This product assessment synthesizes insights from 26 recent reviews of Conga Composer across five dimensions. Conga Composer is primarily used for document generation, with 77% of reviewers citing this as a core function. A significant portion of users, 27%, leverage its Salesforce integration capabilities to merge CRM data into document templates for contracts, invoices, and other business documents. Reviewers frequently highlight the efficiency gains and automation it provides, with 31% reporting reduced workloads and improved accuracy. The tool addresses data inconsistency, time delays, and the need for standardized branding, according to 19% of users. Conga Composer's strengths lie in its document generation capabilities, as noted by 31% of reviewers, and its seamless integration with Salesforce, mentioned by 19%. Users also appreciate its ease of use, with 15% highlighting its user-friendliness. The ROI is primarily seen in the time saved on document-related tasks, with 50% of reviewers reporting this benefit. This time savings translates to increased efficiency and productivity, cited by 31% of reviewers. Document automation and generation capabilities are also highly valued, with 58% of reviewers highlighting these aspects. However, Conga Composer has areas for improvement. A notable concern is the clarity and detail of error messages, cited by 23% of reviewers. Documentation also needs enhancement, with 19% of reviewers requesting more tutorials and real-world examples. While less frequently mentioned, improvements to the user interface and document generation time could further enhance the user experience. Despite these drawbacks, the positive impact on document workflow, particularly through automation and streamlining of manual processes, is a significant advantage, as reported by 38% of reviewers.

Pros

Document generation capabilities
Salesforce integration
Ease of use
Time savings on document tasks
Document automation

Cons

Clarity and detail of error messages
Documentation quality and availability
User interface improvements
Document generation time
Handling of special characters and images in rich text fields

Conga Composer simplifies document creation by eliminating the need for outdated, manual processes. How has Conga Composer impacted your organization’s document workflow?

From 26 reviews

Summary

This report synthesizes 26 product reviews to assess the impact of Conga Composer on document workflows. A significant portion of reviewers, 58% (15 of 26), highlight the product's document automation and generation capabilities. Reviewers appreciate that Conga Composer streamlines previously manual processes, enabling them to generate documents like proposals, contracts, and invoices with ease. This automation contributes to time and efficiency savings, as noted by 38% (10 of 26) of reviewers. These users report a reduction in manual updates, faster processing times, and the ability to scale document generation. Furthermore, a smaller segment of reviewers mention benefits such as improved data preservation and CRM integration, each cited by 8% (2 of 26) of reviewers, which centralizes document management and ensures data accuracy. Some also appreciate the workflow streamlining that Conga Composer facilitates, allowing for better process flows.

Top Quotes

Document automation/generation

“Conga Composer has definitely simplified its document management by automating the creation of proposals, contracts, and invoices.”

Time/Efficiency savings

“We’ve been able to save 300 user hours annually by implementing conga batch to send out pricing documents. It’s made a huge impact on our users time. We’re also able to send these documents to multiple people, removing work on the sales user as well.”

Data preservation

“Preservers all data as actual data now and not just on word or excel files anymore.”

What positive or negative impact (i.e. Return on Investment or ROI) has Conga Composer had on your overall business objectives?

From 26 reviews

Summary

This report synthesizes 26 recent product reviews to assess the return on investment (ROI) of Conga Composer. A key benefit reported by users is the time saved on document-related tasks; 50% of reviewers (13 of 26) mentioned this. This time savings appears to contribute to increased efficiency and productivity, a benefit cited by 31% of reviewers (8 of 26). Some reviewers, 12% (3 of 26), specifically noted a reduction in errors as a positive impact of using the software. However, a small fraction of users, 8% (2 of 26), reported issues with error handling, indicating a potential area for improvement. Also, 8% of reviewers (2 of 26) specifically mentioned the positive impact and ROI that Conga Composer had on their organization.

Top Quotes

Time saved on documents

“Saved user efforts and important time by automating repetitive tasks.”

Increased efficiency/productivity

“Increased overall efficiency and effectiveness. Boosted productivity and profitability.”

Reduced errors

“Increased accuracy from less manual redundant data entry”

Describe how you use Conga Composer in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 26 reviews

Summary

This analysis synthesizes 26 recent reviews to understand how organizations use Conga Composer and the business problems it addresses. A strong majority of reviewers (77%, 20 of 26) cite document generation as a primary use case, often in conjunction with Salesforce integration (27%, 7 of 26) to merge CRM data into templates for contracts, invoices, and other documents. Reviewers also highlight the efficiency gains and automation (31%, 8 of 26) Conga Composer provides, reducing workload and improving accuracy. Some reviewers (19%, 5 of 26) specifically mentioned that Conga addresses issues such as data inconsistency, time delays, and the need for standardized branding. However, a small fraction of users (8%, 2 of 26) reported formatting issues with special characters and images when generating documents from rich text fields in Salesforce.

Top Quotes

Document Generation

“I use Conga Composer for tasks such as automating document generation, merging CRM data into templates, and creating contracts and invoices.”

Automation and Efficiency

“I've seen a significant improvement in efficiency and productivity.”

Salesforce Integration

“I use Conga Composer for tasks such as automating document generation, merging CRM data into templates, and creating contracts and invoices.”

Please provide some detailed examples of areas where Conga Composer has room for improvement.

From 26 reviews

Summary

This analysis of 26 recent Conga Composer reviews identifies areas where users see room for improvement. A notable area for improvement centers around error messages, with 23% (6 of 26) of reviewers expressing concerns about their clarity and detail. Documentation is another area frequently mentioned, with 19% (5 of 26) of reviewers indicating a need for better documentation, including more tutorials and real-world examples. Further areas for improvement include the user interface, the Conga Learning Site, and document generation time. While these areas are less frequently mentioned, they still represent opportunities to enhance the overall user experience.

Top Quotes

Error Messages

“The error messages often lack sufficient detail, which can lead to longer resolution times.”

Documentation

“documentation on their site needs to be the same as their youtube channel”

UI/UX

“The interface sometimes feels cluttered, which can easily updated.”

Please provide some detailed examples of things that Conga Composer does particularly well.

From 26 reviews

Summary

This analysis synthesizes 26 recent product reviews to identify Conga Composer's strengths, as reported by reviewers. A key strength is its document generation capabilities; 31% of reviewers (8 of 26) mention this. The integration with Salesforce is another frequently cited advantage, mentioned by 19% of reviewers (5 of 26), which allows users to easily pull data. Reviewers also appreciate the ease of use, with 15% (4 of 26) noting its user-friendliness. Furthermore, the flexibility in template creation, PDF generation and formatting options are also highlighted as valuable aspects, each being mentioned by 12% of the reviewers (3 of 26). Automation capabilities were also noted by 12% of reviewers (3 of 26), contributing to enhanced productivity by streamlining repetitive document tasks. Customization and report generation are less frequently mentioned, but still represent positive aspects of the software.

Top Quotes

Customization

“Batch being customizeable”

Document Generation

“Data merger and management for creating documents.”

Salesforce Integration

“Grabs data from Salesforce easy.”

Reviews

149 Reviews

Check the Fine Print

Rating: 2 out of 10

June 20, 2025

Use Cases and Deployment Scope

We use this to integrate with other software to produce invoices.

Pros

Compiles the documents effectively into a pdf

Cons

Integration isn't fantastic and could be more efficient with Mission Control
UI is basic and could be clearer

Likelihood to Recommend

Created pdf's OK but the T&C's are unfavourable and should be checked before signing.

Tim Cartledge

Managing Director in Engineering at Cartledge Mining and Geotechnics (11-50 employees)

Vetted Review

1 year of experience

My Conga Composer Review and Opinion.

Rating: 9 out of 10

Incentivized

June 5, 2025

Use Cases and Deployment Scope

I use Conga Composer for tasks such as automating document generation, merging CRM data into templates, and creating contracts and invoices. On the other hand, Conga addresses issues such as data inconsistency and time delays. Also used for routine communications and reporting. I've seen a significant improvement in efficiency and productivity.

Pros

Data merger and management for creating documents.
Offers flexibility to tailor document layouts and content within.
By automating repetitive document tasks, it has enhanced our productivity.

Cons

The interface sometimes feels cluttered, which can easily updated.
The error messages often lack sufficient detail, which can lead to longer resolution times.
Rest, UI can be better but still it's alright.

Likelihood to Recommend

Conga Composer excels at producing consistent contracts and invoices from pre-approved templates and is a versatile tool for document creation, particularly for Salesforce integration.

Anish Chetri

Supervisor in Product Management at Alorica (201-500 employees)

Vetted Review

2 years of experience

Grabs data from Salesforce easy.

Rating: 9 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use the API approach and process about 2,000 to 3,000 documents per day. Have some issues with special characters, richtext field in Salesforce has formatting such as bullets with number and letters with indenting but when Conga generates the document, it left justifies the bullets which is frustrating when trying to dynamically generate the report. Have issue with pictures added to richtext fields and then Conga shows a picture icon instead of the actual picture. Another ask is for attachments in general to add text to each picture and would be printed on the deliverable.

Pros

Grabs data from Salesforce easy.
Report generates 90% of the time so far
Can built a word template pretty quickly when we already know the JSON setup.

Cons

Preserve richtext formatting from Salesforce to Document. Lose the indent formatting.
Way to deal with special characters on final document.
Adding text to each individual picture and have it printed on document too.

Likelihood to Recommend

Shawn Parsin

IT Manager in Information Technology at UL Solutions (501-1000 employees)

Vetted Review

1 year of experience

It has helped our business scale and produce our product faster

Rating: 7 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use Conga Composer for numerous operations, starting with document creation/generation and batch and trigger. We have scheduled batches that pick up documents generated using Conga Trigger and then send them to our customers. These operations are done through automation and manually using the different options offered.

Pros

report creation / generation
excel vs word document options
batch being customizeable

Cons

error messages are poor
sometimes document generation fails but shows as success on the dashboard
the conga link/url setup for conga trigger is super clunky and has character limits

Likelihood to Recommend

its well suited for creating a variety of documentation so that someone is not limited to just word vs excel. Composer also offers the ability to incorporate graphics into the documents. Conga batch can be customized and can be scheduled which offers even more flexibility. One of the biggest pluses is that it can be automated or used singularly if needed.

Verified User

Administrator in Engineering (201-500 employees)

Vetted Review

4 years of experience

My Quick Review of Conga Composer

Rating: 9 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use Conga Composer to generate documents for internal team members and for clients to sign externally. The business problems addressed are related to financial services account opening, relationship management, DQ checks, and KPI generation.

Pros

Works well with IF Statements and Formulas in Excel
Easy to learn and pickup, with more to uncover as you learn
Great online documentation

Cons

More tutorial videos on specific processes
Better technical support through tickets

Likelihood to Recommend

Conga Composer is well suited for situations involving document generation for small and large business purposes. Especially in situations that benefit from document automation.

Conga Composer is less appropriate for situations in which data cannot be readily pulled from Salesforce or another source, where users have lot of manual additions to merged template.

Joel Saukas

Senior Salesforce Administrator in Information Technology at Greenleaf Trust (51-200 employees)

Vetted Review

2 years of experience

Conga Composer makes all the difference

Rating: 10 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use Conga Composer to standardize, organize and maximize our Invoicing and Contract Management processes. Composer allows us to generate invoices based on type and currency to format detailed or summary level information to provide standardization and transparency for our billing and accounting processes. Conga Batch allows us to setup automation to send out all of our invoices and related follow-up communications. For quoting and contracts, Composer allows us to maintain multiple templates depending on contract type, which has opened up more possibilities for self-service and has freed up more time for our legal team to focus on more complex challenges as our business evolves.

Pros

Flexible template creation and management
Batch automation of Invoicing communications
Flexible and robust merge field automation to increase transparency and enforce greater accuracy for our contracting process

Cons

Sometimes it is confusing to lookup query terms within Conga Learning site
Within Conga Learning the more real world examples and How-Tos, the better

Likelihood to Recommend

Invoice creation, and contract generation. Batch send of reminders and communications.

Composer is great at pulling from field data of source objects, but limited to 1-level of relation to that source objects, and not as capable of making calculations or formulaic logic within the template - it is often better or easier to create those formulas in Salesforce and then retrieve them with your template.

Verified User

Administrator in Customer Service (51-200 employees)

Vetted Review

4 years of experience

Compose with Conga Composer

Rating: 8 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use Conga Composer to generate custom documents that are our work product. Composer takes in dynamic information from Salesforce and generates a PDF that will be sent to our client once our work is complete. We have specific document needs by client and compose allows us to meet those requests and needs.

Pros

Generate PDF
Generate Excel documents
Provide an intuitive UI/UX

Cons

Better documentation around new features
Support for more types of documents
Improve help for merge syntax within a document

Likelihood to Recommend

It is well suited for being able to generate dynamic document generation. It allows for the users to select from a wide range for predefined templates to pull in CRM data to apply to merge fields in the template. If there are specific needs around a standardized document with dynamic data it works well.

Verified User

Director in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Conga Composer to the Rescue

Rating: 9 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use Conga Composer to assemble our pricing documents that are provided to our distributors and customers. These documents house pricing information and contract information. Conga composer allows us to reference information from custom objects which is great!

Pros

Admin friendly without needing a salesforce developer
Generates an organized PDF output that is easily digestible
Have not run into limits when building tables

Cons

Quicker run time when merging document information

Likelihood to Recommend

It works well for us to generate pricing documents.

Brittney Maile

Salesforce Admin in Sales at Banner Engineering (1001-5000 employees)

Vetted Review

2 years of experience

It has impacted our workflows immensely.

Rating: 7 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use it alot to build PDF templates, writing Global Merge queries and generating invoices and adjustments related to monetary stuff. We also recently wanted to add an ink signature option using Conga Sign (We already use Sign but we heard we need to use the API for this use case) so we are in process of implementing that.

Pros

Global Merge
Ease of Integration with Salesforce
Lack of coding/implementation required

Cons

Conga Sign
Building Templates on Word could be improved now.
No support for Sandbox-Prod deployment using change sets in Salesforce

Likelihood to Recommend

Invoicing and Reporting

Verified User

Engineer in Information Technology (11-50 employees)

Vetted Review

3 years of experience

I love Conga Composer and so grateful we found this solution

Rating: 8 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

Generating a client list with logos and printing a PDF format using Salesforce as our single source of truth. Creating Quotes that are pulling from multiple related objects which cannot be done using Salesforce alone.

Pros

Queries multiple objects for one document
Their support is amazing
Creating beautiful final documents for presentations

Cons

Parameters guidance needs to be improved
Documentation is plentiful but it's a challenge to find what I need
Error messages when something's not working

Likelihood to Recommend

Document creation where you query across multiple related objects is veryy eas

Verified User

Administrator in Corporate (201-500 employees)

Vetted Review

1 year of experience

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