#1 most frequent
United States of America
64.7%11 installations of 17
What is Dialpad Sell?
Dialpad Sell is a phone system built for sales, with real-time coaching and CRM integrations. It features call analytics, voice intelligence with objection handling, call sentiment analysis for just-in-time coaching, and support for a range of headsets and phones.
Categories & Use Cases
Videos
Top Performing Features
Recorded voicemail drop
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Category average: 7.9
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Category average: 8
Dialer compliance
The software supports FTC regulations around time zones and dropped calls.
Category average: 8
Areas for Improvement
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Category average: 7.8
Custom caller ID
Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.
Category average: 7.8
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 6.8
Who Buys & Uses Dialpad Sell
#2 most frequent
Australia
17.6%3 installations of 17
#3 most frequent
New Zealand
11.8%2 installations of 17
Dial to Connect
Use Cases and Deployment Scope
I use Dialpad regularly to perform my day-to-day tasks, as I use it as my primary calling tool. It is easy to use have a very friendly user interface. Dialpad has been a great asset for me as it solves many problems that I face talking to people situated in the US from different countries with the help of Ai translation feature. It also helps me to give a summary of my conversation in a very short and cut-to-the-point format. I also like the text message facility offered on Dialpad that helps me to communicate smoothly with my clients & candidates. Being a team manager the biggest problem Dialpad resolves is its analytics feature which helps me to navigate my team member's performance which gives me an idea about their efforts and helps me to focus on team members with whom I have to work closely to improve their performance.
Pros
- Summarizing the conversation
- Translation of audio into text format
- Smooth Calling feature
- Analytics Feature
- Most impressive the Launchpad feature
- Creating Treads
Cons
- Bulk text merge feature
- Auto reply feature
- More friendly on smartphone
Return on Investment
- Helping us to grow our database
- helps in growing my network
- Ai feature is recommandable
Usability
Dialpad Sell helps our customers reach us at any time of day
Use Cases and Deployment Scope
We use Dialpad Sell to transcribe and record calls, keep connected with our customers, keep connected with our employees who are out in the field, it also helps our customers reach us at any time of day, including after hours, weekends, and holidays, it has also helped us track our inbounds and out bounds
Pros
- Efficiency - never crashing
- AI transcribe
- Tracking
Cons
- VM drop
- Transferring
- Hang up is a little slow
Return on Investment
- Pos: Reach more customers
- Pos: Easy access to recorded calls
- Pos: Keep in contact with all employees
Usability
Other Software Used
ServiceTitan
Dialpad Sell is the best in the market
Use Cases and Deployment Scope
Dialpad Sell is what we are currently using and it has multiple features which I like a lot. First is if you are in a conversation with a person who has some different accent and you are having a hard time to understand it, you have an AI transcript which will translate you conversation into text on the go. One can simply read the transcript and reply accordingly. Also it has some pre-defined keywords set already and if you speak those keywords on the call, a popup will appear with all the necessary information you might require during the call.
Pros
- Live Transcript
- Ease of automatically detecting the nature of the call
- Providing necessary information at the time of call
Return on Investment
- It has helped me to understand easily the different accents of people
- Dialpad has helped me to analyze my past calls and help me to grow
- It also shows the number of Csats and your team in real time which also creates a healthy competition
Usability
Other Software Used
Dialpad Support, Dialpad Meetings, Dialpad Sell
Dialpad Is The Tool You Need!
Use Cases and Deployment Scope
Dialpad Sell has helped me track my sales, remember conversations and assist my clients in such a more efficient way. This truly has been the best addition for my team and both myself, my coworkers and my supervisors feel this way collectively. I personally use Dialpad Sell each day and get the reap the benefits of this service.
Pros
- Recapping Calls
- Providing Helpful Insights
- Allowing for Collaboration
- Action List after Call
Cons
- I would like it to be a tad bit more customizable
- I wish action list could be automatically added to notes on desktop
- I wish you could send follow up emails automatically after call right from Dialpad
- PhoneBurner feature for autocalling
Return on Investment
- We are having more quality calls with our clients
- I am returning calls a lot faster
- This had lead to more sales for me and my team
- This has helped us with training and fine tuning our craft
- Texting feature is amazing and helps for quick and easy communication
Alternatives Considered
PhoneBurner and Microsoft Teams
Other Software Used
Microsoft 365, Microsoft Teams
Dialpad Sell Rules!!!
Use Cases and Deployment Scope
we use Dialpad Sell to share accounts and talk to our clients daily and it also helps to leave voicemails! It helps send mass messages so we can spend less time talking to each client one by one. This helps us work more efficiently and professionally! i believe Dialpad Sell is the best tool we use here!
Pros
- Speed of the messages that are sent are excellent!
- The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
- The saving of information so i dont have to retype everything over again
Cons
- The merge section, if i could mute myself or disconnect the call once ive done my part on a merged call
- being able to delete a picture once its posted
Return on Investment
- positive impact is saving information to help with a faster process
- positive impact is the speed of the entire app
- positive impact is the refreshing and showing real time stats
Alternatives Considered
Microsoft 365 and Microsoft Teams
Other Software Used
Microsoft Teams, Email to PDF for Outlook, Dialpad Ai Contact Center
