What is Document360?
Document360 is a knowledge base software for creating internal and customer knowledge bases, supporting companies from growing startups to large enterprises by providing a scalable solution for knowledge management. With its focus on usability, security, and integration, it is presented as an ideal choice for businesses looking to optimize their documentation process and deliver exceptional support to their customers.
Document360 helps users create FAQ pages, public knowledge base, enterprise knowledge management, SOPs, and Internal wiki pages.
It features an interface designed for access by technical and non-technical users, and customizable branding with themes, logos, and color schemes so that the documentation matches the brand identity.
Document360 helps users create FAQ pages, public knowledge base, enterprise knowledge management, SOPs, and Internal wiki pages.
It features an interface designed for access by technical and non-technical users, and customizable branding with themes, logos, and color schemes so that the documentation matches the brand identity.
The system also features AI-driven content suggestions that send real-time recommendations for improving the context and relevance of documentation. Document360 also integrates with popular tools like Slack, Microsoft Teams, Zendesk, and Intercom.
To ensure content is secure, Document360 features role-based access control, Single Sign-On (SSO), and data encryption. Administrators can define user roles and permissions to manage who can view or edit documentation.
Through its analytics and reporting features, users receive insights into how the documentation is being used. These analytics can track page views, search queries, and user feedback to continuously improve content.
For search, the platform's AI-driven search algorithms understand user intent and provide more relevant answers to queries, and can automatically generate relevant tags for articles, improving the organization and searchability of documentation. The AI Business Glossary feature ensures that the content's glossary is more accurate, relevant, and easy to use.
For search, the platform's AI-driven search algorithms understand user intent and provide more relevant answers to queries, and can automatically generate relevant tags for articles, improving the organization and searchability of documentation. The AI Business Glossary feature ensures that the content's glossary is more accurate, relevant, and easy to use.
Categories & Use Cases
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the Eddy AI assistant
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Europe, Australia, Asia, Africa, Gulf |
| Supported Languages | English, French, Polish, Italian, German and more |
FAQs
What is Document360?
Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.
What are Document360's top competitors?
Atlassian Confluence, Helpjuice, and Guru are common alternatives for Document360.
Who uses Document360?
The most common users of Document360 are from B2B.