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Desk.com (discontinued)

Score8.3 out of 10

81 Reviews and Ratings

What is Desk.com (discontinued)?

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2022
Top Rated 2022
Top Rated
2023
Top Rated 2023
Best Of Value Winter
2023
Best Of Value Winter 2023
Best Of Feature Set Winter
2023
Best Of Feature Set Winter 2023
Best Of Relationship Winter
2023
Best Of Relationship Winter 2023
Top Rated
2024
Top Rated 2024
Top Rated
2025
Top Rated 2025
Top Rated
2026
Top Rated 2026

Videos

Screenshots

Desk.com Console
Desk.com Console

Desk.com Console

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android, Mobile Web

FAQs

What is Desk.com (discontinued)?
Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.
What are Desk.com (discontinued)'s top competitors?
Freshdesk, Verint Channel Automation, and HappyFox Help Desk are common alternatives for Desk.com (discontinued).