Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Cat avg: 9.4
Top Performing Features
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Cat avg: 8.6
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Cat avg: 8.4
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Cat avg: 5.5
Worst Performing Features
Multi-platform remote control
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Cat avg: 6.5
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Cat avg: 6.7
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Cat avg: 6.6
SolarWinds Dameware Remote Support (DRS) Features from Reviews
Remote Administration
Remote administration software is used to control a computer from a remote location.
8.6+16%
Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.4
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.6
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 7.3
Secure remote access with Smart Card authentication
Establish secure remote connection via Smart Card authentication and Smart Card logon.
Category average: 7.7
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7.6
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.4
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 6.7
Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Category average: 7.5
Session record
Ability to record session for training purposes.
Category average: 6.8
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 6.6
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 6.9
Multi-platform remote control
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Category average: 6.5
SolarWinds Dameware Remote Support (DRS) Features from the Vendor
Remote Administration
Vendor-contributedInstant message
Ability for administrator to communicate via instant message with remote user.
Secure remote access with Smart Card authentication
Establish secure remote connection via Smart Card authentication and Smart Card logon.
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Multi-platform remote control
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).