Celonis Reviews & Insights

Score9.9 out of 10

204 Reviews and Ratings

Overview

Synthesised from 21 reviews | Last Published July 8, 2026

Celonis is utilized by organizations for process excellence, identifying inefficiencies, and driving automation across various business functions, including procurement and order management. In TrustRadius reviews, users leverage the platform for comprehensive process analysis and improvement, visualizing business processes, and uncovering root causes of inefficiencies. Its primary strengths lie in robust process mining and analysis capabilities, strong data integration from disparate systems, and effective visualization tools for dashboards.

Reviewers frequently cite the positive ROI from enhanced operational efficiency and cost reductions, with significant support provided by Celonis Academy and Value Engineers. However, areas for improvement include the complexity of the User Interface, the need for more comprehensive and updated documentation, and limitations in customization and debugging options. The licensing and cost model also raised concerns for some users.

Pros

Robust process mining and analysis capabilities
Strong data integration from multiple enterprise systems
Effective visualization and dashboard creation
Identifies opportunities for process improvement and cost savings
Valuable training resources through Celonis Academy and Value Engineers

Cons

Complex User Interface for process mining
Limited or outdated documentation and tutorials
Challenges with customization and debugging options
Difficulties in data modeling and managing complex relationships
Concerns regarding the licensing and cost model

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Celonis Reviews

179 Reviews

Hey Good One

Rating: 10 out of 10

Incentivized

April 15, 2026

Use Cases and Deployment Scope

Test

Pros

test

Cons

Likelihood to Recommend

10tem

KashyapR Patel

Senior Private Accountant in Customer Service at HGInsights (51-200 employees)

Vetted Review

1 year of experience

View profile

Celonis Review

Rating: 8 out of 10

Incentivized

May 5, 2025

Use Cases and Deployment Scope

We are using Celonis for a variety of processes in our organization, to gain insights and improve efficiency

Pros

Real time KPI reporting
Process Analysis
Automated Notifications

Cons

Log reporting on Celonis internally (pipeline monitoring, notification monitoring)
Automation to certain third party applications
Automated documentation of data pool (extraction, scripts, parameters) and dashboards (views, knowledge models etc.)

Likelihood to Recommend

Well suited for process analysis; deep dive into what you are doing. Less suited for heavy automation use cases; in our experience other tools are more suited for this.

Verified User

Employee in Information Technology (10,001+ employees)

Vetted Review

5 years of experience

Transforming Business Processes with Celonis.

Rating: 10 out of 10

Incentivized

May 2, 2025

Use Cases and Deployment Scope

In our organization, we utilize Celonis to enhance process excellence and drive automation across various functions, enabling us to analyze and visualize business processes and identify inefficiencies and areas for improvement. With various implementations in areas like ITSM, HR, Procurement, Commercial Operation, Asset Management, Celonis could support reducing workload by automating repetitive tasks, braking down data silos by integrating data from different sources into one platform and providing a clear visualization of the process flow.

Pros

Mapping out entire process flow.
Real-time monitoring and analysis.
Integrates data from multiple sources into a single platform, breaking down data silos and providing a holistic view of business processes.
Forecast and prevention.

Cons

Enhancing the AI and machine learning algorithms to provide more accurate forecast.
More guided tutorials for new users, and how to use dashboards.
Offering more webinars from Celonis experts within Uniper.

Likelihood to Recommend

I believe that Celonis is a great tool to use in Uniper, as it can integrate data from different sources into a single platform, making interfaces more accurate and facilitating the monitoring of data flow from one source system to another.

Verified User

Employee in Corporate (10,001+ employees)

Vetted Review

3 years of experience

Discover the unknown value in your process

Rating: 9 out of 10

Incentivized

May 1, 2025

Use Cases and Deployment Scope

Celonis is used in all major processes in my organization to get transparency and to analyse and optimize the process. Celonis is also used in achieving process standardization, Proactive alerts, deviation flagging, Business Executive dashboarding and is now an integral part of our organization. We are specifically focusing on cross functional points of the process, which are usually the bottlenecks. We are also now focussing on mapping these end-to-end processes to achieve further improvements.

Pros

Helps to obtain a clear understanding of the process execution by bringing utmost transparency in the process
Provides functionalities to act proactively to avoid delays and further causes of process deviations and bottlenecks
Aids to standardize end-to-end processes.
Functionality to connect to multiple systems in the IT Architecture and hence achieve efficient and fluid process executions.

Cons

Documentation of the features in Celonis needs to updated regularly
Customizable low-code setup for standard Organizational processes
Better support for End-to-End process documentation

Likelihood to Recommend

Celonis caters different needs of different business involved in the process. It is extremely useful for Process Analysts to delve into the process for identifying root cause of Pain points. It supports to get an overview of key metrics for Management. It helps to standardize and redesign processes. Identify dependencies of a single entity and aids to understand the impact of an entirely different vertical onto to the current focus of analysis. The Object Centric visualizations and Process Adherence Manager gives a great digital twin of the processes in the Organization.

Verified User

Employee in Information Technology (5001-10,000 employees)

Vetted Review

4 years of experience

Review on Celonis Schaeffler AG.

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use Celonis for our Inventory Management process. Our main problem, which triggered us to look into Inventory Management, was high inventory levels, as many manufacturing companies in the industry face. We identified that planning parameters in our plants are irregularly updated, often based on limited data and experience, which leads to excess stock. We built a Material Insights solution using Celonis, customized it to our process, and focused primarily on identifying materials where we can reduce safety parameters. We then received recommendations from Celonis on safety parameters based on statistical analysis. Ultimately, this contributes to reducing excess stock and increasing free cash flow and warehousing capacity. In addition to this, we also examine orders that can be canceled and released, conduct premium freight analysis to assess supplier behavior, and review claim costs.

Pros

Focus on generating value for the customer through Process Mining.
Being customer centric, listening needs of customers very well and taking quick actions.
Providing out of the box analyses that makes start easy.

Cons

We had to build a custom dashboard for tracking value realization, as the transformation center was minimal in scope. For a very value-focused company, this area can be improved, which would be incredibly beneficial.
The current licensing model sometimes limits the ambitious value goals, as we can't experiment with building analyses in different areas without a long-term license for that process.

Likelihood to Recommend

I think Celonis works really well in business cases that are well-built. Before starting anything, if the business case is set up properly, including business problem, solution proposition, and target value, then it's easier to know what to expect & what to do. Celonis excels at supporting the business in the beginning, providing a thorough understanding of the business case. I don't think building to see what's wrong and doing an exploration work well. In addition, it was to be a good base for improvement opportunities, not just a regular dashboard to see transparency.

Zeynep Dirikan

Process Mining Product Owner in Information Technology at Schaeffler AG (10,001+ employees)

Vetted Review

5 years of experience

Driving Real Transformation with Celonis

Rating: 9 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

Process Mining in AP and AP and P2P. Automation, Compliance, Report

Pros

Duplicate Checker
Dashboards
Action Flows

Cons

HelpDesk

Likelihood to Recommend

Visualisation and automation suits very very well

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

4 years of experience

Celonis - Amazing Offering and Even Better Support

Rating: 10 out of 10

April 17, 2025

Use Cases and Deployment Scope

We have identified several use cases for our partnership with Celonis. Currently, we are primarily focused on the Procure-to-Pay workspace. We are identifying opportunities to reduce duplicate payments, improve processing speed, and ensure the accuracy of our work.

Pros

Identify opportunities in current processes
Assist with improvement efforts to close gaps or augment performance
User interface to the technology

Cons

Can be expensive in some areas (sustainability) without clear ROI

Likelihood to Recommend

Celonis clearly excels in the financial area. Procure-to-pay. Accounts Receivable. Payment Processing. We see potential for Celonis to help in more complex areas such as our supply chain, warehousing, and distribution spaces. However, it is much more involved and requires a very different approach than the typical process mapping.

Verified User

Program Manager (10,001+ employees)

Vetted Review

5 years of experience

Recent adopter of Celonis.

Rating: 9 out of 10

Incentivized

April 14, 2025

Use Cases and Deployment Scope

We use Celonis as our calculation method for our IFRS 9 annual and monthly calculation. Celonis obtains our overdue balances directly from our account system. It then uses certain logics to perform standard exclusions as per our requirements and then, using code, our calculation logic has been built in to return our amount to be adjusted. It provides us the flexibility to also upload a config file to override certain calculations where we know IFRS 9 requires updates such as insolvencies etc.

Pros

Flexibility at the start of our POC phase.
Great communication throughout build phase.
Quick feedback and error handling.

Cons

Detail documentation throughout the process to aid handover notes.

Likelihood to Recommend

The ability to download the information and then perform basic calculations is a really good use case, but it only scratches the surface. It could be used to perform detailed comparisons during migration between systems, as well as KPI measurements and analysis.

Verified User

Consultant in Finance and Accounting (10,001+ employees)

Vetted Review

1 year of experience

Very satisfied with Celonis.

Rating: 9 out of 10

Incentivized

April 14, 2025

Use Cases and Deployment Scope

Celonis is a powerful tool for process mining and execution management. Celonis helps us to visualize and analyze our business processes to identify inefficiencies and areas for improvement. This can lead to significant cost savings and increased operational efficiency. By providing a detailed view of processes, Celonis enables us to automate repetitive tasks, reducing manual effort and minimizing errors.

Pros

Visualize and Analyse Business Processes.
Automate repetitive tasks.
Aids in auditing how processes are executed.

Cons

Simplifying the user interface.
Data Integration and the knowledge model are a little bit hard to understand.

Likelihood to Recommend

Process Mining, Process Optimization, Process Automation, Process Auditing, Compliance Checks, Employee Onboarding, Saving Costs.

Verified User

Employee in Engineering (10,001+ employees)

Vetted Review

25 years of experience

Warehouse KPI metric tracking with Celonis

Rating: 7 out of 10

Incentivized

April 3, 2025

Use Cases and Deployment Scope

Warehouse KPI metric tracking. Highlighting opportunities for process improvements and acting as a global source of truth for distribution center WMS data.

Pros

User friendly UI on new views screen.
Numerous integrations with other companies and marketplace.
Quick data load times

Cons

Process mining UI -> variant explorer is hard to follow -> understanding what the start/end steps are in the variants is not straight forward
Action flows are not as easy to implement as shown and require self learning
When publishing a view, default shouldn't be to publish all views

Likelihood to Recommend

Warehouse distribution or manufacturing environments where there are a clear number of steps within a process start to end.

Ray Nagashima

Senior Business Analyst at Ingram Micro (10,001+ employees)

Vetted Review

1 year of experience

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Review on Celonis Schaeffler AG.

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Pros

Focus on generating value for the customer through Process Mining.
Being customer centric, listening needs of customers very well and taking quick actions.
Providing out of the box analyses that makes start easy.

Cons

We had to build a custom dashboard for tracking value realization, as the transformation center was minimal in scope. For a very value-focused company, this area can be improved, which would be incredibly beneficial.
The current licensing model sometimes limits the ambitious value goals, as we can't experiment with building analyses in different areas without a long-term license for that process.

Likelihood to Recommend

Zeynep Dirikan

Process Mining Product Owner in Information Technology at Schaeffler AG (10,001+ employees)

Vetted Review

5 years of experience