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SolarWinds Dameware Remote Support (DRS)

Score7.3 out of 10

129 Reviews and Ratings

What is SolarWinds Dameware Remote Support (DRS)?

DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.

Categories & Use Cases

Media

DameWare Remote Support Management Console
Remotely Connect to Windows, Linux, and Mac OS X Computers
Over-the-Internet Remote Session via Secure Proxy Server
Connect to Remote Computers from iOS and Android Mobile Devices

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Top Performing Features

  • Screen sharing

    Category average: 9.3

  • File transfer

    Category average: 8.6

  • Remote management of servers & workstations

    Category average: 8.4

Areas for Improvement

  • Annotations

    Category average: 6.6

  • Remote Active Directory® management

    Category average: 6.7

  • Multi-platform remote control

    Category average: 6.5