What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
Categories & Use Cases
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Screenshot of GoTo App - contact center general settings
Top Performing Features
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.9
Areas for Improvement
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Mobile app for iOS
App for iPhone and iPad
Category average: 7.8
Mobile app for Android
Android app
Category average: 7.8
