Cisco Business Edition 4000 (discontinued) vs. OpenVoice

The availability of numerous subscription options is one of the most impressive features of Cisco Business Edition 4000. Businesses can purchase prepaid subscriptions for 1, 3, or 5 years, depending on their needs and budget. The Cisco Business Edition 4000, which is cloud-managed, is the phone system that the small-scaled industry has been waiting for. It seamlessly blends the old and modern, allowing [organizations] to meet their conventional communication demands while remaining compatible with cutting-edge communication technology.

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OpenVoice works really well for large 80+ conference calls. We've hosted over 30+ calls on the system and never once had any service outages. It is a stable platform that works reliably!

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• Call routing
• Voicemail
• SIP Trunking

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• Simple dial-in instructions.
• Multiple number choices to call in with.
• Recording!
• Web portal to control the call.
• Simple billing.

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• Integration with other vendors
• More suitable GUI for newbies in IT
• Integration with other Cisco products in term of WAN connections

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• No built-in video options.

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As it is a completely cloud-based product this is easy to access. We easily manage or access it from anywhere. It is very easy to deploy and easy to manage and use. Its mobile device integration feature is very good and we loved it. It is ideal for remote access.

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The support once you have been able to actually connect with someone is great. The challenge is that it is very difficult at times to get someone from support at short notice to work with you, especially when you have a production impacting issue. I had a licensing issue that took me about 1 week to get support attention, once connected with them was resolved with two days.

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It's been years since I've had to call into OpenVoice for any technical support issues. The main issues I had were more on the billing side, but those billing issues were cleared up quickly.

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Cisco Business Edition 4000 is an simple to use, cloud-hosted system based on Cisco's IP telephony technology. It is a optimal solution for for SMB businesses and supports up to a maximum of 200 IP Phones. For customers looking for larger user group, Cisco BE 6000 or BE7000 would be a better option.

OpenVoice provides a quick, simple way to gather users together for conference calls. We've tried using WebEx's audio bridge, but many times users find themselves confused by the prompts. We've tried numerous times to educate users on WebEx, but it always seems to fall back on OpenVoice.

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Independently Invited by TrustRadius

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• Optimal solution for small/medium organizations.
• Lowers cost with reduced IT overheads and cloud management.
• Rapid deploy model helps for fast setup.

• The built-in recording feature allows us to post recordings of conference calls with ease.
• Attendance to OpenVoice calls have been positive.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info