Based on 18 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 18 reviews | Last Published May 26, 2026
In TrustRadius reviews, Conga CLM serves manufacturing organizations by centralizing and automating complex contract processes, essential for managing extensive supply chains and diverse product agreements. Manufacturing teams leverage the platform for full contract lifecycle management, from generation to tracking, across global operations and numerous subsidiaries. Its ability to standardize contracting practices, improve visibility, and integrate with systems like CPQ helps ensure compliance and maintain data integrity in distributed environments. Reviewers frequently highlight its strengths in document generation and streamlining approval workflows.
While the platform significantly boosts operational efficiency and reduces manual effort, with 7 of 17 reviewers noting substantial time savings, some manufacturing users seek greater flexibility in workflow management to accommodate dynamic supply chain adjustments. Concerns also arise regarding the depth of reporting for actionable insights into supplier performance and compliance, cited by 2 of 17 reviewers. Overall, Conga CLM is seen as a valuable tool for enhancing contract management and compliance, despite some calls for more advanced analytical capabilities and UI modernization.
Pros
Centralized Contract Management for Global Supply Chains
Automated Document Generation and Approval
Enhanced Regulatory Compliance
Integration with Existing Manufacturing Systems
Significant Operational Time Savings
Cons
Limited Workflow Flexibility for Dynamic Supply Chains
Insufficient Reporting for Supplier Performance Analytics
As all of our sales and contracting processes are through the Salesforce system with Conga CLM we are able to manage and keep customer data easily and track many components that are needed for various levels of the company.
Pros
Tracking and maintaining various levels of data throughout the contracting process
Our ability to do more redlining through the contracting process within the system.
Allowing for controls in generating documents
Cons
Some of the decisions that are made when creating an agreement can cause some questions or confusion, such as how configurations "save"
A better way to allow for revisions that transition forward (as we have written our own revision process.)
Likelihood to Recommend
With having all of our contracting through the Salesforce system, the ability to allow our legal teams to do more with generating documents, have controls over redlines, etc is ideal. When sales needs to make additional revisions to the underlying data, however, it can be lacking in strong tools.
We use Conga CLM for contract workflow management, contract generation & negotiation, contract analytics. The main business problems CLM addresses is standardization across our organization. We have over 70k employees at BD, and we use Conga CLM for all of our Business Units to create a harmonized process and data repository for contracting.
Pros
Data Capture
Workflow Management
Cons
Change management with XAuthor for Word
Likelihood to Recommend
Conga CLM is well suited for large organizations who want to have a single repository and workflow for contract administration. It is suitable where there are standard workflows, or request processes, that are otherwise done manually. It is not suited for certain smaller use cases where the ROI would not be recognized against license costs.
VU
Verified User
Manager in Information Technology (10,001+ employees)
Conga CLM is the repository for our Product contracts for numerous segments within our organization. The CLM integrates with the CPQ to streamline document processing and saves time and fewer communication with the review and approval flows. it also provides necessary data that is used for reporting purposes that we didn’t previously have.
Pros
Store data for reporting
Makes the document signature process easier
Customization of agreement records to fit various segments
Cons
Document version control
Ability to send pdf documents for review
Shared document review ( multiple people sharing)
Likelihood to Recommend
I would recommend the CLM as an excellent repository for agreements. The user experience is easy to learn and understand. You can track expirations, products and specific content that can be used by various stakeholders. The entire contract administration can be streamlined and provide users time to do other projects and tasks
repository, approval workflows, contract signing. Automates our templates, request process and provides visibility into where contracts are in the process.
Pros
contract requests by users, including attaching contract docs
automated contract workflows that can change based on type of contract, value of contract, etc.
eSignature integration with DocuSign. Docs are signed and uploaded automatically back to Conga.
Creation Templates are automated based on type of contract chosen. They automatically fill in information such as company names, dates and signatories.
Cons
AI functionality would be great to add to the Conga Contracts application.
more flexible workflows, where you can add a reviewer on the fly.
canned reporting - need to be created manually.
Likelihood to Recommend
Most functions work but things are slow and less automated than CLM on the platform. We are still waiting on all of the functionality to be added to the CSM Advantage platform as well as the AI, before we migrate.
Cool features n contract creation, templates, red lines, negotiations, and adding up Clauses and approvals process in the contract negotiations. This has seems less contract updates and negotiation process. We are using CLM for generations contracts to sell our products and we have flexibility to amend contracts with wasy steps and the integrations help to sign the contracts
Conga CLM is widely used in many of the regions and BU. One of the new business problem which we got is for the Chinese agreements, where we wish to have Chinese labels for the CLM UI, and Conga is not yet ready for it. The other one for China is on their own database, which we would need to discuss with Conga team.
Pros
Review Process
Contract Generation & XAuthor
Esign Integration with Adobe
Cons
Migration
Refresh from Sandbox
Roadmap in advance
Responding to Ideas provided by customers in timely way
Likelihood to Recommend
Conga CLM is a good product to have with most of the features covered. With Discovery AI, it makes it better.
VU
Verified User
Analyst in Information Technology (10,001+ employees)
We are using Conga CLM to manage the Contracts Lifecycle of 24 Subsidiary companies within our strategic business unit. We are migrating thousands of records from legacy systems.
Pros
Through our custom wizard, new and infrequent users can easily enter new agreements.
Organization and layout of the agreements make it easy to find what you want quickly
Smart search is vitally important when going through thousands of legacy records.
Cons
Notifications should be easier to configure
we are always running up against the number of records that can be displayed (especially in accounts tab)
Likelihood to Recommend
The scenario where we deal with multiple Subsidiary companies in multiple locations with the common thread is Conga
We use Conga CLM for contracts related to publications. The introduction of Conga allowed us to streamline our processes and significantly reduce the time to contract for our team.
Pros
Reduces the time to contract
Management of contractual clauses & approved legal language
Contract type management (NDA, MSA, etc)
Cons
We've had some challenges with integration into Salesforce, specifically around permissions management and alignment on when something is controlled by Conga vs the Salesforce platform we're working with
Likelihood to Recommend
I've only interacted with Conga CLM, but for our purposes, the tool has significantly streamlined contract management. Where we've struggled is in integration with other Salesforce based platforms and clearly defining when something is under Conga's control vs our other partners on Salesforce.
VU
Verified User
Program Manager in Quality Assurance (10,001+ employees)
We have optimized our marketing forms from a 3 month timeline down to a 3 day timeline. It has greatly improved out cross functional communication and optimization around contracts. We now have a central repository to view and find contracts for our global marketing teams. It has been a great cross functional tool.
Pros
Approvals
Routing for signatures
Easy status lookup
Cons
Business review not in system
UI UX needs to be modernized
Reporting is a major miss
Likelihood to Recommend
CLM is great for advanced approvals
VU
Verified User
Executive in Information Technology (1001-5000 employees)
