SolarWinds Dameware Remote Support (DRS) Professional, Scientific, and Technical Services Reviews & Insights

Score7.3 out of 10

129 Reviews and Ratings

Community insights

TrustRadius Insights for SolarWinds Dameware Remote Support (DRS) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Based on user reviews, the most common recommendations for BeanFlumper are as follows:

Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.

Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.

These recommendations should be taken into consideration based on your specific requirements and circumstances.

SolarWinds Dameware Remote Support (DRS) Reviews

9 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services6Research1Computer & Network Security1Veterinary1

Dameware Remote Support Review!

Rating: 10 out of 10

Incentivized

March 22, 2018

Use Cases and Deployment Scope

Dameware is used by our whole IT department. I can't praise enough this software! It has saved me countless hours of work. Instead of driving to various different offices, I can simply remote into the user's computer, fix their problem and move on to the next one. Great remote software, very easy to use, and user-friendly.

Pros

Very affordable
Great GUI
Easy to use

Cons

It sometimes crashes at startup.
Console could have a bit more options.
There are times that it can be sluggish.

Likelihood to Recommend

Dameware is the best remote software on the market. We have 5 different domains at my company, Dameware has a nice authenticate option which allows you to effortlessly change credentials & domain to access different servers or clients. When asking users for their IP, they simply hover the mouse over the icon and a window pops up with the required information. If your company is currently looking into purchasing a remote software, do yourself a favor and buy Dameware. You won't regret it.

Verified User

Consultant in Information Technology (Information Technology and Services company, 501-1000 employees)

Vetted Review

5 years of experience

DameWare is Fantastic!

Rating: 9 out of 10

Incentivized

July 27, 2015

Use Cases and Deployment Scope

Our IT Department has DameWare installed on all of our client PCs organizationally. Within IT, we can remotely connect to any device within our network, and routinely utilize the product to connect to clients to troubleshoot issues.

Pros

DameWare allows us to remotely connect to ANY device on our network
DameWare takes the guesswork out of troubleshooting issues - end-users routinely describe errors and system glitches incorrectly, so being able to remote into their device to see what they are actually experiencing is invaluable.

Cons

To connect to PCs, users must have administrative rights on the client PC. I totally understand the reasoning behind this, but our setup includes scenarios where we need to connect to clients on a separate domain. We can ultimately connect, but we do not have the ability to take control of the client's keyboard/mouse, even after a client has accepted our connection. This makes the troubleshooting process less effective.

Likelihood to Recommend

If the users who will be using this product are domain admins, or have admin access to all client PCs, this product is fantastic and invaluable. It becomes less valuable if users don't have this access across the domain.

Justin Mauck

Senior Programmer in Information Technology at Parker Pillow, LLC (Information Technology and Services, 1001-5000 employees)

Vetted Review

5 years of experience

Comprehensive remote support tool

Rating: 10 out of 10

Incentivized

July 27, 2015

Use Cases and Deployment Scope

DameWare Remote Support is used across the entire organization for remote support to specific user workstations for troubleshooting. It addresses compatibility issues found when using native Microsoft tools such as rdp, remote assistance, and Symantec Endpoint Manager.

Pros

Lightweight application
No compatibility issues on our network
Easy to configure and use

Cons

None for us, the tool met all of our requirements for what we needed it to do

Likelihood to Recommend

DameWare Remote Support is great when needing backend support engineer access. Key Question: Does it provide console/local machine login access?

Rick Kusumoto

Director Technical Operations in Information Technology at DataHouse (Information Technology and Services, 51-200 employees)

Vetted Review

1 year of experience

DameWare makes a solid product

Rating: 9 out of 10

Incentivized

July 24, 2015

Use Cases and Deployment Scope

DameWare allows me to be connected to remote locations for instant assistance to staff. The greatest benefit is the ability to be connected to a remote computer while an outside vendor is connected.

Pros

Extremely stable software
Easy to configure and use

Cons

None

Likelihood to Recommend

The key question for us was DameWare's ability to connect while another vendor was connected. DameWare Remote Support works extremely well with other programs.

Verified User

General Manager in Corporate (Veterinary company, 51-200 employees)

Vetted Review

7 years of experience

Corprate DameWare fail for us.

Rating: 1 out of 10

Incentivized

July 22, 2015

Use Cases and Deployment Scope

We use DameWare Remote Support to support users across our network, local and remote.

Pros

I'm sorry to say it is unreliable, support takes a long time to get back with us, we currently pay for a product that just does not work.

Cons

Technical support
Product reliability
Better knowledge base

Likelihood to Recommend

Again I am sorry I will not recommend in a corporate environment. I would recommend TeamViewer. It's a one time fee for the product and you own it. No monthly fees.

Verified User

Professional in Information Technology (Information Technology and Services company, 1001-5000 employees)

Vetted Review

5 years of experience

Managed IT Services Dream

Rating: 10 out of 10

Incentivized

July 17, 2015

Use Cases and Deployment Scope

Our company chose to go with DameWare Remote Support for it's centralized management and feature set. We are in the business of managed IT services, and the majority of our support is executed remotely. Different clients of course have different security needs so we have found that the various connectivity options within DameWare have more than met the call.

It's currently utilized by every administrator in our company and recommended to every client that we support.

Pros

First and foremost, the Mini Remote Control is a lifesaver. It offers a robust set of connectivity options and a snappy console to manage the machines while you're connected. You're able to connect to multiple platforms (Windows, Linux, and MAC). I find these to be a huge benefit especially when it comes to BYOD environments and remote users. As long as there's an internet connection, you can support them.
System monitoring and information is another feature that is done particularly well by DameWare Remote Support. You can get an in depth view of all services, scheduled tasks, event logs, and much more at the click of a button. This provides a huge benefit to systems administrators by allowing them to query any information necessary to address a problem or apply simple fixes without having to log into the box directly.
The export tool allows for quick and easy reports to be produced about various information that you select. Whether it's active directly overview or a software inventory for each machine, this proves to be a beneficial tool. Our company utilizes it for software queries and inventory purposes.

Cons

We have had issues with credentials saving for specific domains and/or machines. I would like to see a credential manager in place, especially given that my system administrators manage a portfolio of clients.
When connectivity is lost for a particular machine, whether it's a reboot or network connection failure the screen just goes blank. It would be nice to have an auto ping show so that you know when the machine is back online.
I'm sure it's in development, but it would be nice to have a cloud based console or implementation with various firewall vendors adding to their UTM software suite. It would be ideal to VPN to a firewall and authenticate a session with a DameWare client installed on that box.

Likelihood to Recommend

I would definitely recommend the software to a colleague, as I already do now. I have found it suitable for most environments, even locally in an air gapped environment. Questions that I tend to ask center around the number of users, types of devices and clients, security preference, and network access. Deploying the client service to machines is as simple as a batch service install and they're up and ready to go.

Marc Cummings

System Administrator in Information Technology at reBoot IT LLC (Information Technology and Services, 1-10 employees)

Vetted Review

7 years of experience

Good but not great.

Rating: 1 out of 10

Incentivized

July 10, 2015

Use Cases and Deployment Scope

We used this for our support staff to remote into machine and purchased under the assumption that it was able to control remote. The product was strictly used by our IT staff and no one else in the organization.

Pros

Active Directory Integration
Ability to view various system resources

Cons

They really need to streamline the connectivity through the proxy server to connect to external users not on the network.

Likelihood to Recommend

We moved over to BMC Client Manager.

Verified User

Manager in Information Technology (Computer & Network Security company, 501-1000 employees)

Vetted Review

1 year of experience

Best of breed

Rating: 10 out of 10

Incentivized

July 8, 2015

Use Cases and Deployment Scope

I use it for remote control of desktops and for manipulating settings on PCs. I also use DameWare Remote Support to stop processes and remove problem services. I also use it for basic network testing and server remote control and troubleshooting. I have also used it for checking on printers and installed software on individual PC's and servers. I use it for manipulating users and groups on PCs and for remote shutdown or restart of a PC. I have also made changes to registries using DameWare Remote Support.

Pros

Mini Remote Control makes life easier for working on multiple PCs and when setting up multiple new deployments from your own workstation.
SFT file transfers save time sending files to single or multiple PCs from a right click or drag and drop to remote connected computers.
The ease of being able to see a remote hard drive, registry, groups, process and services without having to be at the PC or connected, is a time saver.

Cons

Would love to be able to create or manipulate Group Policy Object (GPO)
Like to see current user through remote registry.

Likelihood to Recommend

For me, DameWare Remote Support is a key tool for troubleshooting PCs and servers when multiple sites are part of your service area.

Robert Cillo

Information Technology Specialist in Information Technology at City of Peachtree City (Information Technology and Services, 201-500 employees)

Vetted Review

14 years of experience

Having to not enter the Clean room is a good thing

Rating: 9 out of 10

Incentivized

July 7, 2015

Use Cases and Deployment Scope

I use DameWare Remote support for two reasons. Our production floor is in a clean room and requires gowning up to solve a problem. 95 % of the issues can be solved remotely in a more timely manner. The second reason is my production engineers can see and control the tools remotely and/or from home to keep production working.

Pros

It allows for a quick view of a problem when someone calls for a problem. We can see what they are doing and instruct them on what they need to do to correct the problem.

Cons

We have some issues with connectivity over a VPN connection. This is probably due to DNS. We have less problems with fixed IP addresses.

Likelihood to Recommend

Because access to the clean room is restricted and having to gown and un-gown is a slow process, DameWare Remote is a great time saver.

Lou Fitting

Test engineer / IT in Manufacturing at SRI International (Research, 1001-5000 employees)

Vetted Review

6 years of experience