TrustRadius: an HG Insights company

Document360

Score9.3 out of 10

13 Reviews and Ratings

What is Document360?

Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.

Categories & Use Cases

Media

the Eddy AI assistant
an AI prompt
an example of the customization options
the Document360 dashboard
the analytics and reporting feature

1 / 6

A Game Changer: A Product that Redefined My Experience!!!!!!

Use Cases and Deployment Scope

For the past year, I have been relying on Doc360 and I have to admit it transformed how our team operates. Its interface is exceptionally intuitive, making navigation effortless and utilization straightforward. What truly distinguishes Doc360 is its remarkable customization options. We have been able to fine-tune it to precisely suit our requirements facilitating seamless information sharing within our team

Pros

  • The support team at DOC360 is truly outstanding.
  • What sets them apart is their exceptional availability and transparency
  • Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience

Cons

  • reduction of bugs
  • improvement to collaboration between internal teams

Return on Investment

  • It boasts expectional customer support with a highly responsive team.
  • Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs
  • The user interface is straightforward and intuitive
  • $20,000 annual savings in creating SOP documents.
  • $30,000 annual savings+ for customer -facing how to documents
  • 10 x improvements of speed of documents getting to our customers

Alternatives Considered

Tango.us

Other Software Used

Tango.us, Microsoft 365 Business Premium

Simplified Intuitive Tool with strong analytics

Use Cases and Deployment Scope

The positives of using Document360 includes its ability to centralize information, promote knowledge sharing, and improve team productivity through easy access to relevant resources. Organizing and creating documentation is very easy and full featured. Intuitive UI, easy create, edit and publish articles, easy to tag articles for better visibility, flexible and customizable landing page.

Pros

  • Easy to create, edit and publish articles.
  • Glossary makes it easy for readers to understand new concepts.
  • Easy to tag articles for better visibility.

Cons

  • Importing from Word is not entirely seamless. We need to do a little cleanup after import like formatting etc.

Return on Investment

  • Manages documentation with structure and integrity.
  • Flexible with backend functions like users account management, permissions etc.

Usability

Best knowledge base software for your work and team

Use Cases and Deployment Scope

I used Document360 to store my knowledge base about my ideas and projects. Also, I used this tool to share my ideas with my colleagues Which makes us keep updated at all times. And also it helps us to go and recollect our ideas whenever we need them.

Pros

  • Storing project Ideas
  • Sharing Ideas
  • Recollecting Ideas when needed

Cons

  • If there is some more demo videos for functions it will be nice

Most Important Features

  • All information in one place
  • Easiness of storing,reviewing and sharing of knowledge
  • User interface suitable for all users

Return on Investment

  • It helps to keep my teammates active in all time

Document360 is the best knowledge base Customer support tool.

Use Cases and Deployment Scope

Document360 tool helped us in a lot of different ways. 1. To catalog all our products. Our team could make up to 4 sub-sections which made it easier for our customers to navigate. 2. Helped our team to create a self-service knowledge base SW. Our team has no experience with SQL. 3. Can easily monitor which webpage receives the most views the most traffic. 4. This tool has increased our team's productivity by granting us direct access to the resources required.

Pros

  • To update and create articles
  • Can customise this tool to whatever you want it to be.
  • Easily create FAQ's to clear customer related queries.

Cons

  • More video tutorials.
  • To support multiple languages
  • A mobile app
  • More templates

Most Important Features

  • Documentation.
  • Clearing customer queries and replying to reviews.
  • Can be easily customised.

Return on Investment

  • Document360 has helped our team save a lot of time.
  • Our teams productivity has drastically improved.
  • Our web page is getting a lot more traffic.

Easy to learn and use

Use Cases and Deployment Scope

I have been using Document360 to write information about my projects. It makes it easier and more manageable for me and other team members. I love the permission-based feature where I want a certain person to access files then only they can access it. Also, it is easy to create backup and restore from backup.

Pros

  • Creating Backup and restore.
  • Roles and Permission based access.
  • Well featured text editor.
  • Versioning.

Cons

  • Adding support to include large videos and images online.
  • Integration with Salesforce.
  • Auto correct spellings and word suggestion.

Most Important Features

  • Importing documents from Word.
  • Be able to share with other people flawlessly.
  • More integration with other tools.

Return on Investment

  • Easy to learn.
  • Easy to share.
  • Easy to manage.

Alternatives Considered

Atlassian Confluence

Other Software Used

Atlassian Confluence, Google Sheets, Notion