Google Pay Professional, Scientific, and Technical Services Reviews & Insights

Score5.8 out of 10

83 Reviews and Ratings

Community insights

TrustRadius Insights for Google Pay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Convenience of Contactless Payment: Users have praised the app for offering a contactless payment method, enhancing convenience and security during transactions. Compatibility with Various Devices: Reviewers appreciate the app's compatibility with both new and old smartphone devices, making it accessible to a wider range of users. Efficient Cash-Out Process: Users have reported an easy and efficient cash-out process on the app, indicating a smooth experience without encountering difficulties. Intuitive Interface and Quick Transactions: Customers value the simple interface that facilitates hassle-free usage and fast transaction times. Secure Payment Process and Rewards: Users highlight the secure payment process, rewards for transactions, quick fund processing with Google Assistant integration, record-keeping capabilities, and convenient services like mobile recharges and bill payments.

Google Pay Reviews

8 Reviews

Professional, Scientific, and Technical ServicesLaw Practice1Information Technology & Services4Marketing & Advertising2Translation & Localization1

A very good app for contactless payments

Rating: 10 out of 10

Incentivized

February 17, 2023

Use Cases and Deployment Scope

I utilized the Google Pay app to make contactless payments within physical shops and businesses for a while. The registration and the credit cards addition processes were very simple, and I could also utilize the app for my bus and train tickets. But from my experience both in Italy and France, only two or three shops accepted payment via Google Pay.

Pros

It provides a contactless method of payment
It is an app compatible with both new and old smartphone devices
It allows you to add credit cards and tickets easily

Cons

To me, it is a good app; my only complaint is that its usage is not very widespread

Likelihood to Recommend

In my opinion, Google Pay is best suited for purchases within physical businesses and shops, especially when you are in urgent need of office equipment and supplies for your job. More specifically, ink cartridges and flash drives. I see no scenario where the usage of the Google Pay app is not appropriate.

Verified User

Professional (Translation & Localization company, 1-10 employees)

Vetted Review

1 year of experience

A very flexible and reliable payment method

Rating: 8 out of 10

Incentivized

May 29, 2021

Use Cases and Deployment Scope

The payment solution is being used by the engineering team, which is responsible for making 3rd-party integrations.
The team builds B2B and B2C shops and payment systems are required.

Pros

Seamless
Can be used for all kind of businesses
Fast
Contactless

Cons

Not all banks support it and needs to be used via a paypal workaround
You depend on the app where Google Pay is installed
It is restricted to Android phones

Likelihood to Recommend

It is ideal for any kind of B2C shop, where customers want to see as many different payment options as possible.
Especially shops targeting younger generations.
It also makes sense for in-app shops since it makes the purchase experience fast.
From my point of view, it is less adequate for a shop that needs to work in different countries with different banks, because it becomes a bit messy to maintain.

Verified User

Project Manager in Engineering (Marketing & Advertising company, 1001-5000 employees)

Vetted Review

1 year of experience

Awesome product by a trusted brand

Rating: 8 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

Google Pay lets us accept Google payments on our website. This is something we have set up along with additional payment processors so that we can accept money from anywhere. It has helped us open our products to a wide variety of people and make paying easier.

Pros

Very easy to integrate.
Payment seems to be pretty easy from the user side which is helpful.
A secure platform and trusted by users.

Cons

Not sure how much of a user base there is.
The majority of our payment transactions are not through this platform.
Could make it easier for iOS devices.

Likelihood to Recommend

I would recommend adding to your website because there are a lot of people that use it, but you still probably need a main payment processor.

Verified User

Contributor in Sales (Marketing & Advertising company, 11-50 employees)

Vetted Review

2 years of experience

Google Pay--one-stop app for all your bill payments

Rating: 10 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

I am personally using Google Pay (formerly Google Wallet) as a daily driver to make all the payments for household activities like electricity, water, broadband, and landline bills. It has covered almost all the popular private and government vendors in my area. One can directly make the payments using bank account as well as UPI.

Pros

You can send money to anyone, anywhere, anytime
Multi-vendor support
Fast and instant money transfers
Secure
Trusted and reliable
Regular application updates

Cons

Sometimes the Android application hangs and transaction fails. But is very rare and also dependent on the availability of the bank server

Likelihood to Recommend

Google Pay (formerly Google Wallet) is best suited if you like to make all your payments digitally. It is fast and reliable with regular updates and support from Google.

Shivani Pandey

Project Engineer in Information Technology at Wipro Limited (Information Technology & Services, 10,001+ employees)

Vetted Review

3 years of experience

View profile

Google Pay—Ease of Reimbursement at Employees’ Fingertips

Rating: 7 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

My organization’s employees use Google Pay to make intra-employee payments for reimbursement under certain circumstances (ie, group lunches, coffees, happy hours, etc). This is done for ease of ordering where one employee can put down a credit card and others can reimburse the pay or simply via Google Pay. Also, there are occasions when one employee foots the bill for something special like a baby shower cake/presents, and others again reimburse via Google Pay. This is again done for purposes of streamlining payments—one employee can front the costs, and will be electronically reimbursed by others.

Pros

Ease of reimbursing/making payments between employees
Ensuring that one person can make a payment up front, rather than delaying things by physically collecting payments
Ensuring people can be paid from anywhere when they are not all in the office

Cons

It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there

Likelihood to Recommend

The most fitting scenarios for use of Google Pay generally include times in which people go out to eat or grab coffee or drinks. Other times are for planned parties where one person needs to put down a credit card to pay vendors, buy products/food/etc, and needs to be reimbursed by others who may not have cash/are not in the same office space as the payor/and other similar circumstances.

Verified User

Professional in Legal (Law Practice company, 201-500 employees)

Vetted Review

1 year of experience

Easy to use for quick payments

Rating: 10 out of 10

Incentivized

May 21, 2021

Use Cases and Deployment Scope

Today I used Google Pay for quick and easy payments. I have a card on file and I do not have to worry about carrying any additional credit cards around or a wallet sometimes. It also makes expenses very easy as it keeps a full list of all purchases. That can easily be pushed over to the expense app.

Pros

Careless payments
Quick transactions
Digital wallet

Cons

Integration with expense apps
Shared cards via company
Email notifications of payments

Likelihood to Recommend

It is a great way to put a company credit card into employees hands without needing the physical card present. It's sometimes a burden to wait for the company card for payments. The scenario where it can be not as a great is when digital payments or Google Pay may not be accepted and you have to go back to using your regular card.

Jon Walka

Senior Sales Account Executive in Sales at Wodify (Information Technology & Services, 11-50 employees)

Vetted Review

1 year of experience

View profile

Very good app for payments and sending money, but not perfect!

Rating: 8 out of 10

Incentivized

May 17, 2021

Use Cases and Deployment Scope

Google pay is very good app for online payments. It can be used to recharge your mobiles, pay bills, donate to specific accounts, send money to bank directly to other bank account using their mobile number, if they have a UPI ID, or else using their account number. It has been used across the whole organization to manage payments. I've faced many situations by failing the payment because of the bank server issue. But the same bank server work on other payment app at that same time without any issue. Google Pay will not notify us if the bank server is busy before getting into the payment process. This will cause to debit the money from the sending account and not credit to receiving account. Then the app will notify us with message that the money will be return within 5-7 or something business days. It's sure that we'll get the money back if the payment process failed. But what we will do if we don't have another money to do the payment and the money we had stuck in this process!!!

Pros

They provide good rewards like cash back offers and gift vouchers.
Easy to pay by scanning the QR code.
Help us to find best recharges for our mobile.
Easy to pay electricity bill.
Will notify us if our validity expires on recharges.
Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
We can check balance by enter the UPI Pin.

Cons

Debiting the money on payment and failing to credit to the reciever.
Held our money for 5 - 7 business days. If payment failed and debited from our account.
Should notify and block the user to make payment, if bank server is busy before the payment.
Provide double tick like Whatsapp if the receiver [can] see our message in chat.

Likelihood to Recommend

It is very useful for the small business purpose who don't have a POS machine to swipe the card.
Best for doing mobile recharges, and paying Electricity bills.
Not suitable for EMI transactions, if the payment fails then we've to find another way to pay the amount within the time limit.
Try not to use if you had a bad network, this will cause money to lose at that time even if you get it back.

Verified User

Engineer in Research & Development (Information Technology & Services company, 201-500 employees)

Vetted Review

4 years of experience

Google Pay is quickest way to transfer money.

Rating: 8 out of 10

Incentivized

May 12, 2021

Use Cases and Deployment Scope

Every single person is using Google Pay for payments to anyone through UPI id to bank accounts, UPI id, and wallets, etc. Google Pay is a very simple and secure app to use for payments. It quickly transfers money to others even within seconds.

Pros

Very secure application as it require multi tier authentication
Keep the records of sent amount when started
Easy to use for payments and wallet transaction

Cons

Transactions failure are very high recently
Rewards coupons are irrelevant
Stuck transaction takes more time
Help support is not so good.

Likelihood to Recommend

If we put our attention to basic need to transfer amount to anyone then this is very best app. Every application have some cons so does Google Pay. It keeps records of every transaction so don't need to write down anywhere else. Also gives coupons and cashback as rewards for every transaction.

Ajay S Insan

Web Developer in Information Technology at Ultimate Devs (Information Technology & Services, 1-10 employees)

Vetted Review

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Very good app for payments and sending money, but not perfect!

Rating: 8 out of 10

Incentivized

May 17, 2021

Use Cases and Deployment Scope

Pros

They provide good rewards like cash back offers and gift vouchers.
Easy to pay by scanning the QR code.
Help us to find best recharges for our mobile.
Easy to pay electricity bill.
Will notify us if our validity expires on recharges.
Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
We can check balance by enter the UPI Pin.

Cons

Debiting the money on payment and failing to credit to the reciever.
Held our money for 5 - 7 business days. If payment failed and debited from our account.
Should notify and block the user to make payment, if bank server is busy before the payment.
Provide double tick like Whatsapp if the receiver [can] see our message in chat.

Likelihood to Recommend

It is very useful for the small business purpose who don't have a POS machine to swipe the card.
Best for doing mobile recharges, and paying Electricity bills.
Not suitable for EMI transactions, if the payment fails then we've to find another way to pay the amount within the time limit.
Try not to use if you had a bad network, this will cause money to lose at that time even if you get it back.

Verified User

Engineer in Research & Development (Information Technology & Services company, 201-500 employees)

Vetted Review

4 years of experience