#1 most frequent
United States of America
43.6%405 installations of 928
Who Buys & Uses Comm100
#2 most frequent
India
10.7%99 installations of 928
#3 most frequent
Canada
8.3%77 installations of 928
Greater Potential To Close The Sale
Pros
- Real-time, reliable communication system.
- Provides unique opportunities to show clients specific pieces of content.
- Easy to use platform for all employees.
Cons
- Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
- If you know anything about computers, the training Comm100 provides is remedial.
Return on Investment
- We're relatively new to the Comm100 family, but we feel the positive impact has been in the direct communication — our customers knowing that there's someone on the other end that's helping them out and getting them to the right content.
Usability
Other Software Used
Adobe PhotoShop, Adobe Acrobat DC, Adobe InDesign
One of the best Online Chat tool
Pros
- We have a live chat icon on the website, so users can easily contact us for instant support.
- Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
Cons
- Only one thing: We need a function to capture a quick screenshot. This can be useful during a chat session.
Return on Investment
- Our download-to-purchase cycle increased by around 3% after applying the live chat system.
