LiveChat Makes the World Go Round :)
Pros
- Their customer support is so quick with help/responses!
- In the two years that I have used the product, I haven't experienced any downtime.
- Consistency, professional and clean, user-friendly.
Cons
- Making it easier to find archived chats (having the option for just one's self)
- Color scheme changes - maybe some darker colors, not as bright/whites
- A different way of transferring to dept's and not just giving a direct transfer option as the first option.
Return on Investment
- Helps us keep up with our current customers and resolve their issues ASAP
- Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
- API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.
Alternatives Considered
Zoho CRM, Slack and TeamSupport
Other Software Used
TeamSupport, Zoho CRM, Slack
