SolarWinds Dameware Remote Support (DRS)

Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.

Dameware Remote Support enables IT Pros to:

• Benefit from in-session chat, screenshot capture, and file transfer functionality
• Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
• Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
• Manage multiple Active Directory domains, users an groups, and remotely reset passwords