best
Use Cases and Deployment Scope
In my organization we work with customer support but there are other kinds of support as well. We use Guru mostly to search for workflows to solve a customer's issue. Since there are a lot of workflows dependind on the issue the customer has, it's humanly impossible to memorize each detailed workflow for each case (as it can also be totally diferent if the customer is using their mobile or their desktop, for example)
Pros
- Guru separates each workflow into cards, where you can link one card to another, creating an easily accessible tree to find the problem and the solution we need to provide the customer.
- Guru has a anouncement tab right at the beginning that mentions any changes made to an internal process. For example, in a app tech issue workflow, if a case was previously resolved by reinstalling the app, it can now be resolved simply by updating the app. This is visible to advisors as soon as they log in, making access to new information quick and efficient, without leaving any details of the change behind
- The search for cards is very smart and open, it is not necessary to remember exactly what the card was about, but just by searching using keywords and what the card was about, it is already possible to find it, making it easy even for those who have just started in the company
Cons
- Guru depends heavily on the internet to be used, so if my connection is slow, it interferes with my work. It could be possible to download the information offline and the internet only be used for card updates or new cards
- Guru could have a night mode, to help those who have vision problems or who work long hours at the computer.
- The search field is great, but it still has room for improvement. Typing the wrong word in the search bar can sometimes prevent you from finding the correct card. This happens a lot with advisors when they're in a rush
Return on Investment
- In the case of my company, the return on investment is excellent because Guru is used by all advisors, every day, as a manual for each workflow, and there are hundreds of workflows.
- The Guru is also a basis for the quality of the services provided, where if the advisor does not follow what is written in the Guru, he will be warned, so in this way the Guru is also responsible for the quality of the service that is delivered to the end client
- Customer support requires that all customers have their issues resolved. With Guru, all technical issues in the app can be resolved by following the steps outlined in each card, eliminating the need for a technical advisor for the tech issues and saving company money
- Overall, Guru helps my company retain end customers, deliver desired results, and maintain transparency with customers.
Usability
Alternatives Considered
Document360
Other Software Used
Slack, Island, Playvox
Guru's a Life Saver
Use Cases and Deployment Scope
We use Guru as a central database for any and all Support steps, rules, exceptions and possibilities for a better and agile response to the Clients we support. As we work with a variety of possible issues over the supported App we work with, we use it to update other on any live issue, create documentation to be followed and to interact in almost real time with any possible issues. Also we tend to comment on those updates to help improve the documentation created/provided by the responsible team.
Pros
- Possibility to detail and separate in different ways the documentation
- Real time update if needed
- Great support for the tool when needed
- High customization
- Easy use and training
Cons
- Better integration with other APIs, like Khoros and others
Return on Investment
- Faster response time
- Good platform to update and maintain documentation
- Fast and reliable source
Usability
Guru Easiest Tool.
Use Cases and Deployment Scope
The business problem that the product addresses is that when we are looking for processes, we need to know when we are assisting our customer. All our knowledge base will be located at Guru. All internal processes will be found on this tool. This is our primary tool for identifying any process.
Pros
- Knowledge base.
- Process tool.
- Quality assurance Guide.
- Tracker and Forms base.
Cons
- No improvement , everything is good.
Return on Investment
- it makes our job easier.
- No hassles.
Usability
Guru is amazing
Use Cases and Deployment Scope
I used Guru with a previous client to assist their customers with their online orders. It was our central hub for capturing, organizing, and distributing knowledge, ensuring everyone has access to the information they need to do their jobs effectively. We used this program in addition to other programs to ensure we were able to communicate efficiently.
Pros
- Easy to use
- Works well as a collaborative tool
- Great as a knowledgebase
Cons
- More user tools at an affordable price
Return on Investment
- Great Investment
Usability
Alternatives Considered
Salesforce CMS
Other Software Used
Salesforce CMS, QuickBooks Online, Amazon Associates
Guru is the best data and information helper ever!
Use Cases and Deployment Scope
I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. Guru is friendly and easy to use and it is an awesome helper. I recommend using it for internal information and data.
Pros
- Give our agents updates regarding the new policy in the company
- Guru is a really fast platform
- Help us drive the company better
- You can have your own library
- You can add your favorite articles to a different folder
Cons
- To me Guru has been perfect. In my experience with Guru, I would not change anything.
Most Important Features
- Help us saving critical information
- Help us saving important data
- Is always fast and safe to work in
Return on Investment
- Guru is a very useful partner
- You can use Guru to safe any internal information
- Guru is awesome
Usability
Alternatives Considered
Okta Workflows (Azuqua), Slack, Playvox, Kustomer and Gearbox
Other Software Used
UJET, Playbook AI, Kustomer, Okta, Gearbox
