Google Pay Reviews and Ratings

Rating: 5.9 out of 10

Score

5.9 out of 10

Community insights

TrustRadius Insights for Google Pay are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Convenience of Contactless Payment: Users have praised the app for offering a contactless payment method, enhancing convenience and security during transactions. Compatibility with Various Devices: Reviewers appreciate the app's compatibility with both new and old smartphone devices, making it accessible to a wider range of users. Efficient Cash-Out Process: Users have reported an easy and efficient cash-out process on the app, indicating a smooth experience without encountering difficulties. Intuitive Interface and Quick Transactions: Customers value the simple interface that facilitates hassle-free usage and fast transaction times. Secure Payment Process and Rewards: Users highlight the secure payment process, rewards for transactions, quick fund processing with Google Assistant integration, record-keeping capabilities, and convenient services like mobile recharges and bill payments.

Reviews

22 Reviews

Google Play Fails to Cancel and Trace Down My memebrship Payment

Rating: 2 out of 10

Incentivized

December 17, 2024

Use Cases and Deployment Scope

I am not able to cancel Prime Membership from Google Play. While Amazon transaction history shows that Google Play has charged me Prime membership since Sept 2023 which I did not authorize. I try to cancel it from Amazon App but it showed that I have no subscription with Google Play even though the transaction history shows the charges. My credit card statement also supported that Google Play has been charging me the fees during the same period. Amazon did not do anything to help but keep saying that I should contact Google Play. For over 1 week, they kept saying that I did not provide the correct account info so they are not able to resolve the issues. My account info matches what is on Amazon. So Google Play Help center told me that they will not provide further help unless I provide them with correct account info and ask for my cooperation(?). I don't think the problem reside in me and Google is not able to trace the payment. The fact is I am still being charged for the membership and I cannot stop the subscription. Google, you have been charging customer every month but you cannot trace down the money you are taking from the customer? I ended up contacting my credit card company and suspended all future payments. To do this I need to cancel the credit card and reissue a new one. I will stay away from Amazon and Google Play, both are pointing fingers at each other.

Cons

System fault
They cannot solve the issue but keep telling customers of providing incorrect info. Lack of knowledge.
The whole company need to work as a team. You cannot solve the issue , then should work with the team that can trace the payment. I have been charged by your company, this is the fact. But you cannotjust tell customer you do not find the transaction and that is it.

Likelihood to Recommend

This system is insecure. Charging customers without being about to trace back. Customer cannot cancel payment.

Verified User

Professional in Finance and Accounting (501-1000 employees)

Vetted Review

1 year of experience

Originally good, too much bloatware now.

Rating: 5 out of 10

Incentivized

April 27, 2022

Use Cases and Deployment Scope

We use Google Pay within our organization at our point of sale systems. We use the software for 2 POS systems in a retail environment. Having the Google Pay payment option provides a faster and more secure handsfree payment alternative for our customers to use rather than a traditional credit or debit card transaction.

Pros

Availability
Time of transaction
Secure

Cons

User interface
Simplicity
Remove shopping feature

Likelihood to Recommend

Google Pay is well suited for a physical retail environment, online shopping websites, and locations with security issues such as gas pumps and convenience stores where card skimmers are most common. Google Pay is less appropriate as a online shopping tool which seems to be the way Google is developing the app. Keep the features simple instead of trying to integrate a whole suite of products such Google shopping.

Verified User

Employee in Customer Service (1-10 employees)

Vetted Review

4 years of experience

No buyer protection

Rating: 1 out of 10

Incentivized

September 30, 2021

Use Cases and Deployment Scope

Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and offers no payment protection at all. It is a little better than handing over cash for a purchase. If you run into problems you are immediately fobbed off to your bank or credit card provider. This is not made clear enough. I think the limitations of Google Pay need to be made clearer so people can make informed decisions about the risks of using GooglePay.

Pros

Convenient
Browsing integration

Cons

Payment Protection
Fraud checks
Reporting
Upfront risks and service limitations

Likelihood to Recommend

Fine for face-to-face transactions and purchases not likely to be returned or queried such as groceries, petrol, etc. Definitely not for larger purchases or ones requiring buyer protection.

Verified User

Team Lead in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Pay and collect with Google Pay

Rating: 9 out of 10

Incentivized

June 22, 2021

Use Cases and Deployment Scope

Google Pay is a great tool that we have used for payments. It allows us to collect payment on our website and this is what we have looked for. It opens us up to a lot more users who use this Google product.

Pros

The interface is simple and makes sense and the strengths are that it is not a hassle to use.
It opens us up to more users that use this product all the time.
Cashing out is easy and I have not experienced any difficulties.

Cons

I have seen people complain about the software from the user perspective, and there may be some issues there, but as a payment platform for accepting payments, I cannot think of any difficulties other than to improve on the user end so that it could garner more additional users.

Likelihood to Recommend

It is well suited for pretty much any ecommerce site as a lot of people use it so you can capture some additional people and make it easier for them to be able to pay.

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

2 years of experience

Google Pays Off

Rating: 9 out of 10

Incentivized

June 21, 2021

Use Cases and Deployment Scope

Google Pay shines in how simple it is to use to complete purchases. Because it saves a customer's information for ready access when they're checking out, customers should be more likely to stick around to complete their purchases. Using Google Pay with our publications store allows customers to check out more smoothly and, I believe, to have fewer abandoned carts.

Pros

Saves purchasing information at the tip of your customer's fingers.
Makes check out on a variety of web stores more streamlined.
Remembers information across multiple devices.

Cons

Updating credit card information is not as seamless.
Lacks a clear way to encourage new customers to use Google Pay (at least, with our current setup).
Sometimes requires multiple security checks to fill out the full payment information on a website.

Likelihood to Recommend

I have only scratched the surface of Google Pay's capabilities because we do not have a physical store. I believe the benefits would increase for locations where smartphone payment is already underway in physical stores that also do online sales. If your business deals with very little foot traffic or does not offer a variety of payment choices, do more research before adding Google Pay as an option — Google Pay is an eager competitor to Apple Pay, and therefore offers businesses opportunities to run promotions and other incentives to adopt Google Pay currently, so it still may be worthwhile to smaller businesses. Google Pay is about to implement a banking option, which will likely add to the number of users and therefore excited customers with Google Pay to spend with you. The web implementation seems simple and should be a good addition to websites where multiple payment types are available.

Courtney Birnbaum

Publications & Marketing Specialist in Marketing at Learfield IMG College (501-1000 employees)

Vetted Review

2 years of experience

View profile

secure and reliable payments

Rating: 9 out of 10

Incentivized

June 7, 2021

Use Cases and Deployment Scope

Google Pay is being used to accept payments across our website. It makes payments and accepting payments quick and easy. It helps us to keep track of payments that have been made too, by keeping records of the transactions.

Pros

Great record keeping.
Exposure to more people since a lot of people use Google Pay.
The payments are both reliable and secure for both the user and whoever is accepting the payment.

Cons

I have used and times transactions have timed out.
Notifications for payment could be provided.
Not ever user has an account.

Likelihood to Recommend

Google Pay is well suited for just about any website as an extra payment processor for you to accept payments. Many people use Google Pay so adding this functionality can assist you greatly in being able to accept more payments.

Verified User

Account Manager in Corporate (11-50 employees)

Vetted Review

2 years of experience

Easy online payments and excellent record keeping

Rating: 9 out of 10

Incentivized

June 1, 2021

Use Cases and Deployment Scope

Keeping track of contracts and budgets is not easy for anyone, especially for any nonprofit organization. Google Pay (formerly known as Google Wallet) really helps to streamline online payments for your financial operations department. It's easy enough to use the platform that team members can be cross-trained on the system fairly quickly.

Pros

Makes easy and quick online payments to third-party vendors
Keeps a detailed track record of invoices to the customer/client
Archives each transaction so you're never looking for lost receipts

Cons

The mobile app could be more user friendly
Google Pay (formerly known as Google Wallet) should alert its users of changes to its platform
Better notifications and explanation of terms of service
Better cybersecurity for online payments and transactions

Likelihood to Recommend

If you have a list of vendors or businesses that you interact with more frequently than others, then Google Pay (formerly known as Google Wallet) is right for your organization. Ops teams or delegates can pay, initiate, and archive invoices in a streamlined, friendly manner. Gone are the days where you have to scroll through a long list of transactions or virtual credit cards to find that one receipt that you're looking for!

Sara Yaseen

Special Assistant & Operations Associate in Human Resources at The Hub Project (51-200 employees)

Vetted Review

1 year of experience

A very flexible and reliable payment method

Rating: 8 out of 10

Incentivized

May 29, 2021

Use Cases and Deployment Scope

The payment solution is being used by the engineering team, which is responsible for making 3rd-party integrations.

The team builds B2B and B2C shops and payment systems are required.

Pros

Seamless
Can be used for all kind of businesses
Fast
Contactless

Cons

Not all banks support it and needs to be used via a paypal workaround
You depend on the app where Google Pay is installed
It is restricted to Android phones

Likelihood to Recommend

It is ideal for any kind of B2C shop, where customers want to see as many different payment options as possible.

Especially shops targeting younger generations.

It also makes sense for in-app shops since it makes the purchase experience fast.

From my point of view, it is less adequate for a shop that needs to work in different countries with different banks, because it becomes a bit messy to maintain.

Verified User

Project Manager in Engineering (1001-5000 employees)

Vetted Review

1 year of experience

Speedy payment preference

Rating: 8 out of 10

Incentivized

May 26, 2021

Use Cases and Deployment Scope

We use it for managing our money transfers and also this payment gateway has been configured in our internal and external company web applications. Our organization uses it as a reimbursement system to manage and transfer funds for the users configured in our active directory. In our logistics application, this gateway is the primary means for funds management.

Pros

Transfer huge amounts of money within seconds.
Nowadays, it has introduced an international payment from us to India(alternative to Paypal).
Earning rewards for each successful transaction.
Multiple transfer options available (phone no, account no, etc.).

Cons

Most of the time, a huge amount transactions are stuck and money takes a longer amount of time to refund.
Not supported for most of the stock trading apps.
Transactions failure every time in Binance(crypto trading app).

Likelihood to Recommend

It is the best option for instant payment to a friend or a colleague and also a good payment gateway to add to your shopping or logistics website. It is less appropriate when dealing with huge amounts of funds or payments overseas or to an offshore account. Good to use as a virtual payment method.

Arush Soel

DevOps Engineer in Information Technology at Bebo Technologies Pvt Ltd (501-1000 employees)

Vetted Review

3 years of experience

Verified on LinkedIn

Payments made easy and simple

Rating: 10 out of 10

Incentivized

May 24, 2021

Use Cases and Deployment Scope

This is used personally by me as well as other members of my organization to maintain all the credits and debits. The user interface is quite intuitive. In India, this application works with UPI as well. You can add multiple bank accounts to make payments. You can also check your bank balance regularly. We also use it in our management to send small to middle-range payments to employees.

Pros

Faster response during transactions.
The NFC feature for Android devices.
Available for both platforms i.e. iOS and Android.

Cons

Transaction failure
Needs internet access to work
Authentications are not secure
No emails for transactions. Just notifications.

Likelihood to Recommend

This well suited for almost all the payments that you make. Users can save time and instead of using internet banking of their respective banks, users can just use google pay to transfer and accept money. You can just scan the QR code to make payments. There is everything like mobile recharge, credit card bill payments, etc.

Verified User

Analyst in Quality Assurance (501-1000 employees)

Vetted Review

3 years of experience

Loading Reviews List....

Home
,
Payment Gateway
,
Google Pay
,
Reviews and Ratings

Google Play Fails to Cancel and Trace Down My memebrship Payment

Rating: 2 out of 10

Incentivized

December 17, 2024

Use Cases and Deployment Scope

Cons

System fault
They cannot solve the issue but keep telling customers of providing incorrect info. Lack of knowledge.
The whole company need to work as a team. You cannot solve the issue , then should work with the team that can trace the payment. I have been charged by your company, this is the fact. But you cannotjust tell customer you do not find the transaction and that is it.

Likelihood to Recommend

This system is insecure. Charging customers without being about to trace back. Customer cannot cancel payment.

Verified User

Professional in Finance and Accounting (501-1000 employees)

Vetted Review

1 year of experience