Everything's great but there's an invoicing issue that should be fixed
Use Cases and Deployment Scope
I use Equips to handle the service agreements for the currency counters at all of our branches and 3 of our color copiers at our corporate office. When any of the units need repair or service, I use the Equips portal to have a technician asses the issue.
Pros
- Handles communication well.
- Easy to use portal.
- Quick response time.
Cons
- I still get invoices from the 3rd party vendor. Equips has inconsistent directions on how to handle this.
Likelihood to Recommend
Equips is great to handle multiple units at different locations and maintain stats. As for managing 3rd party vendors, Equips still puts some of the responsibility on me to respond to 3rd party invoices. This was well managed when I first stared with Equips over 3 years ago. As of lately, this seems to be slacking on a bigger scale. Almost every time I make a service call for our color copiers, I later receive an invoice from the vendor, and an invoice-reminder from the vendor. This is currently an ongoing issue which concerns me about adding any more units in the future.
