#1 most frequent
United States of America
90.3%213 installations of 236
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
Categories & Use Cases
Videos
Top Performing Features
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.4
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.9
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
Areas for Improvement
Mobile app for Android
Android app
Category average: 7.8
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.5
Who Buys & Uses Google Voice
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
1.7%4 installations of 236
#3 most frequent
India
1.3%3 installations of 236
Google Voice had a voice, but over time the volume wasn't loud enough.
Use Cases and Deployment Scope
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet products in the past, depending on the time you read this review each product has had its own iteration of naming conventions and integrations. This also helped reduce spam and unsolicited calls, as well as allowing us to do better call tracking and measurement than traditional phone or cellular solutions would provide.
Pros
- Worked well with iOS
- Provided reasonably good transcription
- Allowed for accurate caller identification
Cons
- There has not been much innovation since the initial release.
- It doesn't handle SMS well.
- It does not natively integrate with CRM without legacy complication
- It is not supported by Google as it once was
- Call Recording is non-existent
- Call-Tree or Virtual Auto-Attendant needs are not available
Return on Investment
- This has been a service that I could have up and running in minutes, and time has been an asset that a price cannot be put on.
- There are a number of businesses, services, and organizations that do not recognize Google Voice as a primary business phone number.
Alternatives Considered
Avaya Cloud Office, OpenPhone, RingCentral Contact Center and (EOL) Cisco CloudCenter
Other Software Used
Google Workspace Essentials, Dropbox Business, HelloSign
My Practice Relies on Google Voice as It’s Only Advertised Number
Pros
- My Google Voice calls come directly to my mobile phone and my computer.
- Text messages can be sent to my Google Voice number and are forwarded to me as email messages.
- Google Voice allows for direct client contact without a receptionist or assistant taking calls and relating messages.
- Voicemail helps make sure I get my client's messages promptly when I’m not available.
- Transcripts of voicemail messages are emailed to me allowing me to have a record of the message without keeping all of the recorded voicemail messages.
Cons
- Voicemail transcripts are very helpful but the transcription is sometimes not as accurate as I’d like.
- Some voicemail messages are unable to be transcribed.
- Voicemail transcripts have my first name misspelled. It should be able to take the correct spelling from my account.
Return on Investment
- My use of Google Voice doesn’t have any cost associated with it. For all intents and purposes, it has no negative impact on my overhead.
- There are available features which I haven’t explored or needed but it’s good to know there’s more functionality as my business needs change.
- It’s very stable. I have never had an outage of which I was aware.
Google Voice at a glance
Use Cases and Deployment Scope
Google voice or Google voice assistant is mostly use to search in google for the important things for our project work.
By only writing and typing most of the time it did not work.
So voice assistant in the business helps to save a significant amount of time for communication.
That saving time is also use for other productive works.
By only writing and typing most of the time it did not work.
So voice assistant in the business helps to save a significant amount of time for communication.
That saving time is also use for other productive works.
Pros
- Assistance with voice technology
- Voice assistance
- Artificial intelligence technology with voice
- Verbal communication
Cons
- Delaying a split of a second of time to deliver messages.
- Voice vibartion problem
- Easy to understand assistant
Return on Investment
- Good for Fluent english speaker
- As a way of verbal communication.
- Be on the path in the overall communicative world.
- Ulto the mark to have a small businesses.
Usability
Google Voice, The only VOIP you need
Pros
- Easy user interface
- Integrated very well across my Google products such as Gmail
- Exceptional call forwarding
Cons
- I would love to see Google Voice become an independent service provider. It only works well if there is a phone number attached from the major telecom companies. Since it is VOIP it should work with simple internet not reliant on mobile USA carriers.
- Google Voice should be able to receive voice calls directly from the app as it once did using Hangouts. Now calls must get forwarded if I am traveling out of the country.
Return on Investment
- The fact that Google Voice is integrated across all my devices is superb. I can easily access its services from multiple platforms. Its integration of calendar status is a great feature that routes calls when out of office or past working hours sending to voicemail or call forwarding. This impacts overall business objectives since most of employees are in meetings or away from desk and can easily pick things back up with ease.
- The fact that you can call from other UC applications is great. The transcribe function is spot on and if you are away from your desk you can receive transcribed voice messages from your email. This helps you stay on beat with important missed calls.
Alternatives Considered
Skype for Business (formerly Lync) and now part of Microsoft Teams
Other Software Used
Skype for Business (formerly Lync), now part of Microsoft Teams, WhatsApp Business, Discord
Google Voice is the BEST!!!!!
Pros
- The app is amazing.
- Texting is also very easy through the app.
- It is basically having a second phone number and the voicemail connects to your regular phone number's voicemail.
Cons
- I think Google Voice needs to make it easier to purchase international calls.
- I think it would be great if the text messages would link to your phone messages. Not just on the app.
Return on Investment
- Some employees are very sensitive when it comes to giving out any personal information to a client. This phone number eliminates that.
Other Software Used
Claritysoft, Microsoft 365 (formerly Office 365)
