EZ Texting Reviews & Insights

Score8.8 out of 10

374 Reviews and Ratings

Community insights

TrustRadius Insights for EZ Texting are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Contact Organization: Users have appreciated the feature of creating unlimited groups to efficiently organize contacts, allowing for seamless management and segmentation. This functionality streamlines communication by enabling users to tailor messages based on specific group characteristics or interests.

Time-saving Templates: The ability to create templates for future use has been well-received by users as it saves time and effort in crafting repetitive messages or campaigns. By having pre-designed templates readily available, users can quickly send out consistent and professional-looking communications without starting from scratch each time.

Effective Message Tracking: Users value the creation of trackable links, enabling them to monitor message effectiveness and make data-driven decisions for optimization. With this feature, users can analyze metrics such as open rates and click-through rates to refine their messaging strategies and improve engagement with recipients.

Reviews

279 Reviews

A Highly Recommended for Businesses to Reconnect to CLients.

Rating: 10 out of 10

Incentivized

April 5, 2025

Use Cases and Deployment Scope

We have had tens of thousands of clients since 2012, and we've discovered that many would like to utilize our services again. Although over the years, we've found many of our clients have lost our website and/or contact method to do business with us again. We've thought of every possible method to check in with them and have not been able to figure out a practicable method without having to call them on the phone and bother them. With EZ texting, we've been able to send a simple text message to our clients, and in doing so, we've been delighted to discover that many of our clients were very happy to hear from us. With our first contact with clients, we increased our profits dramatically, as our old clients are now our current clients and know how to contact us in the future to work with us again. We sincerely appreciate the ease of contacting our previous clients, whom EZ Texting has provided our business with. It's allowed our customers to reconnect with us and allowed us to increase our profits by working with our valued clients once again. We highly recommend EZ Texting for anyone looking to reconnect with their clients.

Pros

Reaching clients.
Communicating by text message.
Offering special deals for existing clients.

Cons

Everything is great.

Likelihood to Recommend

EZ Texting is great for reaching current clients and offering them special promotions and deals. We have utilized it to reach our clients and are having great results by contacting them by message.

Verified User

Manager in Customer Service (1-10 employees)

Vetted Review

1 year of experience

EZ Texting for Employee Communications

Rating: 10 out of 10

Incentivized

April 2, 2025

Use Cases and Deployment Scope

We use EZ Texting at our business mainly to communicate with our employees about important work memos. We employ over 200 young adults and we find that they read and respond to text messages more frequently and fast than email. We communicate about employeee events, deadlines, updates, and schedule changes.

Pros

The platform is easy to navigate and very user friendly
The options for making groups helps us stay organized
The reports are prompt and helpful to confirm messages sent

Cons

It would be nice if it were a. It easier to work with templates
An automatic integration with Google forms to keep lists up to date

Likelihood to Recommend

We are using the platform most often to communicate with our own staff. We have infrequent communication so the pay as you go plan works great for us.

Verified User

Manager in Human Resources (201-500 employees)

Vetted Review

5 years of experience

It’s fairly easy to use once you get the hang of it

Rating: 8 out of 10

Incentivized

April 2, 2025

Use Cases and Deployment Scope

Communication with church congregation and its various small groups and ministries, especially time sensitive updates (weather, menus, service adjustments). We send 5-10 texts per week.

Pros

Ease of use
Clear cost structure
Keywords work well

Cons

List management
Integration with other services
Customer service

Likelihood to Recommend

Churches and non profits

George Ragsdale

Senior Pastor at FUMC Belmont (1-10 employees)

Vetted Review

5 years of experience

EZ Texting is a great tool for engaging both prospective and existing customers.

Rating: 10 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

We use EZ Texting to connect with leads and customers alike. Its standout advantage is that, unlike email, texting bypasses the spam folder issue. While some marketing emails land in primary inboxes and others get filtered into spam, texts sent via EZ Texting reach their recipients about 98% of the time, assuming the phone number isn’t a landline, disconnected, or invalid. By using text messages, we avoid the email spam barrier and successfully reach our audience, contributing to better communication with customers and prospects. We send regular messages via ez texting to our contacts, which allows us to see who is interested in hearing from our organization.

Pros

I appreciate the detailed delivery reports.
The support team’s quick responses are appreciated.
The automation feature is incredibly handy for instantly messaging leads right after they sign up.
The onboarding process is straightforward.
Genuine customer inquiries show up in the inbox, organizing important messages in one place.
You can avoid the email spam folder by using ez texting!
Opt-outs resolve themselves.

Cons

The credit pricing system can be confusing when comparing different plans.
The email and mobile app notifications can be streamlined. They alert you about both opt-outs and regular messages, like customer questions. Ideally, the notifications should only show regular messages, and the opt-outs should resolve themselves in the background.
We would appreciate a simple, easy way to compare pricing plans based on potential usage amounts. The credits can make it feel like you have to run a calculation and go through a multi-step formula to figure out what you will pay for the software each month.

Likelihood to Recommend

It is great to reach people who have given you their phone numbers. You can connect with leads and customers, strengthening rapport and staying in touch with them. They work well with Facebook ads through the Zapier connection, allowing you to follow up with prospects. However, if a business cannot access its leads' phone numbers, the tool will not be of much use. I know of a senior care company that was in business for years but relied strongly on email marketing. They did not ask for their leads' phone numbers and, therefore, did not find EZ Texting useful. That is expected from a company that does not ask prospects for their phone numbers.

Verified User

Professional in Marketing (1-10 employees)

Vetted Review

5 years of experience

Easy and Effective Communication, But Needs Better Segmentation

Rating: 7 out of 10

Incentivized

March 18, 2025

Use Cases and Deployment Scope

We use EZ Texting to build stronger, more personal connections with our customers, making communication direct and engaging. From promoting our free classes and products to sending exclusive weekly texts to members of one of our programs, it keeps our community informed, involved, and excited!

Pros

Easy Sign-Up form creation
Allows the creation of campaigns for all contacts, large groups, or targeted smaller groups
The ability to schedule texts ahead of time

Cons

More flexible contact segmentation. We’d love the ability to send messages to all contacts while easily excluding specific groups, ensuring that certain audiences don’t receive irrelevant messages. This added functionality would make our campaigns more precise and efficient.

Likelihood to Recommend

It's great for quickly interacting with our clients and audience, whether it’s sending reminders, promoting free classes, or keeping our community engaged with weekly updates. However, it’s less ideal for more complex audience segmentation, as we’d love more flexibility in excluding specific groups when sending messages to all contacts.

Verified User

Professional in Marketing (1-10 employees)

Vetted Review

1 year of experience

EZ Texting is a great tool to stay in contact with customers!!

Rating: 10 out of 10

Incentivized

March 17, 2025

Use Cases and Deployment Scope

We use EZ Texting to send messages to our restaurant clients such as coupons, specials and new menu item notifications. It helps us to bring in our clients more often. We are a small restaurant so we are slowly growing our list and trying to find new ways to use the text service.

Pros

The AI assistance in writing the texts is a great addition and helps to improve our messages to our customers.
The website is very easy to use and not difficult to navigate.

Cons

None - we enjoy the use of the website

Likelihood to Recommend

The AI assistance is a great help for our text creation

Rhapsody Canepa

Office Administrator in Customer Service at La Canasta Capitolio (11-50 employees)

Vetted Review

1 year of experience

The quality of EZ Texting is second to none when I need to send a complaint text blast to my clients.

Rating: 9 out of 10

Incentivized

March 11, 2025

Use Cases and Deployment Scope

I use EZ Texting to send a text blast to my clients for upcoming events.EZ Texting helps me reach a larger group of contacts with one text. I recommend sending a flyer instead of text to be more cost effective and to look professional. It also helps me stay compliant. It is easily customizable to my business,

Pros

Easy to use
Easily customized
Pricing strategies for sending text
Text are compliant
Great email follow up

Likelihood to Recommend

It’s suited for text.blast to my clients to include a flyer. Too much text content is pricy however. It could be used to announce events and upcoming special dates for enrollment or deadlines. Not for asking questions and getting answers. More for announcements than back and forth communication with recipients.

Verified User

Advisor in Professional Services (1-10 employees)

Vetted Review

2 years of experience

Very intuitive and cost-effective tool for texting

Rating: 8 out of 10

Incentivized

March 10, 2025

Use Cases and Deployment Scope

EZ Texting was the easiest and most cost-effective stand-alone texting software that we evaluated. It worked exactly as advertised. It was very easy to upload the list of contacts, very easy to draft texts and their AI wording suggestions were usually spot on. Sending, receiving and replying to text conversations worked exactly as one would expect them to.

Pros

List uploads
AI wording suggestions
Removing Do Not Contact responses

Cons

We never integrated EZ Texting with our CRM. Not sure whether it's their fault or ours.
Other companies out there are now more multi-channel, combining texting and voice.

Likelihood to Recommend

It's great for simple texting conversations. It's easy to get started and very intuitive and efficient to use. However, many CRM's now have texting as an internal tool, so many potential users may have texting tools already available to them thru their CRM. Also, there are a lot of start-ups combining AI texting with AI voice and/or chatbots, so they offer a more complete solution.

Mark Schmidt

COO in Corporate at Mr. Roofing, Inc. (11-50 employees)

Vetted Review

1 year of experience

View profile

EZ Texting; couldn't be named any better

Rating: 8 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

It's great to have a platform to be able to handle day-of-event messaging & for quick check-ins with people. Emails get lost or may not be in someone's 9-5 job; texting is the easiest/quickest way to get to people.

Pros

Importing Contact groups
Labeling Contact Groups
Providing link tracking

Cons

I don't understand why there is a character limit on contact group names.

Likelihood to Recommend

Great option for day of messaging and something that a team can utilize to see responses and all

Verified User

Director (11-50 employees)

Vetted Review

5 years of experience

A Customer Focus Solution

Rating: 10 out of 10

Incentivized

April 3, 2024

Use Cases and Deployment Scope

EZ Texting has allowed to effectively communicate with my customers. It's easy to send reminders, new offers, new updates. I started noticing that a large amount of emails were not opened as much or either customers would not open them until later. I noticed an instant response from customers when EZ Texting was used. Right away customers and leads provided feedback.

Pros

AI
Groups
Low Bounce Rate
Imaging attachment
Fast Delivery
2 Way Text

Likelihood to Recommend

EZ Texting is a great communication tool to keep my customers updated quickly. Customers feel connected with my brand more. Customers feedback are instantly received. EZ Texting feels like an additional assistant in my own back pocket. Also, it helps to remind new customers of the onboarding processes. It's a winning solution for my business.

Verified User

Manager in Sales (1-10 employees)

Vetted Review

Loading Reviews List....

EZ Texting is a great tool for engaging both prospective and existing customers.

Rating: 10 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

Pros

I appreciate the detailed delivery reports.
The support team’s quick responses are appreciated.
The automation feature is incredibly handy for instantly messaging leads right after they sign up.
The onboarding process is straightforward.
Genuine customer inquiries show up in the inbox, organizing important messages in one place.
You can avoid the email spam folder by using ez texting!
Opt-outs resolve themselves.

Cons

The credit pricing system can be confusing when comparing different plans.
The email and mobile app notifications can be streamlined. They alert you about both opt-outs and regular messages, like customer questions. Ideally, the notifications should only show regular messages, and the opt-outs should resolve themselves in the background.
We would appreciate a simple, easy way to compare pricing plans based on potential usage amounts. The credits can make it feel like you have to run a calculation and go through a multi-step formula to figure out what you will pay for the software each month.

Likelihood to Recommend

Verified User

Professional in Marketing (1-10 employees)

Vetted Review

5 years of experience