Cisco Business Edition 4000 - Great Solution
Use Cases and Deployment Scope
The solution is used to provide the telecommunication solution for our internal and external users. We have SIP and T1 trunks for handling our outbound calling volume and least cost routing.
Currently working on expanding the solution to incorporate Avaya softphone for users working remotely via VPN a connection. In addition, we have a reservation department that uses this solution to handle our incoming calls.
Pros
- Call routing
- Voicemail
- SIP Trunking
Cons
- Call recording
- VM To Email
- Mobility
Return on Investment
- Good ROI
- Ease of deployment
- Core functions are stable
Alternatives Considered
IBM Cloud Availability Monitoring (deprecated)
Usability
Other Software Used
Avaya Cloud Office, Broadcom Symantec Email Threat Detection and Response, Veritas Backup Exec



