Everything's great but there's an invoicing issue that should be fixed
Use Cases and Deployment Scope
I use Equips to handle the service agreements for the currency counters at all of our branches and 3 of our color copiers at our corporate office. When any of the units need repair or service, I use the Equips portal to have a technician asses the issue.
Pros
- Handles communication well.
- Easy to use portal.
- Quick response time.
Cons
- I still get invoices from the 3rd party vendor. Equips has inconsistent directions on how to handle this.
Most Important Features
- The portal.
Return on Investment
- We've saved money by switching to Equips.
Alternatives Considered
Ricoh Managed Print Services
