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Use Cases and Deployment Scope
At Fortis Lux, EPAY is how we are automating the financial planning and paying process. Each client is distinct and so are the financial plans. The financial planning department at Fortis Lux sends financial planning invoice emails via EPAY. The first step is to enter the client's name, email address, and the amount charged. While many clients pay the entire financial planning fee all at once, some clients prefer to pay half up front and half at plan delivery. The EPAY system allows for one-time manual or reoccurring payment plans. EPAY is ideal because credit cards are accepted. Occasionally, a client will need to change their credit card information. In this case, there is a simple walkthrough to update the payment method information.
Pros
- Templated emails notifying clients of invoices.
- Tracking of invoices outstanding and invoices paid.
- Accepts credit cards or debit cards.
- User friendly, particularly with viewing and paying invoices.
Cons
- Auto resend invoice email to client.
- Start automatically quarterly payments on a specific date, not just the beginning of the quarter.
- Ability for advisor to refund and terminate reoccurring EPAY invoices.
Return on Investment
- Overall business tracking is better which translates to more closed cases.
- The total planning fee is increasing partly because of the concierge style of the invoice system.
- White glove service is improved because of the layout and performance of EPAY.
Other Software Used
eMoney Advisor, Salesforce Field Service (Click Field Service Edge), Microsoft Teams
