ConnectWise Automate

We use ConnectWise Automate for our our clients we integrate multiple plugins to help with managing network hardware, specifically computers. Most of the business problems this product addresses are being able to have one platform where we can manage our clients and as well remote in as needed. It helps to get specs on hardware, run planned patches, gives our team alerts and disk errors and much more. We have used ConnectWise Automate for over 10 years and feel it always is something that is improving and per our use case we enjoy and feel it is part of our environment now and has always been.

• Better Client Attainability
• Value Added when New Clients Ask

QuoteWerks

Being a highly automated MSP, Connectwise Automate is the backbone of our company. Coupled with Connectwise Manage, ConnectWise Automate creates the alerts and tickets and autoremediates. With the robust scripting engine (yes it's a bit old and clunky but there is no other RMM tool out there with as much control as ConnectWise Automate) there is no limit, we can make scripts to resolve or partially resolve any issue that comes up.

• Scripting
• Ticketing
• Integration with the other Connectwise products

• It's our primary tool for automation

I am the RMM Manager for ConnectWise Automate. We use ConnectWise Automate for: Patch Management, Process Automation, Software Version Control, Monitoring, Remote Remediation, PC inventory/specification checks, Warranty Management, and Security Features.

Every computer that we manage gets ConnectWise Automate installed on it, and it handles installing the rest of our tools stack and gets those machines assigned to the proper client with the proper settings for that client

• Scripting / Automation
• Monitoring / Alerting
• Automatic Remediation
• Software Version Control
• Security Features

• Positive - ConnectWise Automate allows us to provide eyes on critical machines 24x7, allowing us to sell ourselves as a 24x7 shop
• Automatic deployment of software allows for fast response to Client requests, earning us high marks every month/quarter in customer service from our clients and generating good references/word of mouth advertising
• The ability to deploy vulnerability scans at the click of a button allows us to sell additional security services and generate good data on vulnerabilities that can be repaired

NinjaOne and Addigy

ConnectWise Manage, ConnectWise Control, Datto Alto, Huntress, ESET PROTECT

As an MSP, our RMM is one of our most used tools in our toolbox. ConnectWise Automate has been our best resource for remote support of our clients. We use it for our day-to-day monitoring, management, and script engine resources. It's integration with other ConnectWise products we use give us seamless management and analysis of our managed environments.

• Scripting Engine
• Integration with ConnectWise family of products.
• Data analysis.

• Minimizes research time to pull information manually.
• Allows work to be completed in Backstage that does disturb the end user.
• Once setup and integrated, management is not a significant time suck.

SupportNinja and Enable

ConnectWise Manage, SentinelOne Singularity, BrightGauge

We use [ConnectWise Automate (formerly LabTech)] to manage and monitor client end points, as well to provide automation. We integrate it with ScreenConnect, Connectwise Manage, and ITGlue. Automation is one of the major functions it performs for us. With it we can push other tools like Logic Monitor, Screenconnect, AutoElevate and DeskDirector. We also have it send alerts to our ticketing system for reactive support.

• Allows us to automate certain tasks, less employee time.
• Been difficult to expand it's use to increase that automation

Continuum Command, a ConnectWise solution and SolarWinds N-central

ConnectWise Control (formerly ScreenConnect), ConnectWise Manage