Dialpad Sell Reviews & Insights

Score9.5 out of 10

45 Reviews and Ratings

Community insights

TrustRadius Insights for Dialpad Sell are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Auto call record feature works great: Several users have praised the auto call record feature, stating that it has allowed them to easily keep track of their calls. This functionality has proven to be useful in managing and analyzing their communication activities.

Convenient auto transcript feature using VI - Voice Intelligence: Many reviewers have found the auto transcript feature using VI to be a cool addition to the platform. It provides them with a convenient way to transcribe their calls, saving them time and effort in documenting important conversations.

Built-in caller ID and previous call history: The built-in caller ID and previous call history feature has been highly appreciated by users. This functionality allows them to quickly access important information about their calls, making it easier for them to stay organized and effectively manage their communication.

Dialpad Sell Reviews

24 Reviews

Dialpad Sell helps our customers reach us at any time of day

Rating: 8 out of 10

Incentivized

September 21, 2024

Use Cases and Deployment Scope

We use Dialpad Sell to transcribe and record calls, keep connected with our customers, keep connected with our employees who are out in the field, it also helps our customers reach us at any time of day, including after hours, weekends, and holidays, it has also helped us track our inbounds and out bounds

Pros

Efficiency - never crashing
AI transcribe
Tracking

Cons

VM drop
Transferring
Hang up is a little slow

Likelihood to Recommend

Dialpad Sell has really helped us reach more customers than ever before, we also have very easy access to all of our previous calls, which comes in handy when we miss something in the notes, or there is a scenario where we need management to look it over, the AI transcribe has also helped as well by being able to quickly skim over the main points of the call instead of listening back

Verified User

Employee in Customer Service (11-50 employees)

Vetted Review

1 year of experience

Dialpad Sell is the best in the market

Rating: 10 out of 10

September 21, 2024

Use Cases and Deployment Scope

Dialpad Sell is what we are currently using and it has multiple features which I like a lot. First is if you are in a conversation with a person who has some different accent and you are having a hard time to understand it, you have an AI transcript which will translate you conversation into text on the go. One can simply read the transcript and reply accordingly. Also it has some pre-defined keywords set already and if you speak those keywords on the call, a popup will appear with all the necessary information you might require during the call.

Pros

Live Transcript
Ease of automatically detecting the nature of the call
Providing necessary information at the time of call

Likelihood to Recommend

I would say that Dialpad Sell is something which can every organization can use. It has so beautiful features which help you during the call, after the call and also to analyze your calls made during the day, week or a custom time frame. It also detects automatically if it was a csat call or a dsat call. Once Dialpad is integrated in your business and tailored accordingly, it can do wonders.

Verified User

Advisor in Human Resources (501-1000 employees)

Vetted Review

2 years of experience

Dial to Connect

Rating: 9 out of 10

August 19, 2024

Use Cases and Deployment Scope

I use Dialpad regularly to perform my day-to-day tasks, as I use it as my primary calling tool. It is easy to use have a very friendly user interface. Dialpad has been a great asset for me as it solves many problems that I face talking to people situated in the US from different countries with the help of Ai translation feature. It also helps me to give a summary of my conversation in a very short and cut-to-the-point format. I also like the text message facility offered on Dialpad that helps me to communicate smoothly with my clients & candidates. Being a team manager the biggest problem Dialpad resolves is its analytics feature which helps me to navigate my team member's performance which gives me an idea about their efforts and helps me to focus on team members with whom I have to work closely to improve their performance.

Pros

Summarizing the conversation
Translation of audio into text format
Smooth Calling feature
Analytics Feature
Most impressive the Launchpad feature
Creating Treads

Cons

Bulk text merge feature
Auto reply feature
More friendly on smartphone

Likelihood to Recommend

Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.

Gautam Kumar

Team Lead in Human Resources at Cynet Systems (1001-5000 employees)

Vetted Review

4 years of experience

Dialpad Review

Rating: 8 out of 10

Incentivized

March 31, 2024

Use Cases and Deployment Scope

I use Dialpad Sell to call General Contractors and verify certain things on documents that I am reviewing. It is imperative that I link the calls to an object on our SalesForce. I rarely text, it is almost always phone calls. My job currently is very narrowly focused, so that is pretty much all that I do.

Pros

The phone call and text messaging User Interfaces on the Mac App are very good.
Incoming calls do not take over the web page I am working on (RingCentral always did this)

Cons

The biggest thing for me is being able to link calls to specific objects in SalesForce. In the app, you can link a contact to an object, but I often call the same contact several times, so I have to create a report in Salesforce and manually link the call everytime that way.

Likelihood to Recommend

It is very easy to use and a much better product than RingCentral (what I used previously). It just feels better. But, the issue with trying to link it to SalesForce is the only reason I would not give it a 10.

Verified User

Account Manager in Sales (51-200 employees)

Vetted Review

1 year of experience

Dialpad Is The Tool You Need!

Rating: 10 out of 10

Incentivized

March 30, 2024

Use Cases and Deployment Scope

Dialpad Sell has helped me track my sales, remember conversations and assist my clients in such a more efficient way. This truly has been the best addition for my team and both myself, my coworkers and my supervisors feel this way collectively. I personally use Dialpad Sell each day and get the reap the benefits of this service.

Pros

Recapping Calls
Providing Helpful Insights
Allowing for Collaboration
Action List after Call

Cons

I would like it to be a tad bit more customizable
I wish action list could be automatically added to notes on desktop
I wish you could send follow up emails automatically after call right from Dialpad
PhoneBurner feature for autocalling

Likelihood to Recommend

-I recommend Dialpad if you are in sales or Customer Service
-Dialpad is great for any team or group as it does allow for not only individual feedback but great feedback and collaboration tools for a team
-This is also a great tool for training and acclimating new employees
-Overall, I believe Dialpad can be used in any industry

Karly Mulligan

Compliance Consultant in Sales at Foley Carrier Services (201-500 employees)

Vetted Review

1 year of experience

Dialpad Sell Rules!!!

Rating: 10 out of 10

March 30, 2024

Use Cases and Deployment Scope

we use Dialpad Sell to share accounts and talk to our clients daily and it also helps to leave voicemails! It helps send mass messages so we can spend less time talking to each client one by one. This helps us work more efficiently and professionally! i believe Dialpad Sell is the best tool we use here!

Pros

Speed of the messages that are sent are excellent!
The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
The saving of information so i dont have to retype everything over again

Cons

The merge section, if i could mute myself or disconnect the call once ive done my part on a merged call
being able to delete a picture once its posted

Likelihood to Recommend

Dialpad Sell helps me keep track of my medicare clients and sometimes their passwords to their portals. I try my best to keep up with my clients information to give them the best experience possible. and Dialpad Sell helps me 100% to complete that, when i need to retrace my steps the top search button comes in clutch!

Sara Cordova

csr in Customer Service at keystone advisors (51-200 employees)

Vetted Review

2 years of experience

Dialpad Sell - A Customer Service Rep's Best Friend!

Rating: 8 out of 10

Incentivized

January 5, 2024

Use Cases and Deployment Scope

As a customer service representative, I use Dialpad Sell to communicate with both customers and my fellow employees. The product allows me to effectively relay information between my coworkers and management in regards to service. I can answer and receive calls to handle any issues customers may be having and schedule related service visits as such. The general scope of our use case with the product involves customer service and scheduling. I've found Dialpad Sell to have many helpful features when it comes to the nature of my job, such as the ability to record and drop voicemails. The built-in AI is especially useful when it comes to dealing with missed calls or information, as it accurately transcribes speech to text on both ends of the call. If any information is missed, I can track down the call and copy the information from the recorded logs.

Pros

Quick and efficient connection.
Peer-to-peer communication.
Customization options.
AI-integrated voicemails and call logs.
Voicemail dropping.

Cons

Connection issues can be improved.
Delays and ringing out on certain lines.
Inaccurate name displays.
Occasional copy/paste misreads.

Likelihood to Recommend

The Dialpad Sell is well suited to all uses at my place of business. It is used for coworker as well as customer interaction, transfer of files, meeting notices, and general communication. I personally handle ongoing memberships and sales, and frequently use the voicemail drop feature to save time on clearing lists and reminding customers that they're due for renewal. The AI integration also helps when taking payments, as any missed numbers can be retrieved from the call log afterwards. While there are no immediate non-appropriate examples, a text feature would be very useful if possible given the way VoIP operates. All in all, Dialpad has served its purpose very well in my line of business!

James Goethe

Customer Service Representative in Customer Service at Badger Bob's Services (201-500 employees)

Vetted Review

1 year of experience

Great program for answering calls

Rating: 5 out of 10

Incentivized

January 3, 2024

Use Cases and Deployment Scope

I use Dialpad to answer phones for a garage door company to schedule appointments

Pros

Easy to answer the call
Easy to transfer the phone call

Cons

When it gets busy, sometimes calls will come in and kick me off duty when I’m available to answer the call
Dialpad freezes a lot

Likelihood to Recommend

When it gets really busy and calls, come in Dialpad messes up sometimes it kicks me off duty when I’m available and ready to answer a call sometimes it won’t allow me to dial out to dispatch there’s issues on a regular basis it’s not the best program

Verified User

Representative in Customer Service (11-50 employees)

Vetted Review

1 year of experience

Dialpad Sell Review

Rating: 8 out of 10

January 3, 2024

Use Cases and Deployment Scope

We currently use Dialpad for our employees to help create a work life balance. It has made it much easier for the wheels to keep moving on our work orders so technician's always have a live person to speak with.

Pros

Transfers calls easily
Alerts when calls are missed
Easy admin center

Likelihood to Recommend

I am able to manage my team and how they approach each call. I like that it is very user friendly. I have yet to run into any issues within using Dialpad. If I do run into an issue, it is resolved within minutes from the help desk. I would recommend it.

Verified User

Employee in Customer Service (1001-5000 employees)

Vetted Review

1 year of experience

Dialpad Review

Rating: 10 out of 10

January 2, 2024

Use Cases and Deployment Scope

We use Dialpad Sell every day. It makes our job easier as it helps us to keep track of how many people we are reaching out to daily. Also helps to keep a track of what conversation we had with a person at times. As a lead we also use it to track the performance of our team, and measure the work they did in a day.

Pros

Tracking performance.
Tracking details of a prospect.
Tracking the amount of work done in a day.

Cons

Sometimes there are lags in the app
Can improve integrating from the ATS
When we disconnect the call, sometimes there is an issue while connecting the next call. We have to log in again into the app.

Likelihood to Recommend

One time when I was on a call, I was not able to hear the prospect as the voice was not clear. But then I used the transcript feature of Dialpad and I was able to read and understand what they were trying to say. It's a very useful feature of Dialpad.

Ashwin Batra

Specialist in Human Resources at Cynet Health (1001-5000 employees)

Vetted Review

2 years of experience