Call recording
Automatic recording of inbound and outbound calls
Cat avg: 8.4
Top Performing Features
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Cat avg: 8.9
Message alerts
Receive SMS and email message notifications for voice and fax messages
Cat avg: 8.6
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Cat avg: 7.9
Worst Performing Features
User templates
Create and apply batch configurations to multiple users at once
Cat avg: 7.5
Directory of employee names
Voice directory of all employees for self-service dialing
Cat avg: 8.3
Call reports
Historical call analysis and trending metrics
Cat avg: 8.1
Google Voice Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
4.4-45%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.9
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.5
Call reports
Historical call analysis and trending metrics
Category average: 8.1
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Call Management
Customized phone system settings
8.1-1%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.3
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.4
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
VoIP system collaboration
Team collaboration via cloud phone system
7.2-11%
Video conferencing
Built-in video conferencing capabilities
Category average: 7.4
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Category average: 8
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.9
Mobile apps
Apps are compatible with mobile devices.
5-36%
Mobile app for iOS
App for iPhone and iPad
Category average: 7.8
Mobile app for Android
Android app
Category average: 7.8