TrustRadius: an HG Insights company

Checkout.com

Score8.5 out of 10

88 Reviews and Ratings

What is Checkout.com?

Checkout.com headquartered in London enables businesses with technology designed to make payments seamless. Checkout.com boasts the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, fraud filters and reporting through one API. Checkout.com can accept all major international credit and debit cards, as well as popular alternative and local payment methods. The company launched in 2012 and now has a team of over 1100 people across 18 offices worldwide.

Top Performing Features

  • API or SDK

    Tools to interact with payment gateway code

    Category average: 7.8

  • Global Support

    Supports many currencies and languages

    Category average: 7.4

  • Recurring Payment Support

    Ability to support subscriptions and recurring payments

    Category average: 7.4

Areas for Improvement

  • Billing and Invoicing Support

    Billing a client for work done

    Category average: 7.3

  • Payment Form Acceptance

    Ability to accept many different forms of payment

    Category average: 7.2

  • Fraud Detection

    Ability to detect fraudulent transactions while allowing legitimate transactions

    Category average: 7.1

Paysend Acquiring.

Use Cases and Deployment Scope

Paysend uses Checkout to acquire Various payment methods, such as Visa, Mastercard, and Giropay. This acquisition acts as funding for remittances, which are processed via Payment. Paysend uses Checkout.com in markets without direct scheme access, such as the US. Additionally, we plan to use Payouts from our US entity to Visa and Mastercard.

Pros

  • Customer Success.
  • Value Added Service.
  • Industry Expertise.

Cons

  • More Markets Globally.

Return on Investment

  • We utilize Checkout to deal with transactions with certain issuers due to the superior acceptance rates.
  • Checkout supported the growth of our EU business to become a 1.4bn per year volume.
  • We have seen a 4% uplift in acceptance in the US since adopting IA.

Alternatives Considered

Worldpay from FIS and Nuvei

Other Software Used

Onfido, Plaid

Checkout review.

Use Cases and Deployment Scope

We use it for our payment needs. It helps us receive payments via cards and payment links. The integration helps us receive and manage payments without any hassle.

Pros

  • Manage payments.
  • Reports.
  • The API services are very good.
  • The documentation is really helpful.

Cons

  • The support team sometimes does not reply.
  • The new checkout platform is missing some features that the old platform used to have, like a section to see a list of all the associated cards of any customer.

Return on Investment

  • the acceptance rate has improved.
  • Payout reports are helpful.
  • the support team is helpful.

Other Software Used

Braintree, a PayPal service, dLocal

Check this Out.

Use Cases and Deployment Scope

Checkout is our primary payment provider for debit and credit card deposits in the EU, UK, and Australia. This gives us an alternative to SEPA deposits and one that allows us to build more attractive products on top of them (for instance, subscription services, which don't work functionally with SEPA deposits but are really easy with cards).

Pros

  • Payment Recon.
  • Refunds
  • Chargeback Handling.
  • Fraud Detection.
  • Customer Service.

Cons

  • Need to add pre-arbitrations and arbitrations to the portal directly.
  • Support for deferred debit cards.

Return on Investment

  • Checkout has allowed us to enter markets worldwide without having to find a new provider—the same seamless experience across Europe, the UK, and Australia.
  • The efficient chargeback setup on the portal allows us to monitor and respond to chargebacks promptly and efficiently, and help is always available for cases that are a little less black or white.

Alternatives Considered

Stripe Payments and Worldpay from FIS

Other Software Used

Slack, Sift Digital Trust & Safety Suite, Geocomply Core

Exemplary quality acquiring

Use Cases and Deployment Scope

We use Checkout.com as one of our primary acquirers to accept payments from users' credit cards (Visa, Mastercard).

For us, as a crypto on-ramp and off-ramp platform, the acceptance rates, settlement period and the fees are the most crucial business parameters.

Pros

  • covers a wide list of countries with high conversion
  • makes settlements T+1
  • offers competitive pricing

Cons

  • KAM response time

Return on Investment

  • margin
  • revenue

Other Software Used

Fireblocks, Kraken, Elliptic

Checkout.com is a reliable and knowledgeable partner that helps us maximise and payments performance.

Use Cases and Deployment Scope

Checkout.com is one of our primary gateways. Seamlessly integrated into our payment stack, it delivers reliable payment services across our brands for eCommerce traffic and other business initiatives.

Pros

  • They provide excellent advice from knowledgeable subject matter experts on all things payments.
  • They adapt quickly to our business-changing needs, helping us stay agile as our business grows.
  • They provide trustworthy and reliable services that enable us to take payments with as little friction as possible.
  • They are as passionate about performance as we are, working closely with us to ensure we maximize the chances of success for every transaction.

Cons

  • It would be great to see more data points available in the data analytics area of the dashboard.
  • While coverage is good, more APMs, particularly across Europe, would be great to allow us to maximise the opportunities there.
  • An advanced query tool built into the platform that allowed access to manipulate the raw data via SQL and extract it for further analysis and aggregation with other data sets.

Return on Investment

  • It has enabled us to become a multiple PSP business by seamlessly integrating with our current setup.
  • Provided prompt support in integrating and accepting payments for a new business area we were expanding into, delivering a considerable revenue stream to our bottom line.
  • Assisted us in navigating numerous evolutions of the payments landscape, such as network tokens, and provided data to enable us to better understand how the adoption of these was evolving and how we could best maximize the opportunities this offered and reduce the cost impacts of card scheme penalties.

Alternatives Considered

Stripe Payments, Stripe Radar, Stripe Billing and Adyen

Other Software Used

Ravelin, Looker Studio, Snowflake