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Google Pay

Score5.9 out of 10

83 Reviews and Ratings

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What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

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Reviews

What users are saying about Google Pay.
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Google Play Fails to Cancel and Trace Down My memebrship Payment

Verified User
Professional in Finance and Accounting (501-1000 employees employees)

Use Cases and Deployment Scope

I am not able to cancel Prime Membership from Google Play. While Amazon transaction history shows that Google Play has charged me Prime membership since Sept 2023 which I did not authorize. I try to cancel it from Amazon App but it showed that I have no subscription with Google Play even though the transaction history shows the charges. My credit card statement also supported that Google Play has been charging me the fees during the same period. Amazon did not do anything to help but keep saying that I should contact Google Play. For over 1 week, they kept saying that I did not provide the correct account info so they are not able to resolve the issues. My account info matches what is on Amazon. So Google Play Help center told me that they will not provide further help unless I provide them with correct account info and ask for my cooperation(?). I don't think the problem reside in me and Google is not able to trace the payment. The fact is I am still being charged for the membership and I cannot stop the subscription. Google, you have been charging customer every month but you cannot trace down the money you are taking from the customer? I ended up contacting my credit card company and suspended all future payments. To do this I need to cancel the credit card and reissue a new one. I will stay away from Amazon and Google Play, both are pointing fingers at each other.

Cons

  • System fault
  • They cannot solve the issue but keep telling customers of providing incorrect info. Lack of knowledge.
  • The whole company need to work as a team. You cannot solve the issue , then should work with the team that can trace the payment. I have been charged by your company, this is the fact. But you cannotjust tell customer you do not find the transaction and that is it.

Return on Investment

  • I will pull out all the payment associated with Google Pay and try to stop using any Google product.

Usability

Alternatives Considered

Samsung SSD

Other Software Used

Google Pay

Google Pays Off

Incentivized
Courtney BirnbaumView profile
Publications & Marketing Specialist in Marketing at Learfield IMG College (501-1000 employees employees)

Pros

  • Saves purchasing information at the tip of your customer's fingers.
  • Makes check out on a variety of web stores more streamlined.
  • Remembers information across multiple devices.

Cons

  • Updating credit card information is not as seamless.
  • Lacks a clear way to encourage new customers to use Google Pay (at least, with our current setup).
  • Sometimes requires multiple security checks to fill out the full payment information on a website.

Most Important Features

  • Simple payment options to encourage customers to purchase.
  • Loyalty rewards can be implemented into their app without making it necessary for customers to download another app to connect with you.
  • Faster checkout.

Return on Investment

  • During the pandemic we had to temporarily close our webstore, during which time we redesigned the setup to include a new look and new payment options. Google Pay makes it easier for customers to check out quickly and complete their purchases on our new store.
  • We have not been able to make use of Google Pay for in-person transactions at sporting events; I am unsure how this would improve the process of selling publications at NCAA and other collegiate events

Alternatives Considered

Amazon Pay, PayPal Payments and Shopify

Easy online payments and excellent record keeping

Incentivized
Sara Yaseen
Special Assistant & Operations Associate in Human Resources at The Hub Project (51-200 employees employees)

Pros

  • Makes easy and quick online payments to third-party vendors
  • Keeps a detailed track record of invoices to the customer/client
  • Archives each transaction so you're never looking for lost receipts

Cons

  • The mobile app could be more user friendly
  • Google Pay (formerly known as Google Wallet) should alert its users of changes to its platform
  • Better notifications and explanation of terms of service
  • Better cybersecurity for online payments and transactions

Most Important Features

  • Building relationships
  • Contracts and payments
  • Cybersecurity

Return on Investment

  • Google Pay (formerly known as Google Wallet) organizes spending and makes recommendations--all around grouped conversations
  • Improves risk mitigation and ensures safety and account health of our vendors
  • Increased efficiency and pushes payments through at a faster rate
  • Provides work-life balance when fiscal deadlines slowly approach

Alternatives Considered

PayPal Payments

Other Software Used

Replicon Time & Attendance, Concur Travel and Expense, EveryAction

Speedy payment preference

Incentivized
Arush SoelView profile
DevOps Engineer in Information Technology at Bebo Technologies Pvt Ltd (501-1000 employees employees)

Pros

  • Transfer huge amounts of money within seconds.
  • Nowadays, it has introduced an international payment from us to India(alternative to Paypal).
  • Earning rewards for each successful transaction.
  • Multiple transfer options available (phone no, account no, etc.).

Cons

  • Most of the time, a huge amount transactions are stuck and money takes a longer amount of time to refund.
  • Not supported for most of the stock trading apps.
  • Transactions failure every time in Binance(crypto trading app).

Most Important Features

  • Secure authentication(using a pin or face identification).
  • Switching accounts and setting it primarily according to your requirements.
  • QR code payment option for instant payment.

Return on Investment

  • Easy to use.
  • Acceptable level of security.
  • No negative impact so far.

Alternatives Considered

Amazon Pay

Other Software Used

PayPal Payments, Amazon Pay, Paytm

Google Pay--one-stop app for all your bill payments

Incentivized
Shivani PandeyView profile
Project Engineer in Information Technology at Wipro Limited (10,001+ employees employees)

Pros

  • You can send money to anyone, anywhere, anytime
  • Multi-vendor support
  • Fast and instant money transfers
  • Secure
  • Trusted and reliable
  • Regular application updates

Cons

  • Sometimes the Android application hangs and transaction fails. But is very rare and also dependent on the availability of the bank server

Most Important Features

  • Cashback scratch cards for each payment made
  • Bank transfer option
  • Option to scan QR code and make quick payments

Return on Investment

  • It is free to download and use for individual users
  • Have saved me from the hassle of standing in long queues to make payments

Other Software Used

Cisco Webex Meetings, Microsoft Access