TrustRadius Insights for EZ Texting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficient Contact Organization: Users have appreciated the feature of creating unlimited groups to efficiently organize contacts, allowing for seamless management and segmentation. This functionality streamlines communication by enabling users to tailor messages based on specific group characteristics or interests.
Time-saving Templates: The ability to create templates for future use has been well-received by users as it saves time and effort in crafting repetitive messages or campaigns. By having pre-designed templates readily available, users can quickly send out consistent and professional-looking communications without starting from scratch each time.
Effective Message Tracking: Users value the creation of trackable links, enabling them to monitor message effectiveness and make data-driven decisions for optimization. With this feature, users can analyze metrics such as open rates and click-through rates to refine their messaging strategies and improve engagement with recipients.
Our recruiting department uses EZ Texting for mass text blitzes to prospects, to inform them of job opportunities within our company.
Pros
Effective in sending mass texts
Easy to upload lists for mass texts
Good interface, easy to creat mass texts
Cons
It is difficult to find prior text strings
The app lacks UI. Difficult to initiate new messages, lots of things
I often click on Inbox but it doesn't pop up. I have to click other menu items, then click on Inbox for it so show up
It is difficult to find individuals. In the Contacts page, in All Contacts, I almost never get results when I type first, space, last name. I can even have a contact listed on the search page, I'm looking right at it, but if I type their name, it shows no results. VERY frustrating
Likelihood to Recommend
EZ Texting is well suited for doing mass text campaigns, not good for initiating/conducting one on one text messages. It is not good for someone who is not resourceful in finding solutions without support. The UI is not good, the site is not insightful, and has quirks that make it frustrating unless you are patient and able to chase down solutions.
I started using EZ testing to boost engagement as an alternative to e-blasts. I was told by coaches at Tom Ferry that texts are shown to be much more effective than e-mails, and that was evident to me the first day I started using the app. I love that it notifies me on my cell phone as well, so I don't have to keep checking inside the app. This is a better way for me to notify my clients about any new listings- instead of waiting for clients to find them on Streeteasy, or Zillow, or to open my e-mails knowing that so many have SPAM settings and never see my emails. Thanks to EZ texting, I am able to get ahead of competitors and stay front and center with my clients. With the click of a button, I can text my entire database and be assured that the message didn't fall through the cracks. I will continue to use this product and will recommend it to other brokers and anyone else in the sales or service industry. Thank you.
Pros
organization
user friendly
good record keeping
Cons
I have no complaints
Likelihood to Recommend
For me, getting a new listing means that I am racing against a clock as well as other competitors to find a buyer. Sometimes 3 or 4 agents will be sending a listing to the same buyer. The ability to text multiple buyers at once means that I can get my listing in the hands of a buyer first - and EZ texting helps me stay in front of my buyers, and I never have to worry about losing credibility when other agents reach my buyer first.
We use it to communicate with our west division fleet drivers, for individual and group texts with the dispatch team. We send out weather alerts, general information and regularly communicate with the drivers. We load it on each of the dispatch's station which allows our team to repond quicker and easier than with a cell phone.
Pros
Group text
Ability for multiple users
User friendly
Cons
Ability to identify different users
Likelihood to Recommend
We are able to easily communicate with our entire fleet about pending weather alerts, upcoming meetings, pumps being down.
Here at KW Heritage we use EZ Texting to let Realtors in our company know of up coming training and social event.
Pros
Different categories for texting groups
Pictures in text
Support if something is not working which is rare.
Cons
Billing the price is kind of high
Likelihood to Recommend
EZ Texting is wonderful and so easy to use. A great tool to let my company know of all events in our Market Center. I love that you can add pictures to the text and make different categories to send messages to. I would recommend EZ Texting 100%!
I use EZTexting to reach field sales with timely information and links when they are on the road. The service helps me get information out quickly without cluttering email boxes.
Pros
Easy to use
Affordable
Efficient
Cons
longer text fields for names (names don't always fit)
Email notification of messages in inbox in case I don't sign in to check
Likelihood to Recommend
Well suited for internal communication where there isn't an app in place or you want to avoid using email. Great for sharing links to content that is best consumed on a phone.
We were looking for a replacement for having iPads on-site for customer acquisition forms. What we decided was that having users text a shortcode to access the forms via their mobile device was an easier, on-the-go solution, reducing technical debt, and preventing us from having to buy new hardware to maintain our workflow. We're a portfolio of brands and two of our brands used EZ Texting at many activations.
Pros
Easy to schedule campaigns.
Easy access to the raw data.
Scaleable pricing models.
Cons
Out-of-box integrations.
Message reply notifications.
Longer fields for descriptions.
Likelihood to Recommend
EZ Texting is great for starting your journey into using SMS and MMS for both campaigns and event activations. The same-day setup and do-it-yourself platform makes it easy to manage and handle your data. It may be less appropriate for setting up recurring campaigns such as order shipment notifications as the API isn't advertised as far as I'm aware and tokenization isn't in the platform.
EZ Texting is being used by both our sales departments and our customer service departments. It helps send reminders of upcoming recruitment meetings as well as follow up for the sales department. The customer service department uses it as reminders for upcoming important deadlines for customers.
Pros
Very easy to manage users/credits.
User friendly UI that staff are able to use without issues.
Cost effective.
Cons
Reporting could be a little be better and more detailed.
Having the text come from a long code number instead of short code.
Likelihood to Recommend
EZ Texting is great if you are using it to send out different types of reminders to potential or current customers. It allows us to manage list and easily remove those who do not wish to receive text messages without us worrying about someone else sending them one unless they opt in again in the future.
I would not use EZ Texting to try and complete a sale, more so the use to set up a conversation about it.
We used the EZ Texting system during the COVID-19 outbreak to keep our employees informed on our forever changing business hours. We did this to ensure, as an essential business to the health care industry, we could continue to serve our customers during this pandemic. The system played an essential part in ensuring we continued to have staff available and clearly informed when business was closed.
Pros
Address book
Sending lists
Larger test messages
Cons
The words sometimes get truncated.
Test messages sometimes miss spaces so it makes it look like it's been typed incorrectly when this is not the case.
It's expensive.
Likelihood to Recommend
EZ Texting is great and ensures you get a consistent message out to your staff. During these difficult pandemic times it becomes an essential tool for communicating with our staff after hours. The COVID-19 outbreak hurt businesses all over the country and being able to continue as an essential business ensuring staff was onsite at the right times proved extremely valuable.
I run an event with 300+ attendees. It includes many break-outs that include dozens of individual teams. I use it to inform the attendees to where they should move next. This is used just on my team, not the whole organization. It addresses the issue of communicating with a super spread-out group that is really engrossed in their work.
Pros
Super easy to set up and use. I played with it for about 30 minutes before I was up & running.
It makes it easy to create new groups. I have different attendees each time so I don't want to "clean" the list. I'd rather just create a new one each time.
Cons
It's a bit pricey.
Some of the language in the UI is not really clear. I had to figure out the terms.
Likelihood to Recommend
I have a clear agenda for my event so I am able to set the texts up in advance. In addition, I am able to go in and change the scheduled messages if the need arises. I can't think of any scenarios where this is not appropriate.
We use EZ Texting to communicate with over 1,000 members of our division in our union. Information can be passed on quickly to multiple work groups. We have used it to send messages at scheduled times for multiple work shifts. Members take the time to respond to the messages sent and we can then reply individually to help with questions. We have used EZ Texting to survey work groups, make announcements to specific work groups. We have used it alot more than expected.
Pros
Information sent out quickly to large number of recipients. No loss of information due to all get the same message.
Recipients are able to respond with questions. This allows for addressing individual concerns or questions.
Contacts are easily added. This has given people confidence in our Union. New members are getting information quickly.
Use from cell phone has made it very convenient.
Cons
Ability to search contacts with any info without have to go to advanced section.
Likelihood to Recommend
Changes in upcoming events are done easily with everyone getting the text quickly. Also with all getting the text at the the same time, it has help cut down on rumors and misinformation. It was great to see a large group in a room get the text and the subject of the text now became the discussion in the room.
