Celonis is a wonderful application and a Game changer application in the
current MarketScape, providing more capabilities in giving the process insights in almost all the
end-to-end processes and helps to realize value to our company. Celonis has the latest trend
analysis and applications that drive through many automations which helps us in process
improvements which drive us to improve the processes and brings value and improves cost
effectiveness to the Company.
Pros
Improve business process outcomes
Enhance decision making
Create internal/operational efficiencies
Cost management
Improve business process agility
Cons
Product roadmap and future vision
The Studios are bit complicated in adjusting.
Automation process can be improvised
Need to be more user friendly for end users
Likelihood to Recommend
All EMS applications, Action flows used in Automation, Create internal and operational efficiencies helps a lot and is well suited User friendly and timely support and access to
the trainings for a beginner is well designed. Use of AI and latest technology adaptions must be more user specific and easily understandable to the
end user and is not well suited
VU
Verified User
Contributor in Finance and Accounting (Accounting company, 10,001+ employees)
We concentrated on process mining operations connected to health care initiatives, such as process automation, simulation, and machine learning while keeping everything integrated with the purpose of improving business processes where Celonis play an important role. It also aids us in bettering compliance and risk management, as well as making better decisions.
Pros
Celonis Performs well in data verification.
Celonis create good operational efficiencies.
Every Celonis customer can now take use of the Celonis Academy, which is now available for free.
Cons
Not all of the templates available in the on-premise content store are available in the EMS Content Store, as we've discovered.
Data from Celonis EMS (cloud) is difficult to export into other systems.
The number of PQL functions available is restricted, and sophisticated calculations might be difficult to implement using PQL statements.
Likelihood to Recommend
We've been working with Celonis on machine learning projects over the past two years, and the support they gave to help us move to the EMS platform was critical to the project's success. In addition, the framework created around value realization has aided us in extracting more value from the product. We were also focused on process automation to verify the data available with health care.
We are a corporation that uses a single Recruitment Process Outsourcing instance. Celonis is a fantastic tool for revealing the inconsistencies in our procedures. These differences can arise for a variety of causes, but Celonis provides an OBJECTIVE perspective on what are frequently SUBJECTIVE "feels like" situations. This impartiality enables the prioritization of prospects and the development of a business case for products that must be moved to different clients.
Pros
Fast closure of candidate sourcing
Process for analyzing candidate with various skills
Complete analysis of Recruitment Process Outsourcing (RPO)
Cons
It's a little difficult, but not impossible, to run the software in a production environment.
Configuration management like versioning can also be improved.
If there is a room for reducing the cost based on storage, it would be good.
Likelihood to Recommend
Celonis is ideal for the recruitment process, which involves individuals applying, interviewing, being offered, and accepting positions. Celonis also allows the HR department to manage the data from the recruitment process, allowing them to track the speed of the process and understand why candidates drop out. Celonis examines the efficacy of HR systems, how they respond to employee requests, and who is in charge of specific activities.
Using Celonis, we address problems across various financial processes such as O2C and P2P. The scope of the use cases has varied from small departments to across-organization analyses.
Pros
Analytics
Process Intelligence
Process Mining
Cons
None
Likelihood to Recommend
Celonis is well suited to support continuous improvement initiatives, as well as serve as an accelerator to understand processes throughout the organization. If digital data is being captured within a process, Celonis can be used to analyze the data and provide valuable insights that one would not be able to gain from the non-data-driven analysis.
VU
Verified User
Manager in Professional Services (Management Consulting company, 10,001+ employees)
We have been implementing Celonis for several of our clients. We are currently working on building out our practice, so we are developing Sales Demos for our existing clients to prove the value of implementing Celonis.
Pros
Easy user interface when it comes to integrating data
Excellent training and support for new implementers
Robust analytics that are visually appealing to client
Cons
Service desk is vague and not helpful until it is escalated
Documentation available on the web needs to be more robust.. more blogs, discussions, etc
Likelihood to Recommend
I would recommend the software for any client that wants more insights into their business process. If they are interested in deep analytics on an end-to-end process Celonis allows for clear visualization and analysis.
Celonis is being used in our company to analyze high-level and case-specific views of the life cycle of purchase orders and sales orders which come from multiple ERPs to identify inefficiencies/gaps in the process (those that deviate from the happy path). It is also being used to notify teams of the pending actions they need to do by using the Action Engine module.
Pros
Good UX design and easy to learn
Deep diving into process inefficiencies
Excellent documentation in help resources, including guides to best practices
Available certifications and training for Partners
Continuous, further development of the products
Great customer service /support
Cons
There are limits that we know of, especially if you are maintaining a large amount of data since there's only so much you can load in the dashboards
There are still manual processes, especially in importing data from one pool to another, which I'm hoping they can automate in the future (probably using schedules)
I wish there would be more sample use cases to utilize the Machine Learning Module
Event Collection versioning
Usage Statistics
Likelihood to Recommend
Celonis exposes a lot of opportunities to automate the existing processes but these have to be built, and more often than not, custom-tailored to your company's system. There is still a lot to improve on, but I've been part of various implementations - different ERPs and different process blocks, from proof of concepts to projects which have to maintain a wider scope of data and Celonis still delivered. There only has to be a lot of customization and effort involved if the ERP is not available in the standard lists of ERPs they have.
I am part of Accounts Payable. As we deal with the transaction process we were looking for a tool that can help us know loopholes and deviations which can streamline the process. We were also looking for certain metrics to know the health of the process and improvement opportunities. We have opted for Celonis and certainly, there are a lot of opportunities based on analytics the Celonis can provide. We are hoping that we could utilize insights that Celonis can provide to realize business value.
Pros
Process Explore - Based on data feed from ODW Celonis can show insights on process deviation.
Customized User Case - Customized and build dashboards that can be used in day-to-day operations.
Business insight - Helps know leakages or loopholes in the process.
Cons
Flexibility in modifying data ability to export reports with field selection
Likelihood to Recommend
It is well suited in cases where management has to make decisions based on the output which can be compared with the previous period with help from dashboards and graphs.
As a consulting organization, we deal with a variety of projects in the transformation space and it starts with process discovery, Celonis has been super helpful in projects like ERP transformation, operations excellence, process improvement initiatives. Having Celonis into EMS, we have a new execution environment that helps Accenture in implementation projects, which eventually opens new channels around automation, simulation, etc.
Pros
Automated visualization of ASIS process
The ability to connect to different source systems gives flexibility and comfort to capture things end to end
Ability to extend the mining capability to space like automation
Enabling strategic global initiatives like sustainability
Cons
Advanced Simulation capabilities
Enterprise wise Digital twin capability
Deeper task mining & offline data
Likelihood to Recommend
Celonis has been exceptionally good as a partner, they do not only enable our client projects and win however always ready to explore more innovative areas to go beyond the boundaries. That is what makes Celonis as a partner more unique. Though there are several providers in this space, however, based on my experience with Celonis, I would strongly recommend Celonis for identifying execution gaps and bridging them with its most advanced solutions.
VU
Verified User
Executive in Corporate (Management Consulting company, 10,001+ employees)
Celonis is integrated as a part of the standard approach for all client engagements. We use it for process discovery and analysis across engagement types like process transformation, ERP deployment, Cost reduction, value chain efficacy, etc
Pros
ERP system log extraction and analysis
Opportunity identification
Action execution
Cons
What if simulation scenarios
Business case
value quantification
Likelihood to Recommend
Celonis works really well when there is structured data available and there is a common identifier to string all activities that happen across systems. If the data is not time-stamped or the activities are not clearly described then it takes effort to use Celonis to string the end to end value stream
VU
Verified User
Vice-President in Information Technology (Management Consulting company, 10,001+ employees)
