ConnectWise Automate

Score8.3 out of 10

212 Reviews and Ratings

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Categories & Use Cases

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Screenshot of Monitor: Find problems

Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9
Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 7.8

Multiple concurrent sessions
More than one user can access the same remote device at the same time.
Category average: 6.8
Activity Monitoring
The product's ability to monitor the activity of individual users, devices, or other entities.
Category average: 8.1
Mobile device access
The quality and reliability of remote connections to end-user mobile devices.
Category average: 4

Verified User

Project Manager in Sales (11-50 employees employees)

Use Cases and Deployment Scope

We use ConnectWise Automate for our our clients we integrate multiple plugins to help with managing network hardware, specifically computers. Most of the business problems this product addresses are being able to have one platform where we can manage our clients and as well remote in as needed. It helps to get specs on hardware, run planned patches, gives our team alerts and disk errors and much more. We have used ConnectWise Automate for over 10 years and feel it always is something that is improving and per our use case we enjoy and feel it is part of our environment now and has always been.

Pros

Planned Patching
Integrated plugins accepted
Management
Reports

Cons

None

Return on Investment

Better Client Attainability
Value Added when New Clients Ask

Usability

Other Software Used

QuoteWerks

Mike Boteler View profile

NOC Manager in Information Technology at Certified CIO (11-50 employees employees)

Use Cases and Deployment Scope

Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and autoremediates. With the robust scripting engine (yes it's a bit old and clunky but there is no other RMM tool out there with as much control as ConnectWise Automate) there is no limit, we can make scripts to resolve or partially resolve any issue that comes up.

Pros

Automation
Customized Alerting
Connectwise Manage integration

Cons

The fat client is not stable but they are working on a web client
The web client doesn't have all the features as the fat client
ConnectWise Automate Support not always the fastest at resolving known issues

Most Important Features

Scripting
Ticketing
Integration with the other Connectwise products

Return on Investment

It's our primary tool for automation

Ben Smith

Network Engineer at Just Solutions (11-50 employees employees)

Use Cases and Deployment Scope

I am the RMM Manager for ConnectWise Automate. We use ConnectWise Automate for: Patch Management, Process Automation, Software Version Control, Monitoring, Remote Remediation, PC inventory/specification checks, Warranty Management, and Security Features.

Every computer that we manage gets ConnectWise Automate installed on it, and it handles installing the rest of our tools stack and gets those machines assigned to the proper client with the proper settings for that client

Pros

Alerting / Monitoring
Process Automation
Software Version Control
Selective Targeting of Automations

Cons

Patch Management - kind of clunky, but works well
Reporting
Endpoint user management

Most Important Features

Scripting / Automation
Monitoring / Alerting
Automatic Remediation
Software Version Control
Security Features

Return on Investment

Positive - ConnectWise Automate allows us to provide eyes on critical machines 24x7, allowing us to sell ourselves as a 24x7 shop
Automatic deployment of software allows for fast response to Client requests, earning us high marks every month/quarter in customer service from our clients and generating good references/word of mouth advertising
The ability to deploy vulnerability scans at the click of a button allows us to sell additional security services and generate good data on vulnerabilities that can be repaired

Alternatives Considered

NinjaOne and Addigy

Other Software Used

ConnectWise Manage, ConnectWise Control, Datto Alto, Huntress, ESET PROTECT

Usability

Eric Milles

Senior Manager in Information Technology at Kalleo Technologies (51-200 employees employees)

Use Cases and Deployment Scope

As an MSP, our RMM is one of our most used tools in our toolbox. ConnectWise Automate has been our best resource for remote support of our clients. We use it for our day-to-day monitoring, management, and script engine resources. It's integration with other ConnectWise products we use give us seamless management and analysis of our managed environments.

Pros

Silent tools and command access that works behind the scenes so clients aren't disturbed.
Easily assembled scripts from a robust scripting engine.
Event monitoring and alerting.

Cons

Integration with some SIEM products is lacking.
True event monitoring to support NOC activities isn't as robust as some competitor's.
UI is a little clunky and has not been updated in years.

Most Important Features

Scripting Engine
Integration with ConnectWise family of products.
Data analysis.

Return on Investment

Minimizes research time to pull information manually.
Allows work to be completed in Backstage that does disturb the end user.
Once setup and integrated, management is not a significant time suck.

Alternatives Considered

SupportNinja and Enable

Other Software Used

ConnectWise Manage, SentinelOne Singularity, BrightGauge

Erik Metzler

IT Specialist in Information Technology at Wooden Spoon Technologies (1-10 employees employees)

Use Cases and Deployment Scope

We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, Connectwise Manage, and ITGlue. Automation is one of the major functions it performs for us. With it we can push other tools like Logic Monitor, Screenconnect, AutoElevate and DeskDirector. We also have it send alerts to our ticketing system for reactive support.

Pros

Automation
Monitoring
Configuration reference

Cons

Automation can be difficult to implement
Discrepancy between web and installed client.

Return on Investment

Allows us to automate certain tasks, less employee time.
Been difficult to expand it's use to increase that automation

Alternatives Considered

Continuum Command, a ConnectWise solution and SolarWinds N-central

Other Software Used

ConnectWise Control (formerly ScreenConnect), ConnectWise Manage

Kaseya VSA

N-able N-sight RMM

Datto RMM

ConnectWise Automate

What is ConnectWise Automate?

Categories & Use Cases

Media

Key Features

Top Performing Features

Remote monitoring

Patch Management

Attended device access

Areas for Improvement

Multiple concurrent sessions

Activity Monitoring

Mobile device access

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