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Carbonite Server

Score1 out of 10

65 Reviews and Ratings

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What is Carbonite Server?

Carbonite Server (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server users can protect virtually any type of file on both physical and virtual servers, NAS, SAN and external hard drives. The vendor’s value proposition is that their solution assures that users without an IT department and those that are the IT department can rest easy knowing their data is safe. According to the vendor, Carbonite Server is easy to configure and schedule automatic backups (full, incremental and differential) that require zero user interaction. Users can choose local, cloud or hybrid backup targets.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Carbonite Server has to offer, as determined by TrustRadius' reviewers.
Based on 65 ratings of Carbonite Server's features
View all features

Top Performing Features

  • Business application protection

    Protection of all applications running in the data center

    Category average: 8.5

  • Multiple backup destinations

    Multiple backup destinations is the ability to backup data to more than one location

    Category average: 8.4

  • Incremental backup identification

    Incremental backup identification is the ability to identify incremental changes since last backup

    Category average: 9.1

Areas for Improvement

  • Deduplication and file compression

    Integrated deduplication and compression capabilities

    Category average: 8.3

  • Management dashboard

    Web-based dashboard allowing configuration and monitoring of all backups

    Category average: 8.9

  • Platform support

    Product supports multiple operating systems and applications

    Category average: 8.7

Reviews

What users are saying about Carbonite Server.
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Carbonite Server backup ensures our data is safe.

Incentivized
mike nugent
Quality Manager in Quality Assurance at BC Systems (51-200 employees employees)

Pros

  • Carbonite Server makes it easy to set up the Back up schedule and offers many custom options within the plan.
  • The reliability of the backup was the key factor in our choice to go with carbonite.
  • The set up cost was acceptable compared to other similar platforms.

Cons

  • I have not encountered any missing functionality.

Return on Investment

  • We have had two instances in the past year where we need to restore some data from a backup. This service is invaluable.
  • The reputation of the company makes it a good choice.
  • The cost of the service is in line with other platforms.

Carbonite - A friendly tool to handle your all backup operations

Incentivized
Santhosh A O
System Analyst in Information Technology at Stratogent (51-200 employees employees)

Pros

  • Easy to manage.
  • Easy to deploy the agent and configure the same.
  • User friendly.
  • Efficient and reliable.
  • Easy for freshers to explore.

Cons

  • Needs improvement in reporting section.
  • Needs DR environment.
  • Needs extra options to fetch the Vault data report and Retention report.

Easy enough for non-IT experts and a solid pick for most small sized company

Incentivized
Verified User
Administrative Assistant in Information Technology (1-10 employees employees)

Pros

  • The user interface for Carbonite Server was really easy and friendly to use.
  • Although the setup process was somewhat clunky compared to other similar services, once it's up and running, managing it is super straight forward.
  • Back up scheduling and notification system was very minimal and non-intrusive.

Cons

  • The user interface is nice, but is a bit dated compared to other brands. A facelift would definitely be appreciated.
  • Granular restore for Exchange has to be set up explicitly and require some additional applications. It wasn't mentioned when we first set up the service until one of the staff noticed that it wasn't backing up the mailbox. It would be nice if such granular restore is mentioned upfront by asking the user what type of files they're going to back up.
  • No notification for failed backups. Any form of email notification or push notification would be appreciated if the backup fails. Some backup took hours and it's quite frustrating just to come back and see it failed at like 10%.

Return on Investment

  • Wait time for customer service could be shorter since its just not feasible to go through the entire documentation just to resolve some specific issues. Its much faster to just explain my current situation to the tech agent and both of us figure it out.
  • Very satisfied with the customer service. I have talked to some really helpful agents who are patient and willing to teach since they're really familiar with the system. Overall it has been a good experience, though the wait time could be long at times.
  • Documentation could be improved. Less technical jargon and more plain English to reach the point across would be appreciated. Not all IT admins graduate from Stanford.

Alternatives Considered

Veeam Backup for Microsoft Office 365 and Veeam Backup & Replication

A solid backup system, but could use a little help

Incentivized
Verified User
Engineer in Information Technology (201-500 employees employees)

Pros

  • Backups
  • Installation of client
  • Reliability

Cons

  • The user interface is clunky.
  • Admin console is very slow.

Return on Investment

  • We have a safety net that we didn't have before.
  • Key players are now backed up through an automated system that was easy to silently install.
  • The resources used impacted our exchange server negatively and slowed email until it was disabled.

Alternatives Considered

Code42 (formerly CrashPlan)

Other Software Used

Code42 (formerly CrashPlan), ManageEngine Mobile Device Manager Plus, Microsoft 365 Business

Carbonite EVault Backup and Disaster Recovery made easy

Incentivized
Timika HiteView profile
Senior IT Analyst in Information Technology at City of Lancaster (201-500 employees employees)

Pros

  • Carbonite Evault allows for easy management of backups. Once the system is integrated there is minimal hands on time. The system is smart enough to email you if there is an issue to give you the opportunity to fix it before it becomes a larger issue.
  • Carbonite Evault does restores very well also. Our favorite restores are the BMR (Bare Metal Restores). This type of back up allows you to restore the entire server configuration to a brand new box.
  • Carbonite Evault does a good job of allowing you to schedule backups when it is convenient to you with little impact on your bandwith.

Cons

  • There is room for improvement on the notification of policy changes or the inability to support older hardware. We were left with several mission critical servers that no [longer] backed up without notice. The issue was resolved once we contacted support.
  • Another got you is the fact that if you need to do a granular restore for SQL or Exchange you need a special license and a special software installed on the server.
  • I would love to see Carbonite Evault provide a user conference with training. That way the newer users could come up to speed and the current users can become more comfortable modifying or resolving issues on their own.

Return on Investment

  • While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.

Alternatives Considered

Amazon Glacier

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